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Article ID: 932302 - Last Review: April 3, 2008 - Revision: 2.2

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SYMPTOMS

The Cyrillic label for a toolbar does not appear correctly in the Microsoft Dynamics CRM client for Microsoft Office Outlook. The Cyrillic label does appear correctly in the Microsoft Dynamics CRM 3.0 Web client after you edit the Isv.config file to use the Cyrillic label for a toolbar. However, when you view the toolbar in the Microsoft Dynamics CRM client for Outlook, the Cyrillic characters are replaced by question marks.

For example, you edit the Isv.config file to use a Cyrillic label for the standard toolbar for an account in Microsoft Dynamics CRM as follows.
<! -- The Account Tool Bar -->
  <ToolBar ValidForCreate="0" ValidForUpdate="1">
        <Button Title="РусскийEnglish" 
          ToolTip="Info on Test" 
          Icon="/_imgs/ico_18_debug.gif" 
          Url="http://www.microsoft.com" 
         PassParams="1" 
         WinParams="" 
         WinMode="0" />
</ToolBar>
When you view this toolbar in the Microsoft Dynamics CRM client for Outlook, the Cyrillic characters are replaced by question marks.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364  (http://support.microsoft.com/kb/935364/ ) Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Crmnativeinteropproxy.dll3.0.5300.16213,422,05617-May-200723:07MD5: DC8F27ADA602C5972B06E07A8688A4FB
SHA1: 7046D6879078D778EB5CE0CBE8F4BFBFB359C186
x86
Crmobjectmodel.dll3.0.5300.16216,761,32017-May-200723:07MD5: 937BDF5AC7659B89744D8B0712BE8716
SHA1: 3C4A57A82661D96C7FFEF434F1E69E79351A0778
x86
Microsoft.crm.application.components.core.dll3.0.5300.1621288,10417-May-200722:57MD5: FD177C8BE0F20E33A88A6B972689A672
SHA1: 6EC1AF2DAA1D46796EA8101D53C17552D3FCCF6E
x86
Microsoft.crm.application.pages.dll3.0.5300.1621968,04017-May-200722:56MD5: 4039D392EF0B1E4B673C6C1B4166A179
SHA1: 1A1A6255E0FEC4009D174A7902BBF17A62584896
x86
Microsoft.crm.dll3.0.5300.1621382,31217-May-200722:57MD5: 7749381C0E2BA2AFDF346E78640AA922
SHA1: 0FEB837847C20D391CC6FD0DC4438B947DEA222B
x86
Microsoft.crm.objectmodel.dll3.0.5300.1621320,87217-May-200722:57MD5: F334087609DB626F3B15EE87A6E6B88E
SHA1: ECC8F3FC61EBB0812C100D0E3E713D8CCAC4FBF4
x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1621275,81617-May-200722:56MD5: 86F5DADA0AEB92D894B3EF68A8D4C90A
SHA1: DAAB504C13E40622C7A32334811F78E4C6A516F5
x86
Pkgutil.cmdNot Applicable11329-Mar-200720:18Not ApplicableNot Applicable
Print_dlg.aspxNot Applicable8,82217-May-200719:51Not ApplicableNot Applicable
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39MD5: 5474F58EAF68D42E3134BED703CCABD8
SHA1: FD0DFF964D1A85060743BEAAA67DB4BEC790714C
x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39MD5: C3DEC53D3736B9000C2112A89A3434BA
SHA1: D7CABF23BFAED44DD21B51075C50822C108B9DED
x86
Crmdbhotfix.dll3.0.5300.1605105,83229-Mar-200720:18MD5: 03EE950503E9BD7425B1702308403C6C
SHA1: 6AE59976526A289FB9D1454846AFBF90210CE11E
x86
Kb927207_client.dll3.0.5300.162161,80017-May-200723:02MD5: 28E7D170D2DD892DF7564E86FFF133AB
SHA1: 1A45885D1641142F92E9399DED00CDCCA699653D
x86
Kb930604_client.dll3.0.5300.162165,38417-May-200723:02MD5: 9F6B56D239EA89FD929C40CA449A2630
SHA1: F8ED6A7EEAF76CBADCD6D4F60C473285BBD06770
x86
Kb931627_client.dll3.0.5300.1621160,10417-May-200723:02MD5: 44779C699E827BF4B99A45283ED724B0
SHA1: F6D6D6B7BFDAF59CD9D15F474E7BC24C9CCED3A9
x86
Kb933214_client.dll3.0.5300.162171,01617-May-200723:02MD5: E48F031338E4182F221D3CAC5D4A9E00
SHA1: DCB9449C4E208F4F6B41D9CDAFFC7B799D5AB30C
x86
Kb933423_client.dll3.0.5300.162191,49617-May-200723:02MD5: A57235D9258CD30CBC9EA4B1BD647BE4
SHA1: C3FC78B8D97F249E6242A2602EE4D47BE6109BB2
x86
Kb933658_client.dll3.0.5300.162167,43217-May-200723:02MD5: E232BE5A2BC92700EB2C181603DF1483
SHA1: DB71867F1D77522E5C8EA1B179210CBC9797F59E
x86
Kb936204_client.dll3.0.5300.162192,52017-May-200723:02MD5: F3AE6A3FD15C6D851B2A3C917564747C
SHA1: 88B0C7C8E6B14A03886C2E0DEAC6C7425E016436
x86

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Release

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Crmaddin.dll3.0.5300.16211,210,21617-May-200723:06MD5: 39B619C5456575DE0FE4648D27B987CB
SHA1: AA5FCC6FB1BDA71714139A7E056B36D80F8EBBB5
x86
Crmnativeinteropproxy.dll3.0.5300.16213,422,05617-May-200723:07MD5: BDCC1E55F4A737C0C903E918F85B0ACD
SHA1: 84CC96D335E1EAB415FB0FDFDD557DC7076182E3
x86
Crmobjectmodel.dll3.0.5300.16216,761,32017-May-200723:07MD5: 85E5CC4EE08898D02AB2D5981D3AE86D
SHA1: D035457DA80D1596B1EAA17EB5768573704568FC
x86
Microsoft.crm.application.components.core.dll3.0.5300.1621292,20017-May-200722:57MD5: 8767EE6F08F9242A6F6D00293B83E5EE
SHA1: B2D1998238647B74C1F254C333E2BD6391020A0C
x86
Microsoft.crm.application.components.strings.dll3.0.5300.1621726,37617-May-200722:55MD5: 012D15E0E123DABA12ECEB30DCCB4A54
SHA1: 0A8BDEFFCECABEAE3FB103544D99FCF5DAE3D2F8
x86
Microsoft.crm.application.pages.dll3.0.5300.1621738,66417-May-200722:59MD5: EEB28B7E458206E6D3D3D6B95446DAC3
SHA1: 61B12FA91744269F05E6CE806990085809A9AB1D
x86
Microsoft.crm.dll3.0.5300.1621382,31217-May-200722:57MD5: ECB8B9A99C16075F15FF40A90C3D27D6
SHA1: 703898996F6F6E507EB34D5767AE16B2053BF54C
x86
Microsoft.crm.objectmodel.dll3.0.5300.1621320,87217-May-200722:57MD5: C9EDA85A3C10F58E3D287245C767E251
SHA1: 857D5FD123750D92B9DA83E7C2BFA4E5A98F4C46
x86
Print_dlg.aspxNot Applicable8,82217-May-200719:51Not ApplicableNot Applicable
Syncqueue.dll3.0.5300.1621396,13617-May-200723:06MD5: 6DAFBE7A7FEB248B852E911C3103F9F4
SHA1: 8C4C5A77957CB5C020FCE6130CD9C3F198348166
x86
Crmaddin.dll3.0.5300.16211,210,21617-May-200723:06MD5: 39B619C5456575DE0FE4648D27B987CB
SHA1: AA5FCC6FB1BDA71714139A7E056B36D80F8EBBB5
x86
Microsoft.crm.application.components.core.dll3.0.5300.1621292,20017-May-200722:57MD5: 8767EE6F08F9242A6F6D00293B83E5EE
SHA1: B2D1998238647B74C1F254C333E2BD6391020A0C
x86
Microsoft.crm.application.components.strings.dll3.0.5300.1621726,37617-May-200722:55MD5: 012D15E0E123DABA12ECEB30DCCB4A54
SHA1: 0A8BDEFFCECABEAE3FB103544D99FCF5DAE3D2F8
x86
Microsoft.crm.dll3.0.5300.1621382,31217-May-200722:57MD5: ECB8B9A99C16075F15FF40A90C3D27D6
SHA1: 703898996F6F6E507EB34D5767AE16B2053BF54C
x86

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Crmaddin.dll3.0.5300.16211,183,08017-May-200723:06MD5: E1F89339125B0C71A9C340B36DC20692
SHA1: A3A76827D13A9075BBADC822FBD6D1FABED5592A
x86
Crmnativeinteropproxy.dll3.0.5300.16213,422,05617-May-200723:07MD5: 16D3FC3FE75EAA38AF9C313F95300D2D
SHA1: 56B6B1CF5D58D359283533619102E07FEA202BE9
x86
Crmobjectmodel.dll3.0.5300.16216,761,32017-May-200723:07MD5: F68427699F3668F10AF65A2B79399EC7
SHA1: 5F1F311E01615A56384291F25B939FAE2079D6BD
x86
Microsoft.crm.application.components.core.dll3.0.5300.1621292,20017-May-200722:57MD5: 98C186DD2AA61DAC4BCBDA98EFCBF7A7
SHA1: 2FB47F19A35813F56BFD3896CD25BB82D2C4AD53
x86
Microsoft.crm.application.pages.dll3.0.5300.1621738,66417-May-200722:57MD5: 3426E60968E3F6EE3A3EB9DB15B7B924
SHA1: 524BEE77BA86CE6E48ACEC6E1FAD9C748134BF28
x86
Microsoft.crm.dll3.0.5300.1621382,31217-May-200722:57MD5: 5E2AB268C25D7603471DA444F33CF20C
SHA1: 8966C3A462DAA8A4A47292E8C4A5015EAE81B69E
x86
Microsoft.crm.objectmodel.dll3.0.5300.1621320,87217-May-200722:57MD5: 34A6C187FFB6A46AAC4C00B877CBD0B8
SHA1: EB234220F95570A70DBB0386312966057C5F2921
x86
Pkgutil.cmdNot Applicable11329-Mar-200720:18Not ApplicableNot Applicable
Print_dlg.aspxNot Applicable8,82217-May-200719:51Not ApplicableNot Applicable
Syncqueue.dll3.0.5300.1621396,13617-May-200723:06MD5: 91D4FB3D5AABABAD9C3777B64141CBCB
SHA1: 382C06011437A6261349C1A7A6428844AB8B23DD
x86
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42MD5: 2B3ECF66B63F9978BF3D0779B29E0FC7
SHA1: B8756E483038993412A40FB7065E67DBC877A6BB
x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42MD5: 16A81E3990F8FEE0030392D56482695A
SHA1: A9E13671C7D3C38D706CA4D9F8F7801A99A7E88F
x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

Prerequisites

You must have the following update rollup installed to install this hotfix:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB932302$\Spuninst folder.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB932302
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