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Article ID: 932664 - Last Review: June 21, 2014 - Revision: 4.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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Symptoms

When you import a relationship role customization from one Microsoft Dynamics CRM server to another Microsoft Dynamics CRM server, you receive the following error message:
A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again.

Cause

This problem occurs if the same relationship role already exists on the other Microsoft Dynamics CRM server.

Resolution

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364  (http://support.microsoft.com/kb/935364/ ) Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1605471,91204-Apr-200701:20x86
Crmmsg.dll1.2.3297.12316,08808-Dec-200622:06x86
Microsoft.crm.tools.importexportpublish.dll3.0.5300.1607161,12806-Apr-200708:48x86
Mscrmcustom.dll3.0.5300.1605179,56028-Mar-200703:01x86
Microsoft.crm.tools.importexportpublish.dll3.0.5300.1607161,12806-Apr-200708:48x86
Crmhotfix.cdfNot Applicable1,37606-Apr-200708:55Not Applicable
Mscrmcustom.dll3.0.5300.1605179,56028-Mar-200703:01x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 Server software.

Prerequisites

To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
925874  (http://support.microsoft.com/kb/925874/ ) An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running the Microsoft Dynamics CRM 3.0 Server software, use Add or Remove Programs in Control Panel.

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: 
kbautohotfix kbmbscustomization kbhotfixserver kbqfe kbmbsmigrate KB932664
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