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Article ID: 933612 - Last Review: October 8, 2011 - Revision: 4.0

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SYMPTOMS

When a mail program tries to connect to a Microsoft Exchange Server 2007 server by using Secure Sockets Layer (SSL) over Simple Mail Transfer Protocol (SMTP) port 587, the connection cannot be completed.

This problem occurs if one of the following conditions is true:
  • You are running Windows Mail on a computer that is running Windows Vista.
  • You are running Outlook Express on a computer that is running Microsoft Windows XP with Service Pack 2.
  • You are running Outlook Express on a computer that is running Microsoft Windows Server 2003 with Service Pack 1.
Note By default, Exchange 2007 uses port 587 for SSL connections.

CAUSE

This problem occurs because Outlook Express and Windows Mail use port 25 for SSL connections. By default, Exchange 2007 uses port 587 for SSL connections.

RESOLUTION

To resolve this problem, apply the hotfix to the operating system on which you are running Outlook Express or Windows Mail.

Update for Windows XP (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=6E550476-68F5-493C-A40E-504EEF6001A2 (http://www.microsoft.com/downloads/details.aspx?FamilyId=6E550476-68F5-493C-A40E-504EEF6001A2)

Update for Windows XP x64 Edition (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=7DEA7920-C1BE-486E-90D3-33A4ECA6F501 (http://www.microsoft.com/downloads/details.aspx?FamilyId=7DEA7920-C1BE-486E-90D3-33A4ECA6F501)

Update for Windows Server 2003 (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=0E3D20C4-B5F5-4284-99D2-53283E86ECE2 (http://www.microsoft.com/downloads/details.aspx?FamilyId=0E3D20C4-B5F5-4284-99D2-53283E86ECE2)

Update for Windows Server 2003 for Itanium-based Systems (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=4ECE6408-2348-486C-8018-DB500054BAC3 (http://www.microsoft.com/downloads/details.aspx?FamilyId=4ECE6408-2348-486C-8018-DB500054BAC3)

Update for Windows Server 2003 x64 Edition (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=433FC423-E63E-4E97-A69D-126489A24018 (http://www.microsoft.com/downloads/details.aspx?FamilyId=433FC423-E63E-4E97-A69D-126489A24018)

Update for Windows Vista (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=A3757DBB-EE4D-45E7-85EB-AB2CD5935944 (http://www.microsoft.com/downloads/details.aspx?FamilyId=A3757DBB-EE4D-45E7-85EB-AB2CD5935944)

Update for Windows Vista for x64-based Systems (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=80545881-2385-478A-92E6-6A2790FB1B8C (http://www.microsoft.com/downloads/details.aspx?FamilyId=80545881-2385-478A-92E6-6A2790FB1B8C)

Windows Vista Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008

For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -
http://technet.microsoft.com/en-us/library/dd335033.aspx (http://technet.microsoft.com/en-us/library/dd335033.aspx)
Note: Currently, the list of hotfixes and security updates is available only in English.

Windows Vista hotfix information

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetcomm.dll6.0.6000.16456735,23215-Mar-200701:50x86
Inetres.dll6.0.6000.1645684,48015-Mar-200700:58x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetcomm.dll6.0.6000.16456992,25615-Mar-200703:01x64
Inetres.dll6.0.6000.1645684,48015-Mar-200701:22x64
Inetcomm.dll6.0.6000.20557992,25615-Mar-200702:59x64
Inetres.dll6.0.6000.2055784,48015-Mar-200701:22x64

Windows XP hotfix information

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Inetcomm.dll6.0.2900.3100679,42415-Mar-200708:39x86SP2SP2GDR
Inetcomm.dll6.0.2900.3100679,42415-Mar-200708:37x86SP2SP2QFE

Windows Server 2003 hotfix information

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
_sfx_.dll6.1.15.030,72029-Dec-200611:41x86
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Inetcomm.dll6.0.3790.29001,159,68015-Mar-200719:35x64SP1SP1GDR
Winetcomm.dll6.0.3790.2900681,98415-Mar-200719:35x86SP1SP1GDR\WOW
Inetcomm.dll6.0.3790.29001,159,68015-Mar-200719:35x64SP1SP1QFE
Winetcomm.dll6.0.3790.2900681,98415-Mar-200719:35x86SP1SP1QFE\WOW
Inetcomm.dll6.0.3790.40411,173,50415-Mar-200719:38x64SP2SP2GDR
Winetcomm.dll6.0.3790.4041690,17615-Mar-200719:38x86SP2SP2GDR\WOW
Inetcomm.dll6.0.3790.40411,173,50415-Mar-200719:35x64SP2SP2QFE
Winetcomm.dll6.0.3790.4041690,17615-Mar-200719:35x86SP2SP2QFE\WOW
Windows Server 2003, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Inetcomm.dll6.0.3790.29002,369,53615-Mar-200719:36IA-64SP1SP1GDR
Winetcomm.dll6.0.3790.2900681,98415-Mar-200719:36x86SP1SP1GDR\WOW
Inetcomm.dll6.0.3790.29002,369,53615-Mar-200719:36IA-64SP1SP1QFE
Winetcomm.dll6.0.3790.2900681,98415-Mar-200719:36x86SP1SP1QFE\WOW
Inetcomm.dll6.0.3790.40412,394,62415-Mar-200719:39IA-64SP2SP2GDR
Winetcomm.dll6.0.3790.4041690,17615-Mar-200719:39x86SP2SP2GDR\WOW
Inetcomm.dll6.0.3790.40412,394,62415-Mar-200719:35IA-64SP2SP2QFE
Winetcomm.dll6.0.3790.4041690,17615-Mar-200719:35x86SP2SP2QFE\WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Mail in Windows Vista, when used with:
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Ultimate
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Starter
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise 64-bit Edition
  • Microsoft Outlook Express 6.0
Keywords: 
kbvistasp1fix atdownload kbexpertiseinter kbwinserv2003presp2fix kbwinxppresp3fix kbwinxpsp3fix kbfix kbbug kbqfe KB933612
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