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Article ID: 934315 - Last Review: April 3, 2008 - Revision: 2.2

Hotfix Download Available
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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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SYMPTOMS

You customize the Account entity in Microsoft Dynamics CRM 3.0. If you add address fields to a lookup view, the address fields do not appear when you use the lookup feature.

For example, this problem may occur with the following fields:
  • Address 1: Name
  • Address 1: Street 2
  • Address 1: Street 3

CAUSE

This problem occurs because the ISHIDDEN field is incorrectly set to 0 for some address fields. This behavior occurs when you add the address field to a lookup view to customize the Account entity.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364  (http://support.microsoft.com/kb/935364/ ) Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM 3.0 client for Outlook
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmaddin.dll3.0.5300.16271,183,08012-Jun-200723:53x86
Crmnativeinteropproxy.dll3.0.5300.16273,422,05612-Jun-200723:54x86
Crmobjectmodel.dll3.0.5300.16276,761,32012-Jun-200723:54x86
Crmsecurity.dll3.0.5300.1627770,40812-Jun-200723:52x86
Microsoft.crm.application.components.application.dll3.0.5300.1627599,40012-Jun-200721:50x86
Microsoft.crm.application.components.core.dll3.0.5300.1627292,20012-Jun-200723:39x86
Microsoft.crm.application.pages.dll3.0.5300.1627738,66412-Jun-200723:39x86
Microsoft.crm.dll3.0.5300.1627382,31212-Jun-200723:39x86
Microsoft.crm.objectmodel.dll3.0.5300.1627320,87212-Jun-200723:39x86
Pkgutil.cmdNot Applicable11330-Mar-200722:14Not Applicable
Print_dlg.aspxNot Applicable8,82212-Jun-200717:11Not Applicable
Syncqueue.dll3.0.5300.1627396,13612-Jun-200723:53x86
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmaddin.dll3.0.5300.16271,211,24012-Jun-200723:52x86
Crmnativeinteropproxy.dll3.0.5300.16273,422,05612-Jun-200723:54x86
Crmobjectmodel.dll3.0.5300.16276,761,32012-Jun-200723:54x86
Microsoft.crm.application.components.application.dll3.0.5300.1627599,40012-Jun-200721:50x86
Microsoft.crm.application.components.core.dll3.0.5300.1627292,20012-Jun-200723:39x86
Microsoft.crm.application.components.strings.dll3.0.5300.1627726,37621-Jun-200708:42x86
Microsoft.crm.application.pages.dll3.0.5300.1627738,66412-Jun-200723:38x86
Microsoft.crm.dll3.0.5300.1627382,31212-Jun-200723:39x86
Microsoft.crm.objectmodel.dll3.0.5300.1627320,87212-Jun-200723:39x86
Print_dlg.aspxNot Applicable8,82212-Jun-200717:11Not Applicable
Syncqueue.dll3.0.5300.1627396,13612-Jun-200723:52x86
Crmaddin.dll3.0.5300.16271,211,24012-Jun-200723:52x86
Microsoft.crm.application.components.core.dll3.0.5300.1627292,20012-Jun-200723:39x86
Microsoft.crm.application.components.strings.dll3.0.5300.1627726,37621-Jun-200708:42x86
Microsoft.crm.dll3.0.5300.1627382,31212-Jun-200723:39x86

Microsoft Dynamics CRM 3.0 server
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmbulkmailservice.exe3.0.5300.16272,855,27212-Jun-200723:50x86
Crmcache.dll3.0.5300.1627301,92812-Jun-200723:49x86
Crmmetadatacache.dll3.0.5300.1627204,13612-Jun-200723:49x86
Crmnativeinteropproxy.dll3.0.5300.16273,422,05612-Jun-200723:54x86
Crmobjectmodel.dll3.0.5300.16276,761,32012-Jun-200723:54x86
Crmsecurity.dll3.0.5300.1627770,40812-Jun-200723:53x86
Crmworkflowservice.exe3.0.5300.16273,903,33612-Jun-200723:50x86
Microsoft.crm.application.components.application.dll3.0.5300.1627689,51212-Jun-200721:50x86
Microsoft.crm.application.components.core.dll3.0.5300.1627288,10412-Jun-200723:39x86
Microsoft.crm.application.pages.dll3.0.5300.1627968,04012-Jun-200723:39x86
Microsoft.crm.dll3.0.5300.1627382,31212-Jun-200723:39x86
Microsoft.crm.objectmodel.dll3.0.5300.1627320,87212-Jun-200723:39x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1627275,81621-Jun-200708:42x86
Pkgutil.cmdNot Applicable11330-Mar-200722:14Not Applicable
Print_dlg.aspxNot Applicable8,82212-Jun-200717:11Not Applicable
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1605105,83230-Mar-200722:14x86
Kb927207_client.dll3.0.5300.162761,80012-Jun-200723:45x86
Kb930604_client.dll3.0.5300.162765,38412-Jun-200723:45x86
Kb931627_client.dll3.0.5300.1627160,10412-Jun-200723:46x86
Kb933214_client.dll3.0.5300.162771,01612-Jun-200723:46x86
Kb933423_client.dll3.0.5300.162791,49612-Jun-200723:46x86
Kb933658_client.dll3.0.5300.162767,43212-Jun-200723:46x86
Kb935844_client.dll3.0.5300.1627116,07212-Jun-200723:46x86
Kb936204_client.dll3.0.5300.162792,52012-Jun-200723:46x86
Kb938238_client.dll3.0.5300.162770,50412-Jun-200723:46x86

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 client for Outlook or Microsoft Dynamics CRM 3.0 Server.

Prerequisites

You must have the following article installed to apply this hotfix.
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 client for Outlook or Microsoft Dynamics CRM 3.0 Server, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 client for Outlook or Microsoft Dynamics CRM 3.0 Server.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB934315$\Spuninst folder.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbmbscustomization kbhotfixserver kbqfe kbmbsmigrate KB934315
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