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Article ID: 934819 - Last Review: June 21, 2014 - Revision: 3.0

Symptoms

After you install Windows Internet Explorer 7, the Inetinfo.exe process may stop responding (hang) on a computer that is running both Microsoft Windows Server 2003 and Internet Information Services (IIS) 6.0.

When this problem occurs, you may receive an error message in the System log in Event Viewer. The error message resembles the following:
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The IIS Admin Service service terminated unexpectedly.

Cause

This problem occurs if the following conditions are true:
  • The computer is running Windows Server 2003 with Service Pack 1 or with Service Pack 2.
  • The Phishing Filter in Internet Explorer 7 is enabled.
  • The Mshtml.dll file is loaded in a service process.

Resolution

To resolve this problem, apply the latest cumulative security update for Internet Explorer. To obtain the latest update, visit the following Microsoft Web site:
http://update.microsoft.com (http://update.microsoft.com)
Note This update was first included in security update 931768 (MS07-027). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
931768  (http://support.microsoft.com/kb/931768/ ) MS07-027: Cumulative Security Update for Internet Explorer

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

For more technical information about the latest cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx (http://www.microsoft.com/technet/security/current.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Windows Internet Explorer 7 for Windows Server 2003
Keywords: 
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