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Article ID: 935192 - Last Review: June 21, 2014 - Revision: 5.0

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Symptoms

Consider the following scenario:
  • On a Microsoft Windows XP-based computer, you apply the hotfix that is described in the following Microsoft Knowledge Base (KB) article:
    918005  (http://support.microsoft.com/kb/918005/ ) Battery power may drain more quickly than you expect on a Windows XP SP2-based portable computer
  • You put the computer into hibernation (the S4 sleep state).
  • You resume the computer from hibernation.
In this scenario, the computer crashes. Additionally, you receive a Stop error message that resemble one of the following messages:
A problem has been detected and Windows has been shut down to prevent damage to your computer. MULTIPLE_IRP_COMPLETE_REQUESTS

Technical information:
*** STOP: 0x00000044 (0xFB8AA008, 0x00001BBF, 0x00000000, 0x00000000)

STOP 0x000000F4 (parameter 1, parameter 2 , parameter 3 , parameter 4 )

Cause

This problem occurs because of a race condition in the Usbhub.sys driver. This race condition was exposed by the version of the Usbhub.sys driver that is included in hotfix 918005.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbhub.sys5.1.2600.311459,39209-Apr-200710:27x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbexpertiseinter kbwinxppresp3fix kbfix kbbug kbhotfixserver kbqfe KB935192
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