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Article ID: 935364 - Last Review: October 8, 2011 - Revision: 6.0

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INTRODUCTION

This article contains details about the re-release of Update Rollup 3 for Microsoft Dynamics CRM 3.0. This article also describes the hotfixes and the updates that are included in Update Rollup 3 for Microsoft Dynamics CRM 3.0.

MORE INFORMATION

Builds and file names

The build number for Update Rollup 3 for Microsoft Dynamics CRM 3.0 is 3.0.5300.1754. This build number is the build number for the Microsoft Dynamics CRM client for Microsoft Office Outlook. This build number is also the build number for the Microsoft Dynamics CRM server. The file names for the update rollup packages are as follows:
  • CRM3.0-KB935364-Client-LangID.exe
  • CRM3.0-KB935364-Server-LangID.exe
NoteLangID is a placeholder that represents the abbreviation for the language version that you download and install.

Update Rollup 2 for Microsoft Dynamics CRM 3.0

Important You must install Update Rollup 2 for Microsoft Dynamics CRM 3.0 before you install Update Rollup 3. Although Update Rollup 3 contains all the fixes that are included in Update Rollup 2 for Microsoft Dynamics CRM 3.0, Update Rollup 2 is a prerequisite for installing Update Rollup 3.

For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Prerequisite for installing hotfixes that are later than Update Rollup 3

Update Rollup 3 is not a prerequisite for future Microsoft Dynamics CRM hotfixes.

Update to the Microsoft Dynamics CRM Help files

Update Rollup 3 for Microsoft Dynamics CRM 3.0 includes updated Help files. For more information about the update to the Microsoft Dynamics CRM Help files, click the following article number to view the article in the Microsoft Knowledge Base:
948279  (http://support.microsoft.com/kb/948279/ ) Information about the March 17. 2008, update to the Help files for Microsoft Dynamics CRM 3.0
Important If you have customized the HTML files for Microsoft Dynamics CRM 3.0 Help, you must back up your customized files before you install Update Rollup 3.

Updated Help is available only in the English version of Update Rollup 3.

Chinese version and Japanese version of Microsoft Dynamics CRM 3.0 update rollups

Chinese and Japanese versions of Microsoft Dynamics CRM 3.0 Update Rollup 3 are unavailable, but they are under development.

Microsoft Dynamics CRM 3.0 Service Providers Edition (SPE) update rollups

Microsoft Dynamics CRM 3.0 SPE Update Rollup 3 is unavailable, but it is under development.

Update rollup dependencies regarding export and import of customizations

When customizations are exported from a Microsoft Dynamics CRM 3.0 server that is running an update rollup, you cannot import the customizations to a Microsoft Dynamics CRM 3.0 server that does not have the same update rollup version installed. This behavior is not supported. If you try to do this, you receive an error message that resembles the following:
The selected schema file does not conform with the requested format. There has been an error with the schema validation in line 37977, position 16.
When you import customizations to the Microsoft Dynamics CRM server that were exported from a Microsoft Dynamics CRM server that is running an update rollup, make sure that the Microsoft Dynamics CRM server on which you import the customizations also has the same version of the update rollup installed.

Key issues that are fixed in Update Rollup 3 for Microsoft Dynamics CRM 3.0

Update Rollup 3 contains fixes for the key issues that are described in the following Microsoft Knowledge Base articles:
919534  (http://support.microsoft.com/kb/919534/ ) Microsoft Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms in the Microsoft Dynamics CRM 3.0 client for Outlook
938547  (http://support.microsoft.com/kb/938547/ ) Outlook and the Microsoft CRM Web Service Hoster process stop responding when you click"Set Regarding" or when you view Microsoft Dynamics CRM pages in the Microsoft Dynamics CRM 3.0 laptop client for Outlook
933099  (http://support.microsoft.com/kb/933099/ ) Error message when you try to open an activity in a shared calendar in the Microsoft Dynamics CRM 3.0 client for Outlook: "This item was not completely updated during the last server synchronization. Click here to review other versions"
940653  (http://support.microsoft.com/kb/940653/ ) The date on which an e-mail message was received is not displayed after you promote the e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook
925533  (http://support.microsoft.com/kb/925533/ ) The Outlook auto suggestion cache does not suggest an e-mail address when you type a contact name in a new e-mail message after you synchronize the changed contacts with the Microsoft Dynamics CRM 3.0 client for Outlook
934370  (http://support.microsoft.com/kb/934370/ ) Error message when you try to go offline in Microsoft Dynamics CRM 3.0 client for Outlook: "A SQL Server error occurred"
930604  (http://support.microsoft.com/kb/930604/ ) Error message when you add members to a marketing list in Microsoft Dynamics CRM 3.0: "There is a problem communicating with the Microsoft CRM server"
935443  (http://support.microsoft.com/kb/935443/ ) Error message when you manually run a workflow rule in Microsoft Dynamics CRM 3.0: "An error has occurred. For more information contact your system administrator. Error code: 0x80040216"
932664  (http://support.microsoft.com/kb/932664/ ) Error message when you import a relationship role customization from one Microsoft Dynamics CRM server to another Microsoft Dynamics CRM server: "A record with these values already exists"
936204  (http://support.microsoft.com/kb/936204/ ) Error message when you try to save a new custom entity in Microsoft Dynamics CRM 3.0: "An error has occurred. For more information, contact your administrator"
935835  (http://support.microsoft.com/kb/935835/ ) Error message when you try to share a record with a valid user in Microsoft Dynamics CRM: "The user authentication passed to the platform is not valid"
929180  (http://support.microsoft.com/kb/929180/ ) The searchable attributes for a custom entity may be ignored when you use the Advanced Find feature in Microsoft Dynamics CRM
924079  (http://support.microsoft.com/kb/924079/ ) The Microsoft Dynamics CRM records for e-mail recipients that you selected in the automatic suggestion cache are deleted when you send an e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook
942545  (http://support.microsoft.com/kb/942545/ ) The buttons on the Microsoft Dynamics CRM toolbar stop responding, or the menus on the Microsoft Dynamics CRM menu bar stop responding in Microsoft
937667  (http://support.microsoft.com/kb/937667/ ) An update is available for the New Zealand 2007 daylight saving time changes in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook

Comprehensive list of issues that are fixed in Update Rollup 3 for Microsoft Dynamics CRM 3.0

In addition to the fixes that Microsoft Dynamics CRM 3.0 Update Rollup 1 and Update Rollup 2 provide, Update Rollup 3 contains fixes for the comprehensive issues that the following Microsoft Knowledge Base articles describe:
915520  (http://support.microsoft.com/kb/915520/ ) An e-mail message is not delivered to Microsoft Dynamics CRM 3.0
931627  (http://support.microsoft.com/kb/931627/ ) Error message when you try to view the activities for a contact after multiple opportunities are created in the Microsoft Dynamics CRM 3.0 client for Outlook: "A SQL Server error occurred"
945565  (http://support.microsoft.com/kb/945565/ ) Error message when you try to run the Search function in a List Web part in Microsoft Dynamics CRM 3.0: "An error has occurred. This Web part could not be displayed"
925533  (http://support.microsoft.com/kb/925533/ ) The Outlook auto suggestion cache does not suggest an e-mail address when you type a contact name in a new e-mail message after you synchronize the changed contacts with the Microsoft Dynamics CRM 3.0 client for Outlook
929180  (http://support.microsoft.com/kb/929180/ ) The searchable attributes for a custom entity may be ignored when you use the Advanced Find feature in Microsoft Dynamics CRM
929804  (http://support.microsoft.com/kb/929804/ ) The file name of an Excel workbook may contain unreadable characters when you use the"Export to an Excel worksheet" functionality in Microsoft Dynamics CRM
930464  (http://support.microsoft.com/kb/930464/ ) You receive an error message when you process documents that are created by the CRM BizTalk Adapter in Microsoft Dynamics CRM 3.0
929145  (http://support.microsoft.com/kb/929145/ ) You cannot reply to an e-mail message, forward an e-mail message, or reply to all the recipients of an e-mail message in Microsoft Dynamics CRM 3.0
930604  (http://support.microsoft.com/kb/930604/ ) The records that are associated to a child account do not appear when you set the Include option to"This Record Error message when you add members to a marketing list in Microsoft Dynamics CRM 3.0: "There is a problem communicating with the Microsoft CRM server"
930610  (http://support.microsoft.com/kb/930610/ ) A new user unexpectedly can read a reassigned activity even if the Assign field is set to"Cascade User-Owned" in a relationship for the activity entity in Microsoft Dynamics CRM 3.0
940653  (http://support.microsoft.com/kb/940653/ ) The date on which an e-mail message was received is not displayed after you promote the e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook
929144  (http://support.microsoft.com/kb/929144/ ) When you use the"Mail Merge" functionality to generate a letter from Microsoft Dynamics CRM 3.0 client for Outlook, the direction code value of this letter is set incorrectly to"Incoming"
945844  (http://support.microsoft.com/kb/945844/ ) When you go offline, all the records in the OrganizationUI entity are unexpectedly synchronized to the local database for the Microsoft Dynamics CRM laptop client for Outlook
931371  (http://support.microsoft.com/kb/931371/ ) Error message when you try to merge records in Microsoft Dynamics CRM 3.0: "The user authentication passed to the platform is not valid"
931535  (http://support.microsoft.com/kb/931535/ ) The data fields are incorrectly displayed when you create a workflow rule by using Workflow Manager in Microsoft Dynamics CRM 3.0
932205  (http://support.microsoft.com/kb/932205/ ) Not all the members are removed when you try to remove all the members from a marketing list in Microsoft Dynamics CRM 3.0
932285  (http://support.microsoft.com/kb/932285/ ) The Microsoft Dynamics CRM 3.0 client for Outlook does not synchronize the items in the Outlook folder as expected after you disable the"Users can schedule synchronization" setting in the Microsoft Dynamics CRM 3.0 Web client
932302  (http://support.microsoft.com/kb/932302/ ) Cyrillic characters are replaced by question marks when you view a toolbar that has a Cyrillic label in the Microsoft Dynamics CRM client for Outlook
932664  (http://support.microsoft.com/kb/932664/ ) Error message when you import a relationship role customization from one Microsoft Dynamics CRM server to another Microsoft Dynamics CRM server: "A record with these values already exists"
933099  (http://support.microsoft.com/kb/933099/ ) Error message when you try to open an activity in a shared calendar in the Microsoft Dynamics CRM 3.0 client for Outlook: "This item was not completely updated during the last server synchronization. Click here to review other versions"
933214  (http://support.microsoft.com/kb/933214/ ) A user cannot view some child records after you share the parent record with the user in Microsoft Dynamics CRM 3.0
933423  (http://support.microsoft.com/kb/933423/ ) Behavior settings for a relationship are ignored in Microsoft Dynamics CRM 3.0
933658  (http://support.microsoft.com/kb/933658/ ) An activity that you create for the entity of an opportunity does not appear in the Activities view in Microsoft Dynamics CRM 3.0
933884  (http://support.microsoft.com/kb/933884/ ) Error message when you try to add a user as an optional attendee or as a required attendee to an appointment in Microsoft Dynamics CRM 3.0: "You do not have enough privileges to access the Microsoft CRM object or perform the requested operation"
933900  (http://support.microsoft.com/kb/933900/ ) The"Service Activity" option is available after you remove the"Service" permission for a security role in the Microsoft Dynamics CRM 3.0
933977  (http://support.microsoft.com/kb/933977/ ) Error message when you try to open a Phone Call activity, a Fax activity, or a Letter activity in Microsoft Dynamics CRM 3.0: "This lookup can only display one item"
934315  (http://support.microsoft.com/kb/934315/ ) Some address fields do not appear in the lookup views after you customize the Account entity in Microsoft Dynamics CRM 3.0
935529  (http://support.microsoft.com/kb/935529/ ) A merged account contains incorrect sharing rights after you merge two accounts that contain different sharing rights in Microsoft Dynamics CRM
934370  (http://support.microsoft.com/kb/934370/ ) Error message when you try to go offline in Microsoft Dynamics CRM 3.0 client for Outlook: "A SQL Server error occurred"
935835  (http://support.microsoft.com/kb/935835/ ) Error message when you try to share a record with a valid user in Microsoft Dynamics CRM: "The user authentication passed to the platform is not valid"
934805  (http://support.microsoft.com/kb/934805/ ) Deactivated custom entity records are invisible in the associated view in Microsoft Dynamics CRM 3.0
934859  (http://support.microsoft.com/kb/934859/ ) Microsoft Dynamics CRM stops responding when you customize Microsoft Dynamics CRM to add a new 1-to-Many relationship between two entities
935443  (http://support.microsoft.com/kb/935443/ ) Error message when you manually run a workflow rule in Microsoft Dynamics CRM 3.0: "An error has occurred. For more information contact your system administrator. Error code: 0x80040216"
944086  (http://support.microsoft.com/kb/944086/ ) Error message when you create a quick campaign in the Microsoft Dynamics CRM 3.0 client for Outlook: "An ActiveX control on this page is not safe"
935844  (http://support.microsoft.com/kb/935844/ ) Unexpected activities are displayed in the Account Summary Report for an account in Microsoft Dynamics CRM 3.0
924079  (http://support.microsoft.com/kb/924079/ ) The Microsoft Dynamics CRM records for e-mail recipients that you selected in the automatic suggestion cache are deleted when you send an e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook
936019  (http://support.microsoft.com/kb/936019/ ) All users in the top level business unit are displayed when you use the Advanced Find feature to filter a resource group in Microsoft Dynamics CRM 3.0
936152  (http://support.microsoft.com/kb/936152/ ) A record that was deactivated is still displayed when you use the Quick Find view to show customized entities in Microsoft Dynamics CRM 3.0
936204  (http://support.microsoft.com/kb/936204/ ) Error message when you try to save a new custom entity in Microsoft Dynamics CRM 3.0: "An error has occurred. For more information, contact your administrator"
936049  (http://support.microsoft.com/kb/936049/ ) The records that are returned in the CRM grid view are inconsistent with the words and letters that you typed in the"Look for" field when you perform Quick Finds in Microsoft Dynamics CRM 3.0
936348  (http://support.microsoft.com/kb/936348/ ) Some appointment records are duplicated when you sort the appointment records in the Activities view in Microsoft Dynamics CRM 3.0
926523  (http://support.microsoft.com/kb/926523/ ) The"Presend Callout" event and the"Preupdate Callout" event do not work as expected when the PreCalloutReturnValue value is Stop in Microsoft Dynamics CRM 3.0
936779  (http://support.microsoft.com/kb/936779/ ) Some e-mail messages do not appear in the"Sent Items" folder or on the campaign activity after you use the"E-mail via Mail Merge" feature in the Microsoft Dynamics CRM 3.0 client for Outlook Compatibility Update"
936819  (http://support.microsoft.com/kb/936819/ ) The"Offline Availability" setting for a custom entity is not imported when you import a customization in Microsoft Dynamics CRM 3.0
937667  (http://support.microsoft.com/kb/937667/ ) An update is available for the New Zealand 2007 daylight saving time changes in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook
937189  (http://support.microsoft.com/kb/937189/ ) You can unexpectedly resolve a case that contains open service activities in Microsoft Dynamics CRM 3.0
937522  (http://support.microsoft.com/kb/937522/ ) You do not receive a warning message as expected when you schedule a service activity that is duplicated in Microsoft Dynamics CRM 3.0
937530  (http://support.microsoft.com/kb/937530/ ) When you try to send an e-mail message in which a user name or a recipient name contains quotation marks, the e-mail message is delivered to the Undeliverable folder in the Microsoft Dynamics CRM mailbox
937660  (http://support.microsoft.com/kb/937660/ ) Error message when you use Microsoft Dynamics CRM 3.0 Deployment Manager to change a user account in Active Directory: "An error occurred while changing user account"
938238  (http://support.microsoft.com/kb/938238/ ) You can read the activities of an account even if you do not have access to the account in Microsoft Dynamics CRM 3.0
938125  (http://support.microsoft.com/kb/938125/ ) Error message when you run a quick campaign in Microsoft Dynamics CRM 3.0: "Quick Campaign could not be performed due to an error: 0x8004023b"
944035  (http://support.microsoft.com/kb/944035/ ) A product record contains duplicate Substitute products or duplicate Kit products when you go offline in Microsoft Dynamics CRM 3.0 laptop client for Outlook
938260  (http://support.microsoft.com/kb/938260/ ) All items are displayed unexpectedly in the"Available records" box when you use a filter to find a sales-territory item in Microsoft Dynamics CRM 3.0
938313  (http://support.microsoft.com/kb/938313/ ) You can unexpectedly add inactive records to a marketing list in Microsoft Dynamics CRM 3.0
938358  (http://support.microsoft.com/kb/938358/ ) Error message when you perform an action in Microsoft Dynamics CRM 3.0: "You do not have the required privileges to complete the action"
938392  (http://support.microsoft.com/kb/938392/ ) A default value is not populated in a picklist field when you create a follow-up activity in Microsoft Dynamics CRM 3.0
938516  (http://support.microsoft.com/kb/938516/ ) The value in the Send field of an e-mail message is incorrect when you use the"Do not deliver before" setting to send the e-mail message to the Outbox folder in the Microsoft Dynamics CRM 3.0 client for Outlook
938519  (http://support.microsoft.com/kb/938519/ ) The distributing marketing campaign activities do not display the extended characters as expected when you run the Distribute Campaign Activity function in the Czech version of Microsoft Dynamics CRM 3.0
938547  (http://support.microsoft.com/kb/938547/ ) Outlook and the Microsoft CRM Web Service Hoster process stop responding when you click"Set Regarding" or when you view Microsoft Dynamics CRM pages in the Microsoft Dynamics CRM 3.0 laptop client for Outlook
939027  (http://support.microsoft.com/kb/939027/ ) Neither the PreSetState callout nor the PostSetState callout works for business units in Microsoft CRM 3.0
939175  (http://support.microsoft.com/kb/939175/ ) The"Track in CRM" toolbar button and the Regarding toolbar button do not have a graphic when you open an e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook
939386  (http://support.microsoft.com/kb/939386/ ) Error message when you try to use the"Data Migration Wizard for Outlook with Business Contact Manager" to migrate many records in Microsoft Dynamics CRM 3.0: "Application Terminated: Unable to write into CDF database"
939680  (http://support.microsoft.com/kb/939680/ ) You can merge a contact, an account, or a lead by using a custom SDK application even though you do not have the Merge privilege in the security role in Microsoft Dynamics CRM 3.0
939685  (http://support.microsoft.com/kb/939685/ ) The published articles that are based on a Knowledge Base article template are unexpectedly changed when you modify the template in Microsoft Dynamics CRM 3.0
944206  (http://support.microsoft.com/kb/944206/ ) You do not see the time zone information that should be created by a workflow rule that uses a date/time slug in Microsoft Dynamics CRM 3.0
939811  (http://support.microsoft.com/kb/939811/ ) The Microsoft Dynamics CRM-Exchange E-Mail Router cannot resolve an .eml file that is attached to a forwarded message in Microsoft Dynamics CRM 3.0
941592  (http://support.microsoft.com/kb/941592/ ) A request to the Reporting Services Web site is unexpectedly triggered when you open an entity form in the Microsoft Dynamics CRM 3.0 client for Outlook
940010  (http://support.microsoft.com/kb/940010/ ) You receive an error message two times when you save a follow-up appointment activity or a follow-up service activity in Microsoft Dynamics CRM 3.0
939867  (http://support.microsoft.com/kb/939867/ ) You may receive an error message when you try to upload a customized report to Microsoft Dynamics CRM 3.0 or to SQL Server Reporting Services or when you try to modify the report in Visual Studio Report Designer
940121  (http://support.microsoft.com/kb/940121/ ) Outlook 2003 exits unexpectedly after you close multiple e-mail messages in the Microsoft Dynamics CRM 3.0 client for Outlook
940294  (http://support.microsoft.com/kb/940294/ ) The Microsoft Dynamics CRM-Exchange E-mail Router cannot store an e-mail message if a Word 2007 document is attached to the e-mail message
940346  (http://support.microsoft.com/kb/940346/ ) Error message when you try to distribute marketing activities in Microsoft Dynamics CRM 3.0: "System Aborted"
940418  (http://support.microsoft.com/kb/940418/ ) You can unexpectedly view the child entity records that were created by another user in Microsoft Dynamics CRM 3.0
944041  (http://support.microsoft.com/kb/944041/ ) You cannot sort relationship views by using a column after you install hotfix 924882 in Microsoft Dynamics CRM 3.0
940588  (http://support.microsoft.com/kb/940588/ ) When you receive a new e-mail message in Microsoft Dynamics CRM, a recipient of the e-mail message may not resolve to a Microsoft Dynamics CRM record
940496  (http://support.microsoft.com/kb/940496/ ) Error message when you try to view activities in Microsoft Dynamics CRM 3.0: "A SQL Server error occurred. For more information, contact your system administrator"
940744  (http://support.microsoft.com/kb/940744/ ) The data source of an existing report is damaged after you run the PublishReports.exe tool to publish a custom report in Microsoft Dynamics CRM 3.0
940739  (http://support.microsoft.com/kb/940739/ ) Error message when you try to run a Microsoft Dynamics CRM 3.0 workflow: "Exception from HRESULT: 0x80044150"
941594  (http://support.microsoft.com/kb/941594/ ) The number of records that are displayed on the Opportunity page is incorrect when you view the orders that are related to the opportunity entity that is currently open in Microsoft Dynamics CRM 3.0
946131  (http://support.microsoft.com/kb/946131/ ) Outlook 2003 or Outlook 2007 exits unexpectedly after you close an e-mail message in a Microsoft Dynamics CRM 3.0 client for Outlook
948279  (http://support.microsoft.com/kb/948279/ ) An update to the Help files for Microsoft Dynamics CRM 3.0 was released March 17, 2008
947383  (http://support.microsoft.com/kb/947383/ ) Outlook stops responding after you click"Track in CRM" in the Microsoft Dynamics CRM 3.0 client for Outlook
941310  (http://support.microsoft.com/kb/941310/ ) Error message when you try to reply to an e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook: "The regarding record is invalid or not currently accessible"
941448  (http://support.microsoft.com/kb/941448/ ) Error message when you apply a workflow rule to an entity in Microsoft Dynamics CRM 3.0: "SQL Server timeout expired. For more information, contact your system administrator"
941862  (http://support.microsoft.com/kb/941862/ ) A user who has the Assign Role privilege in a child business unit can unexpectedly assign the System Administrator role in Microsoft Dynamics CRM 3.0
942359  (http://support.microsoft.com/kb/942359/ ) Error message when you try to assign a case when you are offline in the Microsoft Dynamics CRM 3.0 laptop client for Outlook: "A SQL Server error occurred"
942010  (http://support.microsoft.com/kb/942010/ ) A user can run the Mail Merge function even if you remove the Mail Merge privilege from the role that the user has in Microsoft Dynamics CRM 3.0
942360  (http://support.microsoft.com/kb/942360/ ) The values in the Start Date column and in the Due Date column are incorrect for appointments that are created by using the time zone for Jordan or for Egypt in the Activities dialog box in the Microsoft Dynamics CRM 3.0
942422  (http://support.microsoft.com/kb/942422/ ) An e-mail message is undeliverable when you send the e-mail message to a Microsoft Dynamics CRM 3.0 ABP contact
942552  (http://support.microsoft.com/kb/942552/ ) You cannot view all the available sales processes when you try to apply a sales process to an opportunity in Microsoft Dynamics CRM 3.0
942545  (http://support.microsoft.com/kb/942545/ ) The buttons on the Microsoft Dynamics CRM toolbar stop responding, or the menus on the Microsoft Dynamics CRM menu bar stop responding in Microsoft Dynamics CRM 3.0 laptop client for Outlook
945311  (http://support.microsoft.com/kb/945311/ ) A hotfix is available that adds the new UTC -4:30 time zone for Venezuela in Microsoft Dynamics CRM 3.0
943077  (http://support.microsoft.com/kb/943077/ ) An update is available for the Brazilian daylight saving time changes in 2007 and in 2008 in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook
943056  (http://support.microsoft.com/kb/943056/ ) Error message when you use the InstantiateTemplateRequest method to create an e-mail object for a custom entity in Microsoft Dynamics CRM: "Server was unable to process request"
943122  (http://support.microsoft.com/kb/943122/ ) An update for the Australian 2008 DST changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook
943417  (http://support.microsoft.com/kb/943417/ ) The number of campaign responses and the owners are incorrect in the Advanced Find view when you use the Owner column to sort the campaign responses in Microsoft Dynamics CRM 3.0
943583  (http://support.microsoft.com/kb/943583/ ) You do not have access to the regarding object when you use a Presend Callout event to retrieve information about the regarding object for an e-mail message in the Microsoft Dynamics CRM client for Outlook
945061  (http://support.microsoft.com/kb/945061/ ) Error message when you start the Microsoft Dynamics CRM 3.0 client for Outlook: "Dr. Watson Exception Violation C0000005 CRMADDIN.DLL!CAddin::PrepareInterop"
944256  (http://support.microsoft.com/kb/944256/ ) You can delete a Subject record that is used by a Sales Literature record in Microsoft Dynamics CRM 3.0
944296  (http://support.microsoft.com/kb/944296/ ) Multiple workflow events occur when you programmatically run an Update event or an Assign event in Microsoft Dynamics CRM 3.0
940715  (http://support.microsoft.com/kb/940715/ ) A queue item is displayed in the Assigned queue of the last user who accepts the queue item in the Chinese version and in the Japanese version of Microsoft Dynamics CRM 3.0
944834  (http://support.microsoft.com/kb/944834/ ) A duplicate appointment appears in the Outlook calendar when you run the"Synchronize Outlook with CRM" function in the Microsoft Dynamics CRM 3.0 client for Outlook
944989  (http://support.microsoft.com/kb/944989/ ) Some contacts are incorrectly synchronized when you synchronize contacts from Microsoft Dynamics CRM 3.0 to an address book in Microsoft Outlook
919534  (http://support.microsoft.com/kb/919534/ ) Microsoft Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms in the Microsoft Dynamics CRM 3.0 client for Outlook
940761  (http://support.microsoft.com/kb/940761/ ) You cannot process an activity that you are viewing in Microsoft Dynamics CRM 3.0
945220  (http://support.microsoft.com/kb/945220/ ) Microsoft Dynamics CRM 3.0 does not create an e-mail record when you send an e-mail message to a Microsoft Dynamics CRM user
946070  (http://support.microsoft.com/kb/946070/ ) Error message when you try to save an instance of a custom entity in Microsoft Dynamics CRM 3.0: "Invalid Argument"
946128  (http://support.microsoft.com/kb/946128/ ) The date in the Date Fulfilled field is the default date even if you enter a different date in the Fulfill Date box when you run the Fulfill Order function in Microsoft Dynamics CRM 3.0
946130  (http://support.microsoft.com/kb/946130/ ) Error message when you create a related record from a custom entity in Microsoft Dynamics CRM 3.0: "Insufficient Permissions. The logged-on user does not have the appropriate security permissions to view these records or perform the specific action"
946416  (http://support.microsoft.com/kb/946416/ ) The validation checks do not run when you try to save an invalid value in a field for an attribute form of an entity in Microsoft Dynamics CRM 3.0
946722  (http://support.microsoft.com/kb/946722/ ) The sent date on the original e-mail message is incorrect when you reply to an e-mail message from the Microsoft Dynamics CRM Web client

Hotfixes and updates that you have to manually enable or configure

Microsoft Dynamics CRM 3.0 Update Rollup 3 contains the following hotfixes and updates that you have to manually enable or configure. To enable or to configure these hotfixes on the server that is running Microsoft Dynamics CRM 3.0, follow the instructions in the following Microsoft Knowledge Base articles.

Hotfixes from Update Rollup 1 that you have to manually enable or configure

911022  (http://support.microsoft.com/kb/911022/ ) You cannot restrict users from printing data in Microsoft CRM 3.0 or from exporting data from Microsoft CRM 3.0 to Microsoft Excel
911520  (http://support.microsoft.com/kb/911520/ ) E-mail activities are not automatically sent to the recipients when you distribute e-mail activities for a campaign in Microsoft Dynamics CRM
912061  (http://support.microsoft.com/kb/912061/ ) Some fields are not available as search criteria when you use Advanced Find in Microsoft Dynamics CRM 3.0
912153  (http://support.microsoft.com/kb/912153/ ) When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name
913645  (http://support.microsoft.com/kb/913645/ ) The"Parent Account" and"Parent Customer" fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0
917098  (http://support.microsoft.com/kb/917098/ ) You cannot rename a campaign entity or the entity attributes in Microsoft Dynamics CRM 3.0
917545  (http://support.microsoft.com/kb/917545/ ) Error message when you try to view the service calendar in Microsoft Dynamics CRM 3.0: "An unhandled exception was generated during the execution of the current web request"
919534  (http://support.microsoft.com/kb/919534/ ) Microsoft Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms in the Microsoft Dynamics CRM 3.0 client for Outlook

Hotfixes from Update Rollup 2 that you have to manually enable or configure

919419  (http://support.microsoft.com/kb/919419/ ) Duplicate queue items are created after you receive an e-mail message that was sent to a queue in Microsoft Dynamics CRM 3.0
923818  (http://support.microsoft.com/kb/923818/ ) Changes to the Type of Behavior option in a relationship entity are not saved after you import customizations in Microsoft Dynamics CRM 3.0
925473  (http://support.microsoft.com/kb/925473/ ) You can view the data of all system users when you click"Find Available Time" in the"Schedule Service Activity" dialog box in Microsoft Dynamics CRM 3.0
925780  (http://support.microsoft.com/kb/925780/ ) The address book provider for the Microsoft Dynamics CRM client for Outlook may take several hours to synchronize if there are many records in entities in Microsoft Dynamics CRM 3.0

Hotfixes from Update Rollup 3 that you have to manually enable or configure

934805  (http://support.microsoft.com/kb/934805/ ) Deactivated custom entity records are invisible in the associated view in Microsoft Dynamics CRM 3.0
930610  (http://support.microsoft.com/kb/930610/ ) A new user unexpectedly can read a reassigned activity even if the Assign field is set to"Cascade User-Owned" in a relationship for the activity entity in Microsoft Dynamics CRM 3.0
940653  (http://support.microsoft.com/kb/940653/ ) The date on which an e-mail message was received is not displayed after you promote the e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook
936152  (http://support.microsoft.com/kb/936152/ ) A record that was deactivated is still displayed when you use the Quick Find view to show customized entities in Microsoft Dynamics CRM 3.0
938313  (http://support.microsoft.com/kb/938313/ ) You can unexpectedly add inactive records to a marketing list in Microsoft Dynamics CRM 3.0
939386  (http://support.microsoft.com/kb/939386/ ) Error message when you try to use the"Data Migration Wizard for Outlook with Business Contact Manager" to migrate many records in Microsoft Dynamics CRM 3.0: "Application Terminated: Unable to write into CDF database"
940346  (http://support.microsoft.com/kb/940346/ ) Error message when you try to distribute marketing activities in Microsoft Dynamics CRM 3.0: "System Aborted"
919534  (http://support.microsoft.com/kb/919534/ ) Microsoft Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms in the Microsoft Dynamics CRM 3.0 client for Outlook

Update rollup information

Microsoft Dynamics CRM 3.0 server

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image
Download
Download the CRM3.0-KB935364-Server-ENU.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=D5B1FBBE-DFC2-4A33-B5FD-CAE99E8E9DAB&displaylang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image
Download
Download the CRM3.0-KB935364-Client-ENU.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=D5B1FBBE-DFC2-4A33-B5FD-CAE99E8E9DAB&displaylang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation information

If you have not installed a previous release of Update Rollup 3 and you have not installed one of the hotfixes in the"Affected hotfixes" list

Install this update rollup on the Microsoft Dynamics CRM 3.0 server and on the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

If you have not installed a previous release of Update Rollup 3 but you have installed one of the hotfixes in the"Affected hotfixes" list

You must install the re-release of hotfix 940761. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
940761  (http://support.microsoft.com/kb/940761/ ) You cannot process an activity that you are viewing in Microsoft Dynamics CRM 3.0
To receive the full functionality of Update Rollup 3, you must install this update rollup on the Microsoft Dynamics CRM 3.0 server and on the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

If you have installed a previous release of Update Rollup 3 and you have installed one of the hotfixes in the"Affected hotfixes" list

You do not need to install this re-release of Update Rollup 3. However, you must install the re-release of hotfix 940761. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
940761  (http://support.microsoft.com/kb/940761/ ) You cannot process an activity that you are viewing in Microsoft Dynamics CRM 3.0

Affected hotfixes

915520  (http://support.microsoft.com/kb/915520/ ) An e-mail message is not delivered to Microsoft Dynamics CRM 3.0
938358  (http://support.microsoft.com/kb/938358/ ) Error message when you perform an action in Microsoft Dynamics CRM 3.0: "You do not have the required privileges to complete the action"
939680  (http://support.microsoft.com/kb/939680/ ) You can merge a contact, an account, or a lead by using a custom SDK application even though you do not have the Merge privilege in the security role in Microsoft Dynamics CRM 3.0
940496  (http://support.microsoft.com/kb/940496/ ) Error message when you try to view activities in Microsoft Dynamics CRM 3.0: "A SQL Server error occurred. For more information, contact your system administrator"
940715  (http://support.microsoft.com/kb/940715/ ) A queue item is displayed in the Assigned queue of the last user who accepts the queue item in Microsoft Dynamics CRM 3.0
940761  (http://support.microsoft.com/kb/940761/ ) You cannot process an activity that you are viewing in Microsoft Dynamics CRM 3.0
941592  (http://support.microsoft.com/kb/941592/ ) A request to the Reporting Services Web site is unexpectedly triggered when you open an entity form in Microsoft Dynamics CRM 3.0
941862  (http://support.microsoft.com/kb/941862/ ) A user who has the Assign Role privilege in a child business unit can unexpectedly assign the System Administrator role in Microsoft Dynamics CRM 3.0
942010  (http://support.microsoft.com/kb/942010/ ) A user can run the Mail Merge function even if you remove the Mail Merge privilege from the role that the user has in Microsoft Dynamics CRM 3.0
943417  (http://support.microsoft.com/kb/943417/ ) The number of campaign responses and the owners are incorrect in the Advanced Find view when you use the Owner column to sort the campaign responses in Microsoft Dynamics CRM 3.0
944041  (http://support.microsoft.com/kb/944041/ ) You cannot sort relationship views by using a column after you install hotfix 924882 in Microsoft Dynamics CRM 3.0
944256  (http://support.microsoft.com/kb/944256/ ) You can delete a Subject record that is used by a Sales Literature record in Microsoft Dynamics CRM 3.0
945220  (http://support.microsoft.com/kb/945220/ ) Microsoft Dynamics CRM 3.0 does not create an e-mail record when you send an e-mail message to a Microsoft Dynamics CRM user
945311  (http://support.microsoft.com/kb/945311/ ) A hotfix is available that adds the new UTC -4:30 time zone for Venezuela in Microsoft Dynamics CRM 3.0
946070  (http://support.microsoft.com/kb/946070/ ) Error message when you try to save an instance of a custom entity in Microsoft Dynamics CRM 3.0: "Invalid Argument"
946128  (http://support.microsoft.com/kb/946128/ ) The date in the Date Fulfilled field is the default date even if you enter a different date in the Fulfill Date box when you run the Fulfill Order function in Microsoft Dynamics CRM 3.0
946130  (http://support.microsoft.com/kb/946130/ ) Error message when you create a related record from a custom entity in Microsoft Dynamics CRM 3.0: "Insufficient Permissions. The logged-on user does not have the appropriate security permissions to view these records or perform the specific action"
946722  (http://support.microsoft.com/kb/946722/ ) The sent date on the original e-mail message is incorrect when you reply to an e-mail message from the Microsoft Dynamics CRM Web client
948279  (http://support.microsoft.com/kb/948279/ ) Information about the March 17, 2008, update to the Help files for Microsoft Dynamics CRM 3.0
949106  (http://support.microsoft.com/kb/949106/ ) Error message when you add a contract detail to a contract in Microsoft Dynamics CRM 3.0: "The start or end date is not valid"

Prerequisites

To install Update Rollup 3, you must have Microsoft CRM 3.0 Update Rollup 2 installed.

Removal information

To remove Update Rollup 3 for Microsoft Dynamics CRM 3.0, use the Add or Remove Programs item in Control Panel.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

File information

To view the Update Rollup 3 file information, visit the following Microsoft Web site:
http://download.microsoft.com/download/0/8/C/08C94E79-1BF9-4A44-9BC7-A90A5C0FEFC8/UpdateRollup3forMicrosoftCRM3.0_FileInfo.xlsx (http://download.microsoft.com/download/0/8/C/08C94E79-1BF9-4A44-9BC7-A90A5C0FEFC8/UpdateRollup3forMicrosoftCRM3.0_FileInfo.xlsx)

Known issues

953125  (http://support.microsoft.com/kb/953125/ ) Error message when you install Update Rollup 3 for Microsoft Dynamics CRM 3.0: "Installation of this Update Rollup for Microsoft Dynamics CRM (KB927751) is required to continue"
  • When you try to install Update Rollup 3 when you have case-sensitive collation enabled on the SQL Server, you receive the following error message:
    "(Diagnostic) Failed to execute CrmDbHfExecute for KB940761 (Error) CHfHarness Update failed with return value = 80040e14 Function: CCrmDbHf::Update File: c:\bt\2075\src\crmse\installer\mscrmcustom\crmdbhf.cpp Line: 161"

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: 
atdownload kbhotfixrollup kbqfe kbmbsmigrate KB935364
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