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Article ID: 935855 - Last Review: October 8, 2011 - Revision: 5.0

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SYMPTOMS

In Windows Vista, you receive the following error message when you try to start Windows Internet Explorer 7:
You must be an administrator to open Internet Explorer on this desktop.
To open Internet Explorer, right-click the Internet Explorer icon, and then click 'Run as administrator'
You receive this error message even after you log on by using an account that is a member of the Administrators group.

Note This problem does not occur in earlier versions of Windows. These versions include Microsoft Windows XP and Microsoft Windows Server 2003.

CAUSE

This problem occurs if you try to start Internet Explorer 7 on a desktop that is not the default desktop. A program may switch the user to a desktop that is not the default desktop. This problem occurs because some security enhancements in Windows Vista prevent the user from starting Internet Explorer on a desktop that is not the default desktop.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008

For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -
http://technet.microsoft.com/en-us/library/dd335033.aspx (http://technet.microsoft.com/en-us/library/dd335033.aspx)
Note: Currently, the list of hotfixes and security updates is available only in English.

Update information

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista

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Download
Download the 935855 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=56355D02-1A79-4074-99EE-29936EBC9741)

Update for Windows Vista for x64-based Systems

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Download
Download the 935855 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=403F4574-AFAF-4A83-A41E-81E2C7341E51)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you install this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
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File nameFile versionFile sizeDateTimePlatformService branch
Package_1_for_kb935855~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable2,67819-Apr-200719:45Not applicableNot applicable
Package_2_for_kb935855~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable2,47419-Apr-200719:45Not applicableNot applicable
Update.mumNot applicable1,89719-Apr-200719:45Not applicableNot applicable
X86_5e1a84c87a8fa8df7cd636f7f32e30dc_31bf3856ad364e35_6.0.6000.20581_none_b4d0208fcd3e39a9.manifestNot applicable70619-Apr-200719:45Not applicableNot applicable
X86_5e51db4477b7b63981f1c5a5f4355815_31bf3856ad364e35_6.0.6000.20581_none_476ad5cc75a864ed.manifestNot applicable70119-Apr-200719:45Not applicableNot applicable
X86_a6fca66dadad46f7359e1aa3aa9043d1_31bf3856ad364e35_6.0.6000.20581_none_2bec2167e731b8cc.manifestNot applicable72719-Apr-200719:45Not applicableNot applicable
X86_f2602f43dc64e7f8db36efca63358439_31bf3856ad364e35_6.0.6000.20581_none_94ee1249e9cf76ba.manifestNot applicable70619-Apr-200719:45Not applicableNot applicable
X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6000.20581_none_aa6b829f0e886dee.manifestNot applicable9,39519-Apr-200719:53Not applicableNot applicable
X86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6000.20581_none_6818b73f5a170ba6.manifestNot applicable15,48519-Apr-200719:53Not applicableNot applicable
X86_microsoft-windows-explorerframe_31bf3856ad364e35_6.0.6000.20581_none_c0cae4a69007f444.manifestNot applicable17,99319-Apr-200719:53Not applicableNot applicable
X86_microsoft-windows-i..tipledesktopsupport_31bf3856ad364e35_6.0.6000.20581_none_bf671a66d91b1b06.manifestNot applicable1,68319-Apr-200702:32Not applicableNot applicable
Ole32.dll6.0.6000.205811,314,81619-Apr-200702:15x86X86_MICROSOFT-WINDOWS-COM-BASE-QFE
Rpcss.dll6.0.6000.20581546,30419-Apr-200702:15x86X86_MICROSOFT-WINDOWS-COM-BASE-QFE
Explorerframe.dll6.0.6000.2058120,99219-Apr-200702:13x86Not applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Amd64_6424f3992edc0aeb7d7b7fea9826d46f_31bf3856ad364e35_6.0.6000.20581_none_a9aa73f90c10d53c.manifestNot applicable71011-May-200720:57Not applicableNot applicable
Amd64_ba38e91c0484155f9eb8178e71ad3707_31bf3856ad364e35_6.0.6000.20581_none_0d9fdcce54cc0c61.manifestNot applicable1,05011-May-200720:57Not applicableNot applicable
Amd64_cdad8a17bfb3bc52b798e592c493d16c_31bf3856ad364e35_6.0.6000.20581_none_aef10f0b43639dcb.manifestNot applicable71011-May-200720:57Not applicableNot applicable
Amd64_f2602f43dc64e7f8db36efca63358439_31bf3856ad364e35_6.0.6000.20581_none_f10cadcda22ce7f0.manifestNot applicable70811-May-200720:57Not applicableNot applicable
Amd64_fe09fe62058033e284fd2db68d2c80a9_31bf3856ad364e35_6.0.6000.20581_none_57a33f9179d99a95.manifestNot applicable1,10211-May-200720:57Not applicableNot applicable
Amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6000.20581_none_068a1e22c6e5df24.manifestNot applicable9,44111-May-200721:07Not applicableNot applicable
Amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6000.20581_none_c43752c312747cdc.manifestNot applicable15,78411-May-200721:07Not applicableNot applicable
Amd64_microsoft-windows-explorerframe_31bf3856ad364e35_6.0.6000.20581_none_1ce9802a4865657a.manifestNot applicable18,34611-May-200721:07Not applicableNot applicable
Amd64_microsoft-windows-i..tipledesktopsupport_31bf3856ad364e35_6.0.6000.20581_none_1b85b5ea91788c3c.manifestNot applicable1,68519-Apr-200703:39Not applicableNot applicable
Package_1_for_kb935855~31bf3856ad364e35~amd64~~6.0.2.0.mumNot applicable3,62811-May-200720:57Not applicableNot applicable
Package_2_for_kb935855~31bf3856ad364e35~amd64~~6.0.2.0.mumNot applicable2,69411-May-200720:57Not applicableNot applicable
Update.mumNot applicable1,90911-May-200720:57Not applicableNot applicable
Ole32.dll6.0.6000.205811,954,30419-Apr-200703:24x64AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE
Rpcss.dll6.0.6000.20581720,38419-Apr-200703:24x64AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE
Explorerframe.dll6.0.6000.2058139,42419-Apr-200703:22x64Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

A desktop is a securable object that has a logical display surface. A desktop may contain user interface items such as windows and menus. For more information, visit the following Microsoft Developer Network Web site:
http://msdn2.microsoft.com/en-us/library/ms682573.aspx (http://msdn2.microsoft.com/en-us/library/ms682573.aspx)
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
To enable Internet Explorer to run on a desktop that is not the default desktop, you must have cumulative security update 933566 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
933566  (http://support.microsoft.com/kb/933566/ ) MS07-033: Cumulative Security Update for Internet Explorer

APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbvistasp1fix atdownload kberrmsg kbwinvistapostrtmfix kbexpertisebeginner kbexpertiseinter kbbug kbfix kbqfe KB935855
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