Microsoft small business knowledge base

Article ID: 936686 - Last Review: May 19, 2008 - Revision: 2.2

Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows (

On This Page


On a computer that is running Windows Vista, you experience one or more of the following problems:
  • Icons are missing from Control Panel.
  • You cannot start Control Panel. When you try to start Control Panel, the screen may flash briefly, but Control Panel does not start.
  • You cannot start the Welcome Center. For example, when you type welcome center in the Start Search box, and then you click Welcome Center in the Programs list, nothing happens.
  • You cannot start Windows Vista games such as Chess or Minesweeper. When you try to start the games, nothing happens.
These problems may occur intermittently.


Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  ( ) How to obtain the latest Windows Vista service pack

Hotfix information

To resolve these problems, install the hotfix that is described in the following Microsoft Knowledge Base article:
929637   ( ) Error message during Windows Vista startup if the Nero InCD program is installed and if the "Special pool" feature is enabled in the Driver Verifier utility: "Stop 00000050"


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.


For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates

  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
kbvistasp1fix kbtshoot kbbug kbexpertisebeginner KB936686
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support