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Article ID: 936904 - Last Review: October 8, 2011 - Revision: 4.0

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SYMPTOMS

You open a Web page in Windows Internet Explorer 7 on a computer that is running one of the following operating systems:
  • Windows Vista
  • Microsoft Windows XP with Service Pack 2 (SP2)
  • Microsoft Windows Server 2003 with Service Pack 1 (SP1)
  • Microsoft Windows Server 2003 with Service Pack 2 (SP2)
When you do this, you receive an error message that resembles the following:
Internet Explorer has encountered a problem and needs to close. We are sorry for any inconvenience.
Then, Windows Internet Explorer 7 exits unexpectedly.

CAUSE

This problem occurs if the Web page contains an <OBJECT> tag that uses a “PARAM NAME=back” statement.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:
http://update.microsoft.com (http://update.microsoft.com)
For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx (http://www.microsoft.com/technet/security/current.aspx)
Note This fix was first included in security update 937143 (MS07-045). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
937143  (http://support.microsoft.com/kb/937143/ ) MS07-045: Cumulative Security Update for Internet Explorer

Hotfix information

Prerequisites

To apply this hotfix, you must have Windows Internet Explorer 7 installed together with one of the following operating systems:
  • The release version of Windows Vista
  • Windows Server 2003 SP1
  • Windows Server 2003 SP2
  • Windows XP SP2

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable1,93808-May-200717:52Not applicable
X86_24a132b6e0f2246763efce5bef419121_31bf3856ad364e35_6.0.6000.20593_none_7deb9e81f6b5d38b.manifestNot applicable69508-May-200717:52Not applicable
X86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.20593_none_62e7788aca5c6552.manifestNot applicable829,59908-May-200717:55Not applicable
Ieframe.dll7.0.6000.205936,059,00808-May-200702:48x86
Ieui.dll7.0.6000.20593180,73608-May-200702:48x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable1,93808-May-200717:52Not applicable
X86_24a132b6e0f2246763efce5bef419121_31bf3856ad364e35_6.0.6000.20593_none_7deb9e81f6b5d38b.manifestNot applicable69508-May-200717:52Not applicable
X86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.20593_none_62e7788aca5c6552.manifestNot applicable829,59908-May-200717:55Not applicable
Ieframe.dll7.0.6000.205936,059,00808-May-200702:48x86
Ieui.dll7.0.6000.20593180,73608-May-200702:48x86
Windows XP, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ieframe.dll7.0.6000.205936,059,00809-May-200715:41x86
Windows Server 2003, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ieframe.dll7.0.6000.205936,059,00809-May-200722:02x86
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ieframe.dll7.0.6000.205937,060,99209-May-200722:22x64SP2SP2QFE
Wieframe.dll7.0.6000.205936,059,00809-May-200722:22x86SP2SP2QFE\WOW
Windows Server 2003, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ieframe.dll7.0.6000.2059311,550,72009-May-200722:22IA-64SP2SP2QFE
Wieframe.dll7.0.6000.205936,059,00809-May-200722:22x86SP2SP2QFE\WOW

WORKAROUND

To work around this problem, remove the “PARAM NAME=back” statement from the <OBJECT> tag of the Web page.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Internet Explorer 7 in Windows Vista
  • Windows Internet Explorer 7 for Windows XP
  • Windows Internet Explorer 7 for Windows Server 2003
Keywords: 
kbvistasp1fix atdownload kbwinserv2003postsp2fix kbwinvistapostrtmfix kbwinxppresp3fix kbbug kbfix kbqfe kbexpertiseinter KB936904
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