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Article ID: 937118 - Last Review: May 15, 2008 - Revision: 2.1

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SYMPTOMS

In the version of the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook that you use together with Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers, consider the following scenario:
  • The Microsoft Dynamics CRM client for Outlook is in online mode.
  • You connect to synchronize with the Microsoft Dynamics CRM databases.
  • The network connectivity between the Microsoft Dynamics CRM client for Outlook and the Microsoft Dynamics CRM databases is lost.
When you try to reconnect to the Microsoft Dynamics CRM databases, you are prompted for credentials three times. Additionally, you receive the following error message:
An error occurred loading Microsoft CRM functionality.
Try restarting Microsoft Outlook.
Contact your system administrator if errors persist.

RESOLUTION

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

This problem is fixed in Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944373  (http://support.microsoft.com/kb/944373/ ) Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Keywords: 
kbprb kbmbsmigrate kberrmsg kbhotfixserver kbqfe KB937118
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