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Article ID: 937189 - Last Review: June 21, 2014 - Revision: 3.0

Hotfix Download Available
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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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Symptoms

. Additionally, you do not receive any warning message. However, you expect to receive a warning message if you try to resolve a case that contains open service activities.

Resolution

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364  (http://support.microsoft.com/kb/935364/ ) Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

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File nameFile versionFile sizeDateTimeHashesPlatform
Crmbulkmailservice.exe3.0.5300.16332,862,95213-Jul-200702:15MD5: 9D7B596AB78CE1FB4304B0EE5FCDD7B4
SHA1: FF2FB38D7EE7F51B437833EA043E5ECC646B0EEC
x86
Crmobjectmodel.dll3.0.5300.16336,770,53613-Jul-200702:17MD5: 38F7D1CA6C51AE591AE1FADE623A0FDD
SHA1: 6E843ED86A915F3DBDC89F47C856C783A965E9A0
x86
Crmworkflowservice.exe3.0.5300.16333,911,52813-Jul-200702:15MD5: 932FFB253DEA105A663FA36AC123FF19
SHA1: 6C043256A53BC1102DBB414C7F9C41B528DCF39F
x86
Microsoft.crm.application.pages.dll3.0.5300.1633968,04013-Jul-200702:09MD5: 81EB1B3E1551D83E75A467E2A0F9411E
SHA1: 22ED5BE3E870E50488A660BA8D5AE496A354EEF4
x86
Microsoft.crm.metadatahelper.dll3.0.5300.163383,30413-Jul-200702:09MD5: 7FE2AEDFB61B6FD78B47267394F2BA9B
SHA1: E5794D005A4167A3AAA5584FCBD33F07DDD9FE2F
x86
Microsoft.crm.objectmodel.dll3.0.5300.1633324,96813-Jul-200702:09MD5: 71552411DC46BC00C83AF34DF6115BBE
SHA1: 25C5D6EB337DD8B8D4784BF30114BBA39DBB6BFB
x86
Pkgutil.cmdNot Applicable11329-Mar-200720:18Not ApplicableNot Applicable
Print_dlg.aspxNot Applicable8,82212-Jul-200723:14Not ApplicableNot Applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38MD5: FC3AFA2E6014BAD3724129713B0B8735
SHA1: 083B5C2023E7F903852A0607A8D527B5C539E04B
x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39MD5: C3DEC53D3736B9000C2112A89A3434BA
SHA1: D7CABF23BFAED44DD21B51075C50822C108B9DED
x86
Crmdbhotfix.dll3.0.5300.1605105,83229-Mar-200720:18MD5: 03EE950503E9BD7425B1702308403C6C
SHA1: 6AE59976526A289FB9D1454846AFBF90210CE11E
x86
Kb927207_client.dll3.0.5300.163361,80013-Jul-200702:12MD5: F7203326864FD00F0EEFAC12231CB953
SHA1: A8887E955312197816E61494A4C3AFB54A973989
x86
Kb930604_client.dll3.0.5300.163365,38413-Jul-200702:12MD5: CB9925E00F7BBB9DEB55F7F09CEC6BEC
SHA1: EDA931903C07D4055DDD036C37559019FECD6DA0
x86
Kb930610_client.dll3.0.5300.1633117,09613-Jul-200702:12MD5: B7A50D8196E519C5E984B6868827472C
SHA1: 44AD1D0AA079987EF83ED25B0EE9E33FDE38AAF0
x86
Kb931627_client.dll3.0.5300.1633160,10413-Jul-200702:12MD5: 57F3BA76E40B5C9E95F144C19AB25773
SHA1: 62D1D01264773BC969C2ADF48466CB238F763B25
x86
Kb932205_client.dll3.0.5300.163363,84813-Jul-200702:12MD5: C6DDFD9E982CB24E88C4C0DB1D0917F8
SHA1: F9CD2A8E4A61135B8E09BA64ADD6F4AE153CC991
x86
Kb933214_client.dll3.0.5300.163371,01613-Jul-200702:12MD5: A75EC26A4C5AEECE0568B09CD3683E7C
SHA1: 5023F935BACD4EF4E386D7A70F9D94D924BC65D5
x86
Kb933423_client.dll3.0.5300.163391,49613-Jul-200702:12MD5: 1B7451E43ECC85733DE2694D12730B5B
SHA1: 6CD9B0ED3B7D2239DFAFFDB7545A5541FA2A27E4
x86
Kb933658_client.dll3.0.5300.163367,43213-Jul-200702:12MD5: A0E0E1B186C45E9E61A969FFD22F05A1
SHA1: 30A3018B44EDCCCE89878FB413D47B08D9F13F4C
x86
Kb935529_client.dll3.0.5300.163371,52813-Jul-200702:12MD5: 9142E85486A91B5241E9D87C2A2CEB29
SHA1: F07485E4D6D21FF9D87BA324BE05419BCDF805E8
x86
Kb935844_client.dll3.0.5300.1633116,07213-Jul-200702:12MD5: 441E2476184057B176CD5973DC692D97
SHA1: DE0692432D9FA73F5D95E4DF05A53E859381FBB6
x86
Kb936204_client.dll3.0.5300.163392,52013-Jul-200702:12MD5: BC44D3E3637BBD776BF7E91EC9F403B4
SHA1: EC5D09EC8E9A90CA43938D153BD15AD763E99041
x86
Kb938238_client.dll3.0.5300.163370,50413-Jul-200702:12MD5: 83E8F19E925F741EDB1E6D4EC7015878
SHA1: CD114E1739287B7F2AEC3E569BF5B15C137B0899
x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Crmobjectmodel.dll3.0.5300.16336,770,53613-Jul-200702:17MD5: 38F7D1CA6C51AE591AE1FADE623A0FDD
SHA1: 6E843ED86A915F3DBDC89F47C856C783A965E9A0
x86
Microsoft.crm.application.pages.dll3.0.5300.1633738,66413-Jul-200702:09MD5: C9A7C0807D4C21C39C5CBF4C3E1A7C41
SHA1: 2638E311C193BAF92EC95D9D3F7ED145877A3BBD
x86
Microsoft.crm.metadatahelper.dll3.0.5300.163383,30413-Jul-200702:09MD5: 59D925C4C43E0DC09609C95C9083E888
SHA1: 3357B9811C602AD0733C5D382279C7413DAA57EE
x86
Microsoft.crm.objectmodel.dll3.0.5300.1633324,96813-Jul-200702:10MD5: D84AD95F6BE0A0BD63467CC5EBC63FDB
SHA1: 7BBE91025FF254703B00509E8C2C50B6F379001A
x86
Pkgutil.cmdNot Applicable11329-Mar-200720:18Not ApplicableNot Applicable
Print_dlg.aspxNot Applicable8,82212-Jul-200723:14Not ApplicableNot Applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42MD5: D31741CF19E7D4C906A1059FD89C1D79
SHA1: A66C6852F249C6413220343BF65CEFD2E93D1E8D
x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42MD5: 16A81E3990F8FEE0030392D56482695A
SHA1: A9E13671C7D3C38D706CA4D9F8F7801A99A7E88F
x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Crmobjectmodel.dll3.0.5300.16336,770,53613-Jul-200702:17MD5: 38F7D1CA6C51AE591AE1FADE623A0FDD
SHA1: 6E843ED86A915F3DBDC89F47C856C783A965E9A0
x86
Microsoft.crm.application.pages.dll3.0.5300.1633738,66413-Jul-200702:09MD5: B9DB2F36C982F48AD88979D63F58C305
SHA1: 10BDDCB66ECFB692D2541BCCDEB58CA4710E74F8
x86
Microsoft.crm.metadatahelper.dll3.0.5300.163383,30413-Jul-200702:09MD5: E1BAE83377CC389A831E148D1C58B434
SHA1: 64D32CCDFF299FC3344091941322B5CD3FC8FA51
x86
Microsoft.crm.objectmodel.dll3.0.5300.1633324,96813-Jul-200702:09MD5: 483B3D4751337E6B9EB405EF6235AF79
SHA1: BB8A498290B6A603CCA31D04E4F623EC1E40A453
x86
Print_dlg.aspxNot Applicable8,82212-Jul-200723:14Not ApplicableNot Applicable

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

Prerequisites

You must have the following article installed to install this hotfix.
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB937189$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475  (http://support.microsoft.com/kb/832475/ ) Description of the new features in the package installer for Windows software updates

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: 
kbautohotfix kbHotfixServer kbqfe kbmbsmigrate KB937189
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