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Article ID: 937228 - Last Review: May 19, 2008 - Revision: 2.1

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SYMPTOMS

Consider the following scenario:
  • On a Windows Vista-based computer, you redirect the Documents folder to a shared folder, and you make the Documents folder available offline.
  • The computer has network connections. However, the computer cannot reach the shared folder in the current network environment.
In this scenario, the system is frequently unresponsive for 30 seconds. This behavior occurs regardless of whether you are accessing the files in the shared folder that is unreachable. For example, the system may become unresponsive when you try to open Windows Explorer or other applications.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb937228~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable4,03118-Aug-200712:05Not Applicable
Package_2_for_kb937228~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77618-Aug-200712:05Not Applicable
Update.mumNot Applicable2,11318-Aug-200712:05Not Applicable
X86_0e07bcb054f569deb91893c978347ade_31bf3856ad364e35_6.0.6000.20663_none_7148fd62bd0deed4.manifestNot Applicable69618-Aug-200712:05Not Applicable
X86_31da09b52fd686910c4d6bd2dffd776e_31bf3856ad364e35_6.0.6000.20663_none_a495cc331acf23d7.manifestNot Applicable70518-Aug-200712:05Not Applicable
X86_335efcda3f4816c8976c900e1d91827b_31bf3856ad364e35_6.0.6000.20663_none_50257fc06658c900.manifestNot Applicable69318-Aug-200712:05Not Applicable
X86_8241ca607e7fbad5fd14d6a3edd8b9c7_31bf3856ad364e35_6.0.6000.20663_none_76159e520cf1fa3f.manifestNot Applicable69718-Aug-200712:05Not Applicable
X86_e46185dfddac6ba62d49d8a9ba07220a_31bf3856ad364e35_6.0.6000.20663_none_09b000317f748eac.manifestNot Applicable71118-Aug-200712:05Not Applicable
X86_microsoft-windows-dfsclient_31bf3856ad364e35_6.0.6000.20663_none_85ffab730240ea3b.manifestNot Applicable10,56018-Aug-200712:05Not Applicable
X86_microsoft-windows-ntlanman_31bf3856ad364e35_6.0.6000.20663_none_2e769359fec525ac.manifestNot Applicable7,17718-Aug-200712:05Not Applicable
X86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.0.6000.20663_none_a9d07766154a3f4d.manifestNot Applicable5,31918-Aug-200712:05Not Applicable
X86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20663_none_9cadc67c780c4f73.manifestNot Applicable15,17918-Aug-200712:05Not Applicable
X86_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20663_none_583a55617d8e74f1.manifestNot Applicable7,28818-Aug-200712:05Not Applicable
Dfsc.sys6.0.6000.2066374,75218-Aug-200701:24x86
Ntlanman.dll6.0.6000.2066362,97618-Aug-200702:41x86
Cscapi.dll6.0.6000.2066330,72018-Aug-200702:39x86
Cscdll.dll6.0.6000.2066322,01618-Aug-200702:39x86
Csc.sys6.0.6000.20663327,68018-Aug-200701:25x86
Cscmig.dll6.0.6000.20663105,98418-Aug-200702:39x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,02118-Aug-200702:30Not Applicable
Rdbss.sys6.0.6000.20663222,72018-Aug-200701:24x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_0e07bcb054f569deb91893c978347ade_31bf3856ad364e35_6.0.6000.20663_none_cd6798e6756b600a.manifestNot Applicable69818-Aug-200712:05Not Applicable
Amd64_2c45e11b3e70ecd4b3ea50d1267f4c61_31bf3856ad364e35_6.0.6000.20663_none_ac704f64b691971e.manifestNot Applicable71518-Aug-200712:05Not Applicable
Amd64_78a1154dd51830a270e1347e159e1720_31bf3856ad364e35_6.0.6000.20663_none_7558fb2f695bc47d.manifestNot Applicable70018-Aug-200712:05Not Applicable
Amd64_b0984454a4f77af9b2373fa6cd79da7f_31bf3856ad364e35_6.0.6000.20663_none_a08eca1cc44d9716.manifestNot Applicable69718-Aug-200712:05Not Applicable
Amd64_bc366f9fc24c4e43b952707d25db317e_31bf3856ad364e35_6.0.6000.20663_none_c068353cee607c46.manifestNot Applicable70918-Aug-200712:05Not Applicable
Amd64_e46185dfddac6ba62d49d8a9ba07220a_31bf3856ad364e35_6.0.6000.20663_none_65ce9bb537d1ffe2.manifestNot Applicable71318-Aug-200712:05Not Applicable
Amd64_f8c599f04dc5e99ae546f06bdce0e9dd_31bf3856ad364e35_6.0.6000.20663_none_24cc9c18cb3fcdac.manifestNot Applicable70118-Aug-200712:05Not Applicable
Amd64_microsoft-windows-dfsclient_31bf3856ad364e35_6.0.6000.20663_none_e21e46f6ba9e5b71.manifestNot Applicable10,82418-Aug-200712:08Not Applicable
Amd64_microsoft-windows-ntlanman_31bf3856ad364e35_6.0.6000.20663_none_8a952eddb72296e2.manifestNot Applicable7,20318-Aug-200712:08Not Applicable
Amd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.0.6000.20663_none_05ef12e9cda7b083.manifestNot Applicable5,33518-Aug-200712:08Not Applicable
Amd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20663_none_f8cc62003069c0a9.manifestNot Applicable15,20718-Aug-200712:08Not Applicable
Amd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20663_none_b458f0e535ebe627.manifestNot Applicable7,54818-Aug-200712:08Not Applicable
Package_1_for_kb937228~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,48418-Aug-200712:05Not Applicable
Package_2_for_kb937228~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable4,05518-Aug-200712:05Not Applicable
Package_3_for_kb937228~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78618-Aug-200712:05Not Applicable
Update.mumNot Applicable2,40818-Aug-200712:05Not Applicable
Dfsc.sys6.0.6000.2066397,28018-Aug-200701:24x64
Ntlanman.dll6.0.6000.20663117,76018-Aug-200703:37x64
Cscapi.dll6.0.6000.2066338,40018-Aug-200703:35x64
Cscdll.dll6.0.6000.2066328,67218-Aug-200703:35x64
Csc.sys6.0.6000.20663429,05618-Aug-200701:25x64
Cscmig.dll6.0.6000.20663134,14418-Aug-200703:35x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,02118-Aug-200703:25Not Applicable
Rdbss.sys6.0.6000.20663288,25618-Aug-200701:25x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbwinvistapostrtmfix kbexpertisebeginner kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB937228
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