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Article ID: 937500 - Last Review: May 14, 2008 - Revision: 3.1

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SYMPTOMS

When you wake a Windows Vista-based computer from sleep (S3), the computer may stop responding (hang). When this problem occurs, the screen first becomes black. Then, you may eventually receive a Stop error message that resembles the following:
*** STOP: 0x0000009F(parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE
This problem may occur if the following conditions are true:
  • The computer is using a PCI-Express (PCI-E) graphics device.
  • The computer's firmware grants native support to the operating system for PCI-E features.
  • PCI-E Active State Power Management (ASPM) is enabled on the PCI-E graphics device.
This problem may occur intermittently.

CAUSE

This problem may occur if the PCI-E graphics device does not correctly exit the ASPM L1 power-state negotiation stage when a link-retrain sequence occurs on the PCI-E link.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6000.2059856,50415-May-200702:27x86
Amdagp.sys6.0.6000.2059857,52815-May-200702:27x86
Isapnp.sys6.0.6000.2059849,84815-May-200702:27x86
Msisadrv.sys6.0.6000.2059816,56815-May-200702:25x86
Mssmbios.sys6.0.6000.2059831,41615-May-200702:27x86
Nv_agp.sys6.0.6000.20598109,24015-May-200702:28x86
Pci.sys6.0.6000.20598143,54415-May-200702:28x86
Rdpdr.sys6.0.6000.20598242,68815-May-200701:34x86
Sisagp.sys6.0.6000.2059855,99215-May-200702:27x86
Streamci.dll6.0.6000.2059825,27215-May-200702:27x86
Swenum.sys6.0.6000.2059815,41615-May-200702:25Not Applicable
Termdd.sys6.0.6000.2059853,43215-May-200702:27x86
Uliagpkx.sys6.0.6000.2059861,11215-May-200702:27x86
Update.mumNot Applicable2,03015-May-200717:13Not Applicable
Viaagp.sys6.0.6000.2059857,01615-May-200702:27x86
Volmgr.sys6.0.6000.2059852,92015-May-200702:27x86
X86_machine.inf_31bf3856ad364e35_6.0.6000.20598_none_b85cfa98dae9b436.manifestNot Applicable8,43815-May-200717:15Not Applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6000.2059864,69615-May-200703:28x64
Amd64_machine.inf_31bf3856ad364e35_6.0.6000.20598_none_147b961c9347256c.manifestNot Applicable6,99415-May-200717:20Not Applicable
Isapnp.sys6.0.6000.2059823,73615-May-200703:27x64
Msisadrv.sys6.0.6000.2059818,10415-May-200703:27x64
Mssmbios.sys6.0.6000.2059835,00015-May-200703:27x64
Nv_agp.sys6.0.6000.20598126,64815-May-200703:28x64
Pci.sys6.0.6000.20598170,16815-May-200703:29x64
Rdpdr.sys6.0.6000.20598305,66415-May-200701:57x64
Streamci.dll6.0.6000.2059826,80815-May-200703:27x64
Swenum.sys6.0.6000.2059815,67215-May-200703:27x64
Termdd.sys6.0.6000.2059862,64815-May-200703:28x64
Uliagpkx.sys6.0.6000.2059868,28015-May-200703:28x64
Update.mumNot Applicable2,03015-May-200717:13Not Applicable
Volmgr.sys6.0.6000.2059862,64815-May-200703:28x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

The symptoms of a Stop error may vary, depending on the failure options that have been configured in Windows. For more information about how to configure system-failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973   (http://support.microsoft.com/kb/307973/ ) How to configure system failure and recovery options in Windows
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Starter
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbbug kbfix kbhotfixserver kbqfe kberrmsg kbexpertiseinter kbwinvistapostrtmfix KB937500
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