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Article ID: 938358 - Last Review: April 3, 2008 - Revision: 2.2

Hotfix Download Available
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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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SYMPTOMS

When you perform an action in Microsoft Dynamics CRM 3.0, you may receive an error message that resembles the following:
You do not have the required privileges to complete the action.
However, you cannot find out which required privileges you do not have.

This problem occurs even if you enable platform tracing.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364  (http://support.microsoft.com/kb/935364/ ) Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server components

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98430-Jun-200701:52x86
Articleseditcontent.xslNot applicable5,52724-Aug-200720:42Not applicable
Crmbulkmailservice.exe3.0.5300.16962,832,40030-Oct-200700:42x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16966,739,98430-Oct-200700:46x86
Crmsecurity.dll3.0.5300.1696770,57630-Oct-200700:47x86
Crmworkflowservice.exe3.0.5300.16963,881,48830-Oct-200700:42x86
Edit_article.aspxNot applicable6,92716-Oct-200720:14Not applicable
Grid.htcNot applicable17,56016-Oct-200720:14Not applicable
Kbtemplateeditor.jsNot applicable5,66616-Oct-200720:14Not applicable
Listaction.jsNot applicable9,10216-Oct-200720:14Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1696689,16830-Oct-200700:32x86
Microsoft.crm.application.components.core.dll3.0.5300.1696291,85630-Oct-200700:32x86
Microsoft.crm.application.components.ui.dll3.0.5300.1696222,22430-Oct-200700:32x86
Microsoft.crm.application.pages.dll3.0.5300.1696967,69630-Oct-200700:32x86
Microsoft.crm.metadatahelper.dll3.0.5300.169682,96030-Oct-200700:32x86
Microsoft.crm.objectmodel.dll3.0.5300.1696324,62430-Oct-200700:33x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.169637,90430-Oct-200700:30x86
Microsoft.crm.platform.server.dll3.0.5300.1696246,80030-Oct-200700:32x86
Microsoft.crm.reports.reportschedule.dll3.0.5300.169699,34430-Oct-200700:30x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot applicable11329-Mar-200705:18Not applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot applicable8,82229-Oct-200720:24Not applicable
Crmsecurity.dll3.0.5300.1696770,57629-Oct-200709:47x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1656105,83222-Aug-200703:47x86
Crmhotfix.cdfNot applicable11,91030-Oct-200701:42Not applicable
Kb927207_client.dll3.0.5300.169661,45630-Oct-200700:38x86
Kb930604_client.dll3.0.5300.169665,04029-Oct-200709:38x86
Kb930610_client.dll3.0.5300.1696116,75230-Oct-200700:38x86
Kb931627_client.dll3.0.5300.1696159,76030-Oct-200700:38x86
Kb932205_client.dll3.0.5300.169663,50430-Oct-200700:38x86
Kb933214_client.dll3.0.5300.169670,67230-Oct-200700:38x86
Kb933423_client.dll3.0.5300.169691,15230-Oct-200700:38x86
Kb933658_client.dll3.0.5300.169667,08830-Oct-200700:38x86
Kb935529_client.dll3.0.5300.169671,18430-Oct-200700:39x86
Kb935844_client.dll3.0.5300.1696115,72830-Oct-200700:39x86
Kb936019_client.dll3.0.5300.169661,96830-Oct-200700:38x86
Kb936204_client.dll3.0.5300.169692,17630-Oct-200700:39x86
Kb938125_client.dll3.0.5300.169661,96830-Oct-200700:38x86
Kb938238_client.dll3.0.5300.169670,16030-Oct-200700:39x86
Kb940761_client.dll3.0.5300.169681,93630-Oct-200700:39x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52724-Aug-200720:42Not applicable
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16966,739,98430-Oct-200700:46x86
Crmsecurity.dll3.0.5300.1696770,57629-Oct-200709:47x86
Edit_article.aspxNot applicable6,92716-Oct-200720:14Not applicable
Grid.htcNot applicable17,56016-Oct-200720:14Not applicable
Listaction.jsNot applicable9,10216-Oct-200720:14Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1696599,05629-Oct-200709:32x86
Microsoft.crm.application.components.core.dll3.0.5300.1696295,95230-Oct-200700:33x86
Microsoft.crm.application.components.ui.dll3.0.5300.1696222,22430-Oct-200700:32x86
Microsoft.crm.application.pages.dll3.0.5300.1696738,32030-Oct-200700:32x86
Microsoft.crm.metadatahelper.dll3.0.5300.169682,96030-Oct-200700:33x86
Microsoft.crm.objectmodel.dll3.0.5300.1696324,62430-Oct-200700:33x86
Microsoft.crm.platform.server.dll3.0.5300.1696246,80030-Oct-200700:33x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot applicable11329-Mar-200705:18Not applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot applicable8,82229-Oct-200720:24Not applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot applicable5,93430-Oct-200701:41Not applicable
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable2,72530-Oct-200701:58Not applicable
V3cclientpatch30.mspNot applicable2,034,17630-Oct-200702:26Not applicable
Articleseditcontent.xslNot applicable5,52724-Aug-200720:42Not applicable
Crmobjectmodel.dll3.0.5300.16966,739,98430-Oct-200700:46x86
Crmsecurity.dll3.0.5300.1696770,57630-Oct-200700:47x86
Edit_article.aspxNot applicable6,92716-Oct-200720:14Not applicable
Grid.htcNot applicable17,56016-Oct-200720:14Not applicable
Listaction.jsNot applicable9,10216-Oct-200720:14Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1696599,05630-Oct-200700:32x86
Microsoft.crm.application.components.core.dll3.0.5300.1696295,95230-Oct-200700:32x86
Microsoft.crm.application.components.ui.dll3.0.5300.1696222,22430-Oct-200700:32x86
Microsoft.crm.application.pages.dll3.0.5300.1696738,32030-Oct-200700:32x86
Microsoft.crm.metadatahelper.dll3.0.5300.169682,96030-Oct-200700:32x86
Microsoft.crm.objectmodel.dll3.0.5300.1696324,62430-Oct-200700:32x86
Microsoft.crm.platform.server.dll3.0.5300.1696246,80030-Oct-200700:32x86
Print_dlg.aspxNot applicable8,82229-Oct-200720:24Not applicable
Setup.xmlNot applicable1,35530-Oct-200701:58Not applicable
V3clightclientpatch30.mspNot applicable194,04830-Oct-200702:26Not applicable
Microsoft.crm.application.components.core.dll3.0.5300.1696295,95230-Oct-200700:32x86
Microsoft.crm.platform.server.dll3.0.5300.1696246,80030-Oct-200700:32x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Outlook.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB938358$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475  (http://support.microsoft.com/kb/832475/ ) Description of the new features in the package installer for Windows software updates

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you apply this hotfix, you can find out which required privileges you do not have in the trace log file if you enable platform tracing.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kberrmsg kbhotfixserver kbqfe kbmbsmigrate KB938358
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