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Article ID: 938375 - Last Review: October 8, 2011 - Revision: 3.0

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In Microsoft Windows XP with Service Pack 2 (SP2), you may be unable to log on to the console session of a computer in a domain. When you try to do this, you may receive the following error message:
Your interactive logon privilege has been disabled. Please contact your system administrator.
This problem occurs if the following conditions are true:
  • A domain administrator has configured the user account so that you cannot log on to a terminal server.
  • You previously logged on to the console session of the computer and then logged off.
  • After you logged off, another user used a new user account to log on to the computer by using a Remote Desktop connection. This user's account had permission to log on to a terminal server. This user then logged off.
If these conditions are true, you cannot log on to the console session by using any account that is configured to be unable to log on to a terminal server.


This problem occurs because of an error in the Winlogon.exe process.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Windows XP Service Pack 2 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

You do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement


To work around this problem, restart the computer, and then log on to the console session.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


To configure a user account to be unable to log on to any terminal server, follow these steps:
  1. On the domain controller, start Active Directory Users and Computers.
  2. Right-click the user account, and then click Properties.
  3. Click the Terminal Services Profile tab.
  4. Click to select the Deny this user permissions to log on to any Terminal Server check box. Or, click to clear the Allow this user to log on to any Terminal Server check box.

    Note The name of the check box depends on the version of the Administration Tools Pack that you use. Only one of these check boxes appears.
  5. Click OK, and then exit Active Directory Users and Computers.
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates
kbautohotfix kbfix kbexpertiseadvanced kbqfe kbHotfixServer KB938375
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