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Article ID: 938818 - Last Review: May 2, 2012 - Revision: 15.0

Diagnose and fix the problem automatically



Note If you would rather fix this problem yourself, go to the "Let me fix it myself" section.

Similar issues that the MATS package fixes

2415237  (http://support.microsoft.com/kb/2415237/ ) Can't preview pictures in Windows Photo Gallery in Windows Vista
930102  (http://support.microsoft.com/kb/930102/ ) Image transition issues in Windows Photo Gallery in Windows XP or in Windows Vista


For more information about other issues that the MATS package fixes, go to the "Other issues that the MATS package fixes" section.

SYMPTOMS

When you start a slide show in Windows Photo Gallery on a computer that is running Windows Vista, pictures in the slide show are not displayed.

CAUSE

When you start a slide show, Windows Vista uses the Windows Experience Index ratings for Graphics to determine whether to use the DirectX Exclusive mode or the GDI+ mode to draw the images. If the DirectX Exclusive mode is used to draw the images, the progressive scan mode is always used. However, the display may not support the progressive scan mode or the non-interlaced scan mode in the current resolution. In this situation, you experience the issue that is described in the "Symptoms" section.

Note Some displays only support the interlaced mode in specific resolutions. For example, many plasma and LCD televisions use the 480i mode or the 1080i mode. In these examples, the letter "i" signifies "interlaced."

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows


To fix this problem, use one of the following methods:

Method 1
Use a display that support progressive mode in the selected resolution.

Method 2
Edit the registry to force Windows Vista to use the GDI+ mode. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.

    Note If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
  2. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Windows Photo Gallery\Slideshow
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type WinSATSCore, and then press ENTER.
  5. Right-click WinSATSCore, click Modify, type 0 in the Value data box, and then click OK.
  6. Exit Registry Editor.

How the MATS package works to fix this problem

Click here to understand how the MATS package works to fix this problem

Other issues that the MATS package fixes

930097  (http://support.microsoft.com/kb/930097/ ) Computer is slow when Windows Photo Gallery displays TIFF images that do not fit into one page in Windows Vista
2415238  (http://support.microsoft.com/kb/2415238/ ) Color issues in the print preview of an image in Windows Photo Gallery in Windows Vista
2009298  (http://support.microsoft.com/kb/2009298/ ) Can't download albums in Windows Live Photo Gallery after upgrading from Windows Vista to Windows 7
944221  (http://support.microsoft.com/kb/944221/ ) Windows Live Photo Gallery freezes or can't start
939395  (http://support.microsoft.com/kb/939395/ ) An image and its background become yellow in Windows Photo Gallery in Windows Vista
2425702  (http://support.microsoft.com/kb/2425702/ ) A screen saver that displays pictures stops working in Windows

APPLIES TO
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbexpertiseinter kbtshoot kbprb kbexpertisebeginner kbsurveynew kbmatsfixme KB938818
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