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Article ID: 938888 - Last Review: July 23, 2007 - Revision: 3.6

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SUMMARY

This article describes the 2007 Microsoft Office issue that is fixed in the 2007 Office hotfix package that is dated June 17, 2007.
This article describes the following items about the hotfix package:
  • The issues that the hotfix package fixes.
  • The prerequisites for installing the hotfix package.
  • Whether you must restart the computer after you install the hotfix package.
  • Whether the hotfix package is replaced by any other hotfix package.
  • Whether you must make any registry changes.
  • The files that the hotfix package contains.

INTRODUCTION

Issues that the hotfix package fixes

This hotfix fixes the following issue:
929360  (http://support.microsoft.com/kb/929360/ ) You cannot create a new document or check out an existing document in a Windows SharePoint Services 3.0 document library when you have multiple versions of Office installed
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • Internet Explorer crashes (stops responding) when you try to open an Office document in a SharePoint document library

    You connect to a document library in a Microsoft Office SharePoint Server 2007 site or in a Microsoft Windows SharePoint Services 3.0 site by using Windows Internet Explorer 7 or Microsoft Internet Explorer 6. However, when you try to open a Microsoft Office document, Internet Explorer crashes (stops responding).

    This problem occurs if the following conditions are true, in the order in which they are presented:
    • You install a Microsoft Office 2003 product on the computer.
    • You install one or more 2007 Office system programs on the computer.
    • You repair or update the installation of an Office 2003 product.
    In this scenario, the older version of the Name.dll file becomes the registered version. When the Owssupp.dll file is used, it tries to use functionality that is not available. This condition causes Internet Explorer to crash (stop responding).

MORE INFORMATION

Hotfix information

The following file is available for download from the Microsoft Download Center:
Collapse this imageExpand this image
Download
Download the 2007 Office hotfix package (KB938888) package now. (http://download.microsoft.com/download/f/5/1/f511cec6-d8c5-444e-bd76-5161b2a16c9f/office-kb938888-fullfile-x86-glb.exe)

Release Date: June 17, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information
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File nameFile versionFile sizeDateTimePlatform
Office-kb938888-fullfile-x86-glb.exe12.0.6015.50003,333,70417-Jun-200710:20x86
Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Owssupp.mspNot applicable4,777,98417-Jun-200701:23Not applicable
After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Owssupp.dll12.0.6026.5000143,76016-Jun-200700:38x86
Additional notes
  • For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
    824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Expression Web
  • Microsoft Office Access 2007
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Excel 2007
  • Microsoft Office Groove 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office SharePoint Server 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
Keywords: 
atdownload kbhotfixrollup kbfix kbbug kbexpertiseinter kbqfe KB938888
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