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Article ID: 939811 - Last Review: June 21, 2014 - Revision: 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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Symptoms

Consider the following scenario: In Microsoft Dynamics CRM 3.0, you forward an e-mail message to the Microsoft Dynamics CRM-Exchange E-Mail Router mailbox. The message contains an .eml file attachment. In this scenario, the Router cannot resolve the attachment. Additionally, if the attachment is created as an activity in Microsoft Dynamics CRM 3.0, the attachment is not included in the e-mail activity as expected.

Cause

This problem occurs because the Router considers the .eml file attachment as another e-mail message instead of as an attachment.

Resolution

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364  (http://support.microsoft.com/kb/935364/ ) Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 CRM-Exchange E-Mail Router

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98430-Jun-200701:52x86
Crmmsg.dll1.2.3297.12316,08823-Mar-200716:25x86
Microsoft.crm.tools.exchangeconnectorservice.exe3.0.5300.165666,92020-Aug-200720:56x86
Mscrmcustom.dll3.0.5300.1653179,56016-Aug-200707:46x86
Crmhotfix.cdfNot applicable1,06020-Aug-200721:03Not applicable
Mscrmcustom.dll3.0.5300.1653179,56016-Aug-200707:46x86

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM-Exchange E-Mail Router.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. Additionally, you must have the following update rollup installed to apply this hotfix.
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB939811$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475  (http://support.microsoft.com/kb/832475/ ) Description of the new features in the package installer for Windows software updates

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: 
kbautohotfix kbmbsemail kbHotfixServer kbqfe kbmbsmigrate KB939811
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