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Article ID: 940346 - Last Review: June 21, 2014 - Revision: 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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Symptoms

When you try to distribute marketing activities in Microsoft Dynamics CRM 3.0, you receive the following error message:
System Aborted.
This problem occurs if the instance of Microsoft SQL Server that hosts the Microsoft Dynamics CRM database is running on a high-performance computer. For example, this problem occurs if the instance of SQL Server is running on a computer that has the following hardware components:
  • A CPU that runs at 6 gigahertz (GHz)
  • 9 gigabytes (GB) of random access memory (RAM)
Additionally, you receive an error message in the platform trace log file that resembles one of the following error messages:
Error message 1
[2007-06-06 17:04:40.8] Process:CrmWorkflowService |Thread: 276 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error | BulkOperationControlService.Execute >Exception when trying to create record for BulkOperationidc1790412-1f14-dc11-953d-00145e286fea, entityid eae8972f-53d5-da11-ae48-02bf0ac0c95a, exception :
System.Runtime.InteropServices.COMException (0x80040E14): <description>Invalid code for CRM error</description><details>Failed to bind session</details>
at Microsoft.Crm.NativeInteropProxy.CRMInteropContactClass.Update(CUserAuth& Caller, String sessionToken, String wszEntityId, String wszEntityXml)
at Microsoft.Crm.ObjectModel.CampaignActivityService.UpdateLastUsedInCampaign(BusinessEntity entity, ExecutionContext context)
at Microsoft.Crm.ObjectModel.CampaignActivityService.DoCreate(BulkOperation bulkOperation, BusinessEntity entity, Object parameters, Guid& createdObjectId, Int32& createdObjectTypeCode, String& additionalInfo, ExecutionContext context)
at BulkOperationControlService.Execute(String callerXml, Guid bulkOperationId)

And

[2007-09-05 15:38:12.778] Process:CrmWorkflowService |Thread:3900 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COLEDataAccess::BindSession File: c:\bt\611\src\platform\include\omcommon\dataaccess.inl Line: 1430 >hr = 0x80040e14
[2007-09-05 15:38:12.778] Process:CrmWorkflowService |Thread:3900 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRMInteropContact::Update File: c:\bt\611\src\platform\nativeinterop\interop\contact.cpp Line: 45 >hr = 0x80040e14
[2007-09-05 15:38:12.778] Process:CrmWorkflowService |Thread:3900 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSessionAutoBinder::~CSessionAutoBinder File: c:\bt\611\src\platform\include\omcommon\dataaccess.h Line: 325 >hr = 0x80040e14
Error message 2
>Exception when trying to create record for BulkOperationid6f4d3b3b-b15b-dc11-b987-00145e286fea, entityid 2eaa56c1-738d-db11-97b4-0011258c53fd, exception : System.Runtime.InteropServices.COMException (0x80040E14)
at Microsoft.Crm.NativeInteropProxy.CRMInteropContactClass.Update(CUserAuth& Caller, String sessionToken, String wszEntityId, String wszEntityXml)
at Microsoft.Crm.ObjectModel.CampaignActivityService.UpdateLastUsedInCampaign(BusinessEntity entity, ExecutionContext context)
at Microsoft.Crm.ObjectModel.CampaignActivityService.DoCreate(BulkOperation bulkOperation, BusinessEntity entity, Object parameters, Guid& createdObjectId, Int32& createdObjectTypeCode, String& additionalInfo, ExecutionContext context)
at BulkOperationControlService.Execute(String callerXml, Guid bulkOperationId)

Resolution

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364  (http://support.microsoft.com/kb/935364/ ) Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98430-Jun-200701:52x86
Articleseditcontent.xslNot Applicable5,52722-Aug-200720:51Not Applicable
Crmbulkmailservice.exe3.0.5300.16712,832,40021-Sep-200700:17x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16716,739,47221-Sep-200700:22x86
Crmworkflowservice.exe3.0.5300.16713,881,48821-Sep-200700:17x86
Edit_article.aspxNot Applicable6,92714-Sep-200720:14Not Applicable
Kbtemplateeditor.jsNot Applicable5,66614-Sep-200720:14Not Applicable
Microsoft.crm.application.pages.dll3.0.5300.1671967,69621-Sep-200700:06x86
Microsoft.crm.metadatahelper.dll3.0.5300.167182,96021-Sep-200700:06x86
Microsoft.crm.objectmodel.dll3.0.5300.1671324,62421-Sep-200700:06x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.167137,90421-Sep-200700:02x86
Microsoft.crm.platform.server.dll3.0.5300.1671246,80021-Sep-200700:06x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200705:18x86
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82220-Sep-200720:23Not Applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1656105,83222-Aug-200703:47x86
Crmhotfix.cdfNot Applicable9,50821-Sep-200701:07Not Applicable
Kb927207_client.dll3.0.5300.167161,45621-Sep-200700:11x86
Kb930604_client.dll3.0.5300.167165,04020-Sep-200709:12x86
Kb930610_client.dll3.0.5300.1671116,75220-Sep-200709:12x86
Kb931627_client.dll3.0.5300.1671159,76021-Sep-200700:12x86
Kb932205_client.dll3.0.5300.167163,50421-Sep-200700:12x86
Kb933214_client.dll3.0.5300.167170,67221-Sep-200700:12x86
Kb933423_client.dll3.0.5300.167191,15221-Sep-200700:12x86
Kb933658_client.dll3.0.5300.167167,08821-Sep-200700:12x86
Kb935529_client.dll3.0.5300.167171,18421-Sep-200700:12x86
Kb935844_client.dll3.0.5300.1671115,72821-Sep-200700:12x86
Kb936019_client.dll3.0.5300.167161,96821-Sep-200700:12x86
Kb936204_client.dll3.0.5300.167192,17621-Sep-200700:12x86
Kb938125_client.dll3.0.5300.167161,96821-Sep-200700:12x86
Kb938238_client.dll3.0.5300.167170,16021-Sep-200700:12x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot Applicable5,52722-Aug-200720:51Not Applicable
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16716,739,47221-Sep-200700:22x86
Edit_article.aspxNot Applicable6,92720-Sep-200720:23Not Applicable
Microsoft.crm.application.pages.dll3.0.5300.1671738,32021-Sep-200700:06x86
Microsoft.crm.metadatahelper.dll3.0.5300.167182,96021-Sep-200700:08x86
Microsoft.crm.objectmodel.dll3.0.5300.1671324,62421-Sep-200700:08x86
Microsoft.crm.platform.server.dll3.0.5300.1671246,80021-Sep-200700:08x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82214-Sep-200720:14Not Applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot Applicable4,34621-Sep-200701:07Not Applicable
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot Applicable1,98921-Sep-200701:25Not Applicable
V3cclientpatch30.mspNot Applicable1,477,63221-Sep-200701:56Not Applicable
Articleseditcontent.xslNot Applicable5,52722-Aug-200720:51Not Applicable
Crmobjectmodel.dll3.0.5300.16716,739,47221-Sep-200700:22x86
Edit_article.aspxNot Applicable6,92720-Sep-200720:23Not Applicable
Microsoft.crm.application.pages.dll3.0.5300.1671738,32021-Sep-200700:06x86
Microsoft.crm.metadatahelper.dll3.0.5300.167182,96021-Sep-200700:06x86
Microsoft.crm.objectmodel.dll3.0.5300.1671324,62421-Sep-200700:06x86
Microsoft.crm.platform.server.dll3.0.5300.1671246,80021-Sep-200700:06x86
Print_dlg.aspxNot Applicable8,82214-Sep-200720:14Not Applicable
Setup.xmlNot Applicable1,21221-Sep-200701:24Not Applicable
V3clightclientpatch30.mspNot Applicable103,42421-Sep-200701:56Not Applicable
Microsoft.crm.platform.server.dll3.0.5300.1671246,80021-Sep-200700:06x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

After you apply this hotfix, enable the hotfix by following these steps on the computer that is running the Microsoft Dynamics CRM 3.0 server components:
  1. Click Start, click Run, type regedit, and then click OK.
  2. In Registry Editor, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
  3. Double-click EnableRetryOnErr80040e14, type 1 in the Value data field, and then click OK to save the value.
  4. Click Start, click Run, type iisreset, and then click OK.
Note If you change the value to 0 in the Value data field for the EnableRetryOnErr80040e14 DWORD value, this hotfix is disabled.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB940346$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475  (http://support.microsoft.com/kb/832475/ ) Description of the new features in the package installer for Windows software updates

Status

Microsoft has confirmed that this is a problem in Microsoft Dynamics CRM 3.0.

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: 
kbautohotfix kberrmsg kbHotfixServer kbqfe kbmbsmigrate KB940346
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