When you receive a new e-mail message in Microsoft Dynamics
recipient of the e-mail message may not resolve to a Microsoft Dynamics CRM
The recipient is displayed in
Also, a question mark appears next to the recipient.
Also, consider the following scenario. You prepare to reply to the e-mail message. Or, you prepare to forward the e-mail message. You add a new recipient. When you do this, you cannot resolve the original recipient. If you try to send this e-mail message, you receive the following error message:
error has occurred. For more information, contact your system
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
Microsoft Dynamics CRM 3.0 hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time
item in Control Panel.
Collapse this tableExpand this table
|File name||File version||File
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook.
After you install this hotfix, you must clear the temporary Internet files. To
do this, follow these steps:
- In Windows Internet Explorer, click Tools,
click Internet Options, and then click Delete
- Click to select the Delete all offline
content check box, and then click OK.
You must have Microsoft Dynamics CRM 3.0 installed to apply this
If you are prompted, restart the computer after you install the
this hotfix from a computer that is running Microsoft Dynamics CRM 3.0, use Add or Remove Programs
in Control Panel. System administrators
can use the Spuninst.exe tool to remove this hotfix from a computer that is
running Microsoft Dynamics CRM 3.0.
The Spuninst.exe tool is located
in the %Windir%\$NTUninstallKB940588$\Spuninst
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
For more information about
software update terminology, click the following article number to view the
article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
Microsoft Business Solutions CRM software hotfix and update package naming standards