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Article ID: 941943 - Last Review: February 20, 2008 - Revision: 1.1

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SYMPTOMS

The HealthServiceStore.edb file size grows to several gigabytes over time in an agent that is running Microsoft System Center Operations Manager 2007.

Note The HealthServiceStore.edb file is located in the following folder:
Program Files/System Center Operations Manager 2007/Health Service State/ Health Service Store

CAUSE

This problem occurs when lots of optimized performance counters are collected.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Hotfix installation instructions

You must apply this hotfix on every computer that hosts Microsoft System Center Operations Manager 2007 Management Server or an agent.

To apply this hotfix, follow these steps:
  1. Copy the following file to a local folder or to a shared network folder:
    SYSTEMCENTEROPERATIONS2007-RTM-KB941943-X86-X64-ENU.msi
  2. Run this file locally on every computer that hosts System Center Operations Manager 2007 Management Server or an agent.

    Notes
    • You can run this file from Windows Explorer or at a command prompt.
    • The Operations Manager Service is restarted when you apply the hotfix.
To apply this hotfix in a System Center Operations Manager 2007 environment, follow these steps:
  1. Manually update each System Center Operations Manager server and gateway server in all the management groups.

    Note You can view a list of agents that can be updated automatically by using the Operations Manager Administration console. To view this list, follow these steps:
    1. Start the Operations Manager Administration console.
    2. Expand Administration, expand Device Management, and then click Pending Management.
  2. Update the agents that were manually installed after you applied the hotfix to the server. To do this by using Operations Manager 2007 Management Server, follow these steps:
    1. Start the Operations Manager Administration console.
    2. Expand Administration, expand Device Management, and then click Pending Management.
    3. View the Pending Management folder to make sure that the manual installation is approved.
    4. Open the Agent-managed Computers folder. Right-click the agent that you want, and then run the Update Agent Settings task.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Eventcommon.dll6.0.5000.095,80028-Sep-200715:33Not applicable
Healthservice.dll6.0.5000.321,262,64828-Sep-200715:34Not applicable
Healthserviceperformance.dll6.0.5000.033,84828-Sep-200715:33Not applicable
Healthserviceruntime.dll6.0.5000.0193,59228-Sep-200715:33Not applicable
Microsoft.mom.modules.datatypes.dll6.0.5000.3245,05628-Sep-200705:41Not applicable
Momconnector.dll6.0.5000.0368,18428-Sep-200715:34Not applicable
Momconnectorperformance.dll6.0.5000.029,75228-Sep-200715:33Not applicable
Mommodulemsgs.dll6.0.5000.32239,16028-Sep-200715:34Not applicable
Mommodules.dll6.0.5000.321,759,28828-Sep-200715:34Not applicable
Mommodules2.dll6.0.5000.32223,80028-Sep-200715:33Not applicable
Momnetworkmodules.dll6.0.5000.32575,03228-Sep-200715:34Not applicable
Momperfsnapshothelper.exe6.0.5000.3241,52828-Sep-200715:33Not applicable
Momperfsnapshothelperproxy.dll6.0.5000.3219,51228-Sep-200715:33Not applicable
Momscriptapi.dll6.0.5000.32625,20828-Sep-200715:34Not applicable
Monitoringhost.exe6.0.5000.028,27828-Sep-200715:33Not applicable
Monitoringhostproxy.dll6.0.5000.021,04828-Sep-200715:33Not applicable
Microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.322,166,78428-Sep-200705:33Not applicable
Microsoft.enterprisemanagement.ui.administration.dll6.0.5000.322,019,32828-Sep-200705:46Not applicable
Microsoft.enterprisemanagement.ui.authoring.dll 6.0.5000.325,734,40028-Sep-200705:45Not applicable
Microsoft.mom.sdk.servicedatalayer.dll 6.0.5000.32663,55228-Sep-200705:33Not applicable
Microsoft.mom.ui.common.dll6.0.5000.321,622,016 28-Sep-200705:45Not applicable
Microsoft.mom.ui.components.dll6.0.5000.323,395,58428-Sep-200715:38Not applicable
Microsoft.mom.ui.console.exe6.0.5000.322,871,29628-Sep-200715:39Not applicable
Momagentmanagement.dll6.0.5000.32161,33628-Sep-200715:33Not applicable
Momaspmonitor.dll1.2.1.0396,34428-Sep-200715:34Not applicable
Momaspmsg.dll1.2.1.067,64028-Sep-200715:33Not applicable
Momaspscripting.dll1.2.1.0335,41628-Sep-200715:34Not applicable
Momnetinterceptor.dll6.0.5000.3247,16028-Sep-200715:33Not applicable
System Center Operations Manager 2007, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Eventcommon.dll6.0.5000.0126,52028-Sep-200715:33Not applicable
Healthservice.dll6.0.5000.322,555,44828-Sep-200715:34Not applicable
Healthserviceperformance.dll6.0.5000.045,11228-Sep-200715:33Not applicable
Healthserviceruntime.dll6.0.5000.0327,22428-Sep-200715:34Not applicable
Microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.322,166,78428-Sep-200704:58Not applicable
Microsoft.enterprisemanagement.ui.administration.dll6.0.5000.322,019,32828-Sep-200705:08Not applicable
Microsoft.enterprisemanagement.ui.authoring.dll6.0.5000.325,734,40028-Sep-200705:08Not applicable
Microsoft.mom.modules.datatypes.dll6.0.5000.3245,05628-Sep-200705:03Not applicable
Microsoft.mom.sdk.servicedatalayer.dll6.0.5000.32663,55228-Sep-200704:57Not applicable
Microsoft.mom.ui.common.dll6.0.5000.321,622,01628-Sep-200705:07Not applicable
Microsoft.mom.ui.components.dll6.0.5000.323,395,58428-Sep-200705:27Not applicable
Microsoft.mom.ui.console.exe6.0.5000.322,871,29628-Sep-200705:27Not applicable
Momagentmanagement.dll6.0.5000.32249,40028-Sep-200715:34Not applicable
Momconnector.dll6.0.5000.0665,14428-Sep-200715:34Not applicable
Momconnectorperformance.dll6.0.5000.039,48028-Sep-200715:34Not applicable
Mommodulemsgs.dll6.0.5000.32238,64828-Sep-200715:33Not applicable
Mommodules.dll6.0.5000.323,274,80828-Sep-200715:34Not applicable
Mommodules2.dll6.0.5000.32328,76028-Sep-200715:34Not applicable
Momnetworkmodules.dll6.0.5000.32995,89628-Sep-200715:34Not applicable
Momperfsnapshothelper.exe6.0.5000.3257,91228-Sep-200715:34Not applicable
Momperfsnapshothelperproxy.dll6.0.5000.3221,56028-Sep-200715:34Not applicable
Momscriptapi.dll6.0.5000.32721,97628-Sep-200715:34Not applicable
Monitoringhost.exe6.0.5000.036,92028-Sep-200715:34Not applicable
Monitoringhostproxy.dll6.0.5000.023,60828-Sep-200715:34Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft System Center Operations Manager 2007
Keywords: 
kbautohotfix kbhotfixserver kbexpertiseadvanced kbqfe kbfix KB941943
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