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Article ID: 942101 - Last Review: April 27, 2009 - Revision: 2.0

SYMPTOMS

When you try to apply any of the 2007 Microsoft Office service packs on a computer that is running Windows XP Service Pack 2 (SP2), you receive an error message that resembles the following error message:
Report 2007 Microsoft Office service packs Installation Failure

An error report containing information about the updates that failed installation has been generated.

We apologize for the update installation failure.

Please tell Microsoft about this problem.
Using the information in the report we can investigate and potentially fix the problem you experienced. We will treat this report as confidential and anonymous.

What does this error report contain?
Note To view the details of the error report, click the link in the following text:
What does this error report contain?
The error report details contain the following information:
Error details 2007

Microsoft Office Suite Service Pack 1 (SP1) failed to install.

Error signature

EventType: instmsp P1: {90120000-0015-0409-0000-0000000ff1ce} P2: 12.0.4518.1014 P3: opatchinstall.applypatch P4: 1636 P6: x P5: {60b8b37f-548b-498d-b5b9-438f72fa3ca2} P7: 3.0.3790.2180
When you close the error report details, you receive the following error message:
2007 Microsoft Office Suite Service Pack 1 (SP1)

The installation of this package failed.
Note The service pack name in the error message varies depending on the actual 2007 Office service pack that you try to apply.

CAUSE

This problem may occur if Microsoft Windows Installer 3.1 is not installed.

RESOLUTION

To resolve this problem, install Windows Installer 3.1, and then install the service pack. To download and install Windows Installer 3.1, visit the following Microsoft Download Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c (http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c)

MORE INFORMATION

To determine the cause of the problem, review the contents of the installation log file. By default, this file is not created. To create the installation log file, follow these steps:
  1. Click Start, click Run, type the path and the file name of the service pack followed by /log, and then click OK.

    For example, type the following:
    path\file name /log:%temp%\Office2007SP1SetupLog.txt
    Notes
    • The path placeholder is the full path of the service pack file. The file name placeholder is the name of the service pack file.
    • Several text files are saved to the Temp folder. For 2007 Microsoft Office service packs, the relevant log file is saved as MAINWWsp1.log.
  2. Use a text editor to open the log file. For example, open the log file in Notepad.

    The log file will contain text that resembles the following:
    MSI (s) (78:B0) [17:10:36:423]: Attempting to delete file C:\WINDOWS\Installer\7b026.msp MSI (s) (78:B0) [17:10:36:443]: MainEngineThread is returning 1636 This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package. C:\DOCUME~1\user name\LOCALS~1\Temp\file name.tmp\msp file name
For more information about how to use the command-line switches for the Microsoft Self-Extractor packages, click the following article number to view the article in the Microsoft Knowledge Base:
912203  (http://support.microsoft.com/kb/912203/ ) Description of the command-line switches that are supported by a software installation package, an update package, or a hotfix package that was created by using Microsoft Self-Extractor

APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office Groove 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
  • 2007 Microsoft Office Suite Service Pack 1
  • Microsoft Office Proofing Tools 2007 Service Pack 1
  • Microsoft Office Excel Viewer 2007 Service Pack 1
  • Microsoft Office PowerPoint Viewer 2007 Service Pack 1
  • Microsoft Office Visio Viewer 2007 Service Pack 1
  • 2007 Microsoft Office system Runtime Components Service Pack 1
  • Office 2003 Web Components Service Pack 1 for the 2007 Microsoft Office System
  • 2007 Microsoft Office Suite Service Pack 2
Keywords: 
kberrmsg kbupdateissue kbexpertisebeginner kbtshoot kbpubtypekc kbprb KB942101
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