When you try to apply any of the 2007 Microsoft Office service
packs on a computer that is running Windows XP Service
Pack 2 (SP2), you receive an error message that resembles the following error
Report 2007 Microsoft Office service
packs Installation Failure
An error report containing information about the updates that failed installation has been generated.
We apologize for the update installation
Please tell Microsoft about this problem.
Using the information in the report we can investigate and
potentially fix the problem you experienced. We will treat this report as
confidential and anonymous.
What does this error report
To view the details of the error report, click the link in the
What does this error report contain?
The error report details contain the following information:
close the error report details, you receive the following error message:
2007 Microsoft Office Suite Service Pack 1
The installation of this package failed.
The service pack name in the error message varies depending on
the actual 2007 Office service pack that you try to apply.
This problem may occur if Microsoft Windows Installer 3.1 is
To resolve this problem, install Windows Installer 3.1, and
then install the service pack. To download and install Windows Installer 3.1,
visit the following Microsoft Download Web site:
To determine the cause of the problem, review the contents
of the installation log file. By default, this file is not created. To create
the installation log file, follow these steps:
- Click Start, click Run,
type the path and the file name of the service pack followed by
/log, and then click OK.
example, type the following:
path\file name /log:%temp%\Office2007SP1SetupLog.txt
- The path placeholder is the
full path of the service pack file. The file name
placeholder is the name of the service pack file.
- Several text files are saved to the Temp folder. For
2007 Microsoft Office service
packs, the relevant log file is saved as
- Use a text editor to open the log file. For example, open
the log file in Notepad.
The log file will contain text that resembles
For more information
about how to use the command-line switches for the Microsoft Self-Extractor
packages, click the following article number to view the article in the
Microsoft Knowledge Base:
Description of the command-line switches that are supported by a software installation package, an update package, or a hotfix package that was created by using Microsoft Self-Extractor