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Article ID: 942367 - Last Review: October 8, 2011 - Revision: 4.0

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SYMPTOMS

On a Windows XP Service Pack 2 (SP2)-based computer, Internet Explorer 6 may stop responding when you try to visit a Web site.

This issue may occur after you install certain cumulative security updates for Internet Explorer. These security updates include the following:
  • Security update 928090 (security bulletin MS07-016)
  • Security update 931768 (security bulletin MS07-027)
  • Security update 933566 (security bulletin MS07-033)
  • Security update 942615 (security bulletin MS07-069)

RESOLUTION

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:
http://update.microsoft.com (http://update.microsoft.com)
For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx (http://www.microsoft.com/technet/security/current.aspx)
Note This fix was first included in security update 947864 (MS08-024). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
947864  (http://support.microsoft.com/kb/947864/ ) MS08-024: Cumulative Security Update for Internet Explorer


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP SP2 installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

After you apply this hotfix, you must create and enable the Iexplore.exe registry entry. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\
  3. On the Edit menu, point to New, and then click Key.
  4. Type FEATURE_PROTECT_DECOMPRESSION_FILTER_FROM_ABORT_KB942367, and then press ENTER.
  5. Right-click FEATURE_PROTECT_DECOMPRESSION_FILTER_FROM_ABORT_KB942367, point to New, and then click DWORD Value.
  6. Type an asterisk symbol (*), and then press ENTER.

    Note The asterisk symbol (*) represents any process name that uses Urlmon.dll. If you want to make this change for an individual application that uses Urlmon.dll, you can use the name of that application instead of the asterisk symbol (*). For example, you can use Appname.exe.
  7. Right-click the asterisk symbol (*), and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. Exit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Urlmon.dll6.0.2900.3213617,98412-Sep-200716:23x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Internet Explorer 6.0
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbHotfixServer kbqfe kbexpertisebeginner KB942367
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