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Article ID: 943144 - Last Review: October 30, 2013 - Revision: 25.0

To continue receiving security updates for Windows, make sure you're running Windows XP with Service Pack 3 (SP3). For more information, refer to this Microsoft webpage: Support is ending for some versions of Windows (http://windows.microsoft.com/en-us/windows/help/end-support-windows-xp-sp2-windows-vista-without-service-packs)

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Symptoms

When you try to install updates by using Windows Update or Microsoft Update, you receive the following error message:

0x80080008


Cause

This issue occurs because the Wups2.dll file that is included in the latest version of Windows Update is installed incorrectly.

Resolution

To resolve this problem, use one of the following methods.

Method 1: Download and install the Windows Update Agent

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You are currently using a 32-bit operating system
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You are currently using a 64-bit operation system
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The following files are available for download from the Microsoft Download Center:

For an x86-based computer
For an x64-based computer
For an Itanium-based computer

For more information about how to download the latest version of Windows Update Agent, click the following article number to view the article in the Microsoft Knowledge Base:
949104 How to obtain the latest version of the Windows Update Agent to help manage updates on a computer
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Method 2: Register the Wups2.dll file

To have us register the Wups2.dll file in Windows for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
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Fix this problem (http://go.microsoft.com/?linkid=9760028)
Microsoft Fix it 50597
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Notes
  • This wizard may be only in English. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or to a CD. Then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

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To register the Wups2.dll file in Windows, follow these steps:
  1. Stop the Automatic Updates service. To do this, follow these steps:
    1. Open the Command Prompt window. To do this, click Start, click Run, type cmd, and then click OK.
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    2. At the command prompt, type the following command, and then press ENTER:
      net stop wuauserv
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  2. Register the Wups2.dll file. To do this, follow these steps:
    1. At the command prompt, type the following command, and then press ENTER:
      regsvr32 %windir%\system32\wups2.dll

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      Note For a computer that is running Windows XP Professional x64 Edition, type the following command, and then press ENTER:
      regsvr32 %windir%\syswow64\wups2.dll
    2. Click OK if you receive a verification message.
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  3. Start the Automatic Updates service. To do this, type the following command at the command prompt, and then press ENTER:
    net start wuauserv
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  4. Exit the Command Prompt window. To do this, type exit at the command prompt, and then press ENTER.
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Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email message (mailto:fixit4me@microsoft.com?Subject=KB) .

More information

Other Microsoft Knowledge Base articles that may help you resolve your Windows Update problem:
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For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
958051  (http://support.microsoft.com/kb/958051/ ) You may receive a "0x8007F0F4" error code when you try to install updates from the Windows Update website or from the Microsoft Update website
836941   (http://support.microsoft.com/kb/836941/ ) You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates
946414  (http://support.microsoft.com/kb/946414/ ) Error when you download updates using Windows Update or Microsoft Update: 8000FFFF
910336   (http://support.microsoft.com/kb/910336/ ) You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services
900936  (http://support.microsoft.com/kb/900936/ ) Error code 0x8024402C when you try to install updates on Windows Update or Microsoft Update websites
958049  (http://support.microsoft.com/kb/958049/ ) Error code when you use the Windows Update or Microsoft Update website to install updates: "0x8007066A"
919749  (http://support.microsoft.com/kb/919749/ ) Error code 0x80245003 when you try to install updates from the Windows Update website or the Microsoft Update website
958052   (http://support.microsoft.com/kb/958052/ ) You receive error code 0x80070643 or error code 0x643 when you use the Windows Update or Microsoft Update websites to install updates
910337  (http://support.microsoft.com/kb/910337/ ) You may receive an error message that contains the "0x8DDD0018" code or the "0x80246008" code when you try to download updates from the Microsoft Windows Update website or from the Microsoft Update website
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For more information about how to troubleshoot Windows Update issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
910339  (http://support.microsoft.com/kb/910339/ ) How to troubleshoot Windows Update or Microsoft Update when you are repeatedly offered an update
906602  (http://support.microsoft.com/kb/906602/ ) How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues
306525  (http://support.microsoft.com/kb/306525/ ) How to configure and use Automatic Updates in Windows XP
950718  (http://support.microsoft.com/kb/950718/ ) How to troubleshoot an unsuccessful installation of Windows XP Service Pack 3

If this article cannot resolve your problem, click the following links to find more options:

Applies to
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Home Edition, when used with:
    • Microsoft Windows XP Service Pack 2
    • Microsoft Windows XP Service Pack 3
  • Microsoft Windows XP Media Center Edition 2004
  • Microsoft Windows XP Media Center Edition 2005
  • Microsoft Windows XP Tablet PC Edition
Keywords: 
kbenv kbexpertisebeginner kbtshoot kbprb kbcip kbfixme kbmsifixme KB943144
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