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Article ID: 943378 - Last Review: October 8, 2011 - Revision: 2.0

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SYMPTOMS

Considering the following scenario:
  • On a Windows XP-based client computer, you connect the computer to the Routing and Remote Access Services server through a virtual private network (VPN) connection.
  • You use a Dynamic Host Configuration Protocol (DHCP) server to provide classful static routes for the VPN client computer by configuring the 249 DHCP scope option.
  • You have configured more than 32 routes together with the corresponding 24-bit subnet masks.
In this scenario, the VPN connection is established successfully. However, only 32 routes are added into the routing table on the Windows XP-based VPN client computer. Therefore, you cannot access some network resources.

Notes
  • This problem does not occur on Windows Server 2003-based client computers.
  • This problem does not occur when the subnet masks are set to 8-bit or to 16-bit.

CAUSE

This problem occurs because of a limitation of the buffer that the remote access component (Rasppp.dll) in Windows XP maintains. When the DHCP client service (Dhcpcsvc.dll) passes static routes to the remote access component, the remote access component cannot accommodate more than 32 static routes in the buffer. Therefore, the remote access component truncates the rest of the static routes if the DHCP client service passes more than 32 static routes.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Windows XP Service Pack 2 installed on the computer.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rasppp.dll5.1.2600.3247206,33605-Nov-200707:20x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
232703  (http://support.microsoft.com/kb/232703/ ) How to use DHCP to provide Routing and Remote Access clients with additional DHCP options
For more information about DHCP options, click the following article number to view the article in the Microsoft Knowledge Base:
121005  (http://support.microsoft.com/kb/121005/ ) DHCP options supported by clients
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB943378
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