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Article ID: 943589 - Last Review: March 15, 2012 - Revision: 3.0

SYMPTOMS

You try to install an update for 2007 Office programs or for Windows SharePoint Services 3.0 on a computer that has insufficient free disk space on the Windows system drive. In this scenario, the upgrade fails, and you receive the following error message:
The installation of this package failed.
 For example, this problem occurs when you install the 2007 Microsoft Office suites SP1, the 2007 Microsoft Office suites SP2, or the 2007 Microsoft Office suites SP3 on the Windows system drive, and the Windows System drive has less than 500 megabytes (MB) of free disk space.

CAUSE

When you install an update, the package extracts the files to the %SystemDrive%\Temp folder. For example, for the 2007 Microsoft Office suite service pack, the extracted files use about 300 MB of disk space. Additionally, Windows Installer caches two copies of the extracted files on the Windows system drive during the installation. Therefore, if you download the package to the Windows system drive, the Windows system drive requires more free space to run the package.

Microsoft Self-Extractor packages only verify that the Windows system drive has sufficient free disk space for the extracted files. Microsoft Self-Extractor packages do not verify the other disk space requirements for the installation.

RESOLUTION

To resolve this problem, make sure that you have sufficient free disk space on the Windows system drive before you run the update. The actual amount of free disk space depends on the size of update that the package installs. Typically, the free disk space that is required to run a Microsoft Self-Extractor package is five or six times the size of the package.

We recommend that you move the package to another drive. Then, run the package to start the installation.

To install an update, the Windows system drive must have at least 1.1 gigabytes (GB) of free disk space on a Windows XP-based computer. On a Windows Vista-based computer, the Windows system drive must have at least 1.75 GB of free disk space. For the best performance when you install an update , we recommend that the Windows system drive have at least 3 GB of free disk space.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about the command-line switches of a Microsoft Self-Extractor package, click the following article number to view the article in the Microsoft Knowledge Base:
912203  (http://support.microsoft.com/kb/912203/ ) Description of the command-line switches that are supported by a software installation package, an update package, or a hotfix package that was created by using Microsoft Self-Extractor

APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • 2007 Microsoft Office Suite Service Pack 3
Keywords: 
kbexpertiseinter kbexpertisebeginner kbtshoot kbprb KB943589
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