DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 943599 - Last Review: October 8, 2011 - Revision: 3.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

SYMPTOMS

Consider the following scenario. You connect a universal serial bus (USB) speaker to a Windows Vista-based computer. The audio sounds clear. Then, you connect another USB device to the computer. For example, this USB device may be a USB mouse, a USB keyboard, or a USB game controller. In this scenario, the audio from the USB speaker is now distorted. This problem occurs when the computer uses an Open Host Controller Interface (OHCI) controller.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

Hotfix information

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable2,73322-Oct-200716:02Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6000.20705_none_c9a0c68d2a64e0fb.manifestNot Applicable2,35622-Oct-200716:02Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20705_none_bc6abf0a1f802ee2.manifestNot Applicable5,87022-Oct-200716:02Not Applicable
Usbccgp.sys6.0.6000.2070573,21621-Oct-200706:45x86
Usbhub.sys6.0.6000.20705194,04821-Oct-200706:45x86
Hccoin.dll6.0.6000.207058,70421-Oct-200708:25x86
Hcrstco.dll6.0.6000.207058,70421-Oct-200708:25x86
Usbd.sys6.0.6000.207055,88821-Oct-200706:45Not Applicable
Usbehci.sys6.0.6000.2070538,40021-Oct-200706:45x86
Usbhub.sys6.0.6000.20705194,04821-Oct-200706:45x86
Usbohci.sys6.0.6000.2070519,45621-Oct-200706:45x86
Usbport.sys6.0.6000.20705224,76821-Oct-200706:45x86
Usbuhci.sys6.0.6000.2070523,55221-Oct-200706:45x86
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20705_none_25bf6210e2c25231.manifestNot Applicable2,35822-Oct-200716:06Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20705_none_18895a8dd7dda018.manifestNot Applicable5,87222-Oct-200716:06Not Applicable
Update.mumNot Applicable2,74922-Oct-200716:02Not Applicable
Usbccgp.sys6.0.6000.2070595,74421-Oct-200707:07x64
Usbhub.sys6.0.6000.20705269,31221-Oct-200707:07x64
Hccoin.dll6.0.6000.2070510,75221-Oct-200709:21x64
Hcrstco.dll6.0.6000.2070510,24021-Oct-200709:21x64
Usbd.sys6.0.6000.207057,55221-Oct-200707:07x64
Usbehci.sys6.0.6000.2070548,12821-Oct-200707:07x64
Usbhub.sys6.0.6000.20705269,31221-Oct-200707:07x64
Usbohci.sys6.0.6000.2070524,06421-Oct-200707:07x64
Usbport.sys6.0.6000.20705258,04821-Oct-200707:07x64
Usbuhci.sys6.0.6000.2070529,18421-Oct-200707:07x64

WORKAROUND

To work around this problem, remove the additional USB device, and then restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, visit the following USB Implementers Forum Web site:
http://www.usb.org/home (http://www.usb.org/home)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbqfe kbhotfixserver KB943599
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support