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Article ID: 943706 - Last Review: October 8, 2011 - Revision: 2.0

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SYMPTOMS

You experience the following problems that are related to the OpsMgr SDK Service in Microsoft System Center Operations Manager 2007.

Problem 1

The MonitoringHost.exe process on the Systems Center Operations Manager 2007 root management server may consume more than 2 gigabytes (GB) of memory. You can see this symptom in Task Manager.

Problem 2

A management pack in Systems Center Operations Manager 2007 converts OpsMgr SDK Service events to alerts. However, when you re-import the management pack, the events that have already been processed are processed again.

CAUSE

Problem 1 occurs because the OpsMgr SDK Service data source module does not limit the number of data items that are processed at a time. The data source module tries to read all pending data items from the database and to process the data items in a batch. The MonitoringHost.exe process may stop unexpectedly in response to an unhandled exception if too many data items have to be processed.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix installation instructions

Apply this hotfix to every server that hosts the following server role:
  • Operations Manager 2007 management server
To do this, copy the SystemCenterOperationsManager2007-RTM-KB943706-X86-X64-ENU.MSI file from the hotfix package to a local folder or to a shared folder. Then, run this file.

Note You can run this file in Windows Explorer or at a command prompt. The hotfix installation process restarts the OpsMgr Health service.

The agent computers are updated automatically. However, you must approve the update in the "Pending Management" folder. To do this, follow these steps:
  1. On the computer that is running the Management Server role, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
  2. Select the Administration view, expand Administration, expand Device Management, and then click Pending Management.
  3. In the "Pending Management" folder, review and approve the agent computers to apply this hotfix.
Note If you install Operations Manager 2007 Agent on any computer after you apply this hotfix, make sure that you approve the installation in the "Pending Management" folder.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.enterprisemanagement.operationsmanager.common.dll6.0.5000.39405,50424-Oct-200709:34x86
Microsoft.mom.dataaccesslayer.dll6.0.5000.392,232,32024-Oct-200709:34x86
Microsoft.mom.sdkmodules.dll6.0.5000.39118,78424-Oct-200709:34x86
System Center Operations Manager 2007, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.enterprisemanagement.operationsmanager.common.dll6.0.5000.39405,50424-Oct-200709:34x86
Microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.312,166,78424-Oct-200709:34x86
Microsoft.mom.dataaccesslayer.dll6.0.5000.392,232,32024-Oct-200709:34x86
Microsoft.mom.sdkmodules.dll6.0.5000.39118,78424-Oct-200709:34x86
Momperfsnapshothelper.exe6.0.5000.047,10424-Oct-200709:35x64
Momperfsnapshothelperproxy.dll6.0.5000.011,77624-Oct-200709:35x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft System Center Operations Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbHotfixServer kbqfe KB943706
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