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Article ID: 944602 - Last Review: September 12, 2013 - Revision: 7.0

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

Symptoms

The Microsoft Office Live Meeting add-in buttons do not display in Outlook 2007. Or, you might see the following error message in Outlook 2007 when you use Live Meeting 2005 add-ins or the Live Meeting 2007 console:
An error occurred while sending the e-mail invitation. Please check your email setting then send the invitation again

Resolution

To resolve this problem, modify the registry by using the following methods.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.


Note Follow these methods in order. Check whether the problem is resolved after each method.

Method 1: Delete the lmxp32.dll file

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You can delete the lmxp32.dll file. This removes all add-ins in Outlook 2007. To do this, follow these steps:
  1. In Outlook 2007, on the Tools menu, click Trust Center.
  2. In the navigation pane, click Add-ins.

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    The screen shot for this step
  3. In the Manage box, click the add-in that you want to remove, and then click Go.
  4. Click the add-in that you want to remove, note the location where the add-in is installed, and then click Remove.

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    The screen shot for this step
  5. Click Start, click Computer, and then open the C:\Windows\System32 folder.
  6. In the details pane, right-click Lmxp32.dll, and then click Delete.
  7. Reinstall the add-ins. To do this, follow these steps:
    1. In Outlook 2007, on the Tools menu, click Trust Center.
    2. In the navigation pane, click Add-ins.
    3. In the Manage box, click the add-in that you want to add, and then click Go.
    4. Click Add, locate the add-in that you noted in step 4, and then click OK.
    5. Click to select the check box for the add-in that you added, and then click OK
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Method 2: Delete manifest files

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You can delete the manifest files. This removes all add-ins in Outlook 2007. To do this, follow these steps:
  1. Follow steps 1 through 4 from Method 1.
  2. Click Start, click Computer, and then open the C:\Program Files\Common Files\Microsoft Shared\Live Meeting Shared folder.
  3. Delete all files that have .manifest at the end of the file name.
  4. Reinstall the add-ins. To do this, follow these steps:
    1. In Outlook 2007, on the Tools menu, click Trust Center.
    2. In the navigation pane, click Add-ins.
    3. In the Manage box, click the add-in that you want to add, and then click Go.
    4. Click Add, locate the add-in that you noted in step 4, and then click OK.
    5. Click to select the check box for the add-in that you added, and then click OK.
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Method 3: Make changes in the registry

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To have us perform Method 3 for you, go to the "Fix it for me" section. If you prefer to perform Method 3 yourself, go to the "Let me fix it myself" section.

Fix it for me


To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
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Fix this problem (http://go.microsoft.com/?linkid=9790366)
Microsoft Fix it 50791
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Notes
  • This wizard may be in English only, but the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

Note This section is intended for advanced computer users. For help with advanced troubleshooting, ask your system administrator or contact Microsoft Support at: http://support.microsoft.com/contactus/ (http://support.microsoft.com/contactus/)

To change the registry values correctly, you must have a security identifier (SID). To do this, follow these steps:
  1. Click Start, type cmd, and then press ENTER.
  2. At the command prompt, copy and paste the following command, and then press ENTER:

    wmic useraccount where name='%username%' get sid
  3. Note your SID ID.
  4. In Notepad, copy and paste the following information:
    Windows Registry Editor Version 5.00
       
      [HKEY_USERS\YourSID\Software\Microsoft\Live Meeting\Addins\CmdBar]
       
      [HKEY_USERS\YourSID\Software\Microsoft\Live Meeting\Addins\CmdBar\Outlook]
       
      [HKEY_USERS\YourSID\Software\Microsoft\Live Meeting\Addins\CmdBar\Outlook\Main]
      "Position"=dword:00000001
      "Index"=dword:00000004
      "Top"=dword:00000034
      "Left"=dword:00000000
      "Width"=dword:00000167
      "Height"=dword:0000001a
      "Visible"=dword:ffffffff
  5. Save the file as a .reg file.
  6. In My Computer, locate the folder where you saved the registry file.
  7. Double-click the .reg file, and then click Yes to make all the necessary changes to the registry.
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Did this fix the problem?

  • Check whether the problem is fixed. If the problem still occurs, you can contact support (http://support.microsoft.com/contactus) .
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) .

Applies to
  • Microsoft Office Live Meeting 2007
  • Microsoft Office Live Meeting 2005
Keywords: 
kbexpertisebeginner kbregistry kbtshoot kbprb kbwinliveportal vkbportal107 vkbportal230 kbfixme kbmsifixme vkbportal238 kbsmbportal KB944602
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