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Article ID: 944781 - Last Review: December 5, 2007 - Revision: 1.1

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SYMPTOMS

Consider the following scenario:
  • You are running a Windows XP Service Pack 2 (SP2)-based computer.
  • You use a drag-and-drop operation to move or to copy an e-mail message from Microsoft Office Outlook to a new location.
  • The path length of the new location is about 256 characters.
In this scenario, the e-mail message cannot be moved or copied to the new location. The operation fails without any notification.

Note When this operation fails in earlier operating systems, such as in Windows XP SP1, you receive an error message that resembles the following:
Error Copying File or Folder
The filename or extension is too long

RESOLUTION

A hotfix is available to resolve this problem. After you apply this hotfix, you receive an error message when the drag-and-drop operation fails.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP SP2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Shell32.dll6.0.2900.32608,460,28826-Nov-200717:07x86SP2
Xpsp3res.dll5.1.2600.3257350,72020-Nov-200712:16x86SP2

WORKAROUND

To work around this problem, use the Save As option to save the e-mail message from Outlook. Then, if the operation fails because of the path length of the target location, you receive an error message.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows XP Service Pack 2, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe kbhotfixserver KB944781
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