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Article ID: 944882 - Last Review: December 14, 2007 - Revision: 1.1

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SYMPTOMS

When you use an application to transfer media from a computer that is running Windows Vista or Windows XP to a portable device, the memory for the application increases for each file that you transfer. The memory increase may cause the application to stop responding (hang) or to crash. This problem occurs when you transfer audio, video, or pictures.

CAUSE

This problem occurs because a memory leak occurs in a component that is used to transfer media to the portable device.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, obtain the hotfix from the Microsoft Download Center.

Download information

The following files are available for download from the Microsoft Download Center:
Windows Vista, 32-bit versions (all languages)
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Download
Download the Windows6.0-KB944882-x86.msu package now. (http://download.microsoft.com/download/7/E/6/7E642FD6-E3CD-43F6-90A2-F001EA26C43D/Windows6.0-KB944882-x86.msu)
Windows Vista, 64-bit versions (all languages)
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Download
Download the Windows6.0-KB944882-x64.msu package now. (http://download.microsoft.com/download/7/E/6/7E642FD6-E3CD-43F6-90A2-F001EA26C43D/Windows6.0-KB944882-x64.msu)
Windows XP, x86-based versions
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Download
Download the WindowsMedia11-KB944882-x86-INTL.exe package now. (http://download.microsoft.com/download/8/1/0/81077dd1-8cb4-4093-9e09-bdc7c6278677/windowsmedia11-kb944882-x86-intl.exe)
Windows XP, x64-based versions
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Download
Download the WindowsMedia11-KB944882-x64-INTL.exe package now. (http://download.microsoft.com/download/8/1/0/81077dd1-8cb4-4093-9e09-bdc7c6278677/windowsmedia11-kb944882-x64-intl.exe)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Portabledevicewmdrm.dll6.0.6000.20723196,09617-Nov-200704:12x86
Portabledevicewmdrm.dll6.0.6000.20723218,62417-Nov-200705:06x64
Portabledevicewmdrm.mofNot Applicable3,09207-Jan-200706:06Not Applicable
Windows XP
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File nameFile versionFile sizeDateTimePlatform
Portabledevicewmdrm.dll5.2.5721.5241199,16816-Nov-200723:54x86
Portabledevicewmdrm.dll5.2.5721.5241219,64816-Nov-200723:45x64

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbvistasp1fix kbfix KB944882
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