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Article ID: 945122 - Last Review: October 8, 2011 - Revision: 2.0

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SYMPTOMS

On a Windows Vista-based computer, you configure the following Group Policy setting:
Delete user profiles older than a specified number of days on system restart
Therefore, you expect the user profiles that have not been used within the number of days that you specify to be automatically deleted when Windows Vista restarts. However, you notice that some user profiles that have been used within that period are unexpectedly deleted some days later.

CAUSE

This problem occurs because of an error in the User Profile Service. The Group Policy setting uses the time at which the profile was created instead of the time at which the profile was last used as the basis for determining when to delete the profile. Therefore, even if the user profile is still being used, it is deleted after the specified number of days have elapsed since the time at which you created the profile.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008

For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -
http://technet.microsoft.com/en-us/library/dd335033.aspx (http://technet.microsoft.com/en-us/library/dd335033.aspx)
Note: Currently, the list of hotfixes and security updates is available only in English.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable2,00215-Nov-200714:42Not Applicable
X86_5523007c766e4ee71e58799add06df75_31bf3856ad364e35_6.0.6000.20721_none_c096facf4246e612.manifestNot Applicable69515-Nov-200714:42Not Applicable
X86_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6000.20721_none_fa4016044eb36bbb.manifestNot Applicable40,82715-Nov-200714:42Not Applicable
Profprov.dll6.0.6000.2072129,18415-Nov-200704:18x86
Profsvc.dll6.0.6000.20721152,57615-Nov-200704:18x86
Userprofilewmiprovider.mofNot Applicable10,70214-Nov-200723:36Not Applicable
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_95a46fa67e25ee92b3d22d69ccbb8f53_31bf3856ad364e35_6.0.6000.20721_none_23c5cbbf6edaacb3.manifestNot Applicable69915-Nov-200714:42Not Applicable
Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6000.20721_none_565eb1880710dcf1.manifestNot Applicable41,12515-Nov-200714:45Not Applicable
Update.mumNot Applicable2,01415-Nov-200714:42Not Applicable
Profprov.dll6.0.6000.2072133,28015-Nov-200705:09x64
Profsvc.dll6.0.6000.20721178,68815-Nov-200705:09x64
Userprofilewmiprovider.mofNot Applicable10,70214-Nov-200723:34Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
940017  (http://support.microsoft.com/kb/940017/ ) User profiles may be deleted after you restart a computer that is running Windows Vista or Windows Server 2008
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbexpertiseadvanced kbfix kbqfe kbHotfixServer KB945122
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