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Article ID: 946627 - Last Review: June 21, 2014 - Revision: 8.0

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Symptoms

On a computer that is running Windows XP Service Pack 2 (SP2), Microsoft Internet Explorer 6 stops responding when you try to a visit a Web site. This problem occurs after you install security update 942615 (MS07-069).

Additionally, you may receive an error message that resembles the following:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Internet Explorer. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
The error report contains the following error-signature information.
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Application NameApplication VersionModule NameModule VersionOffset
iexplore.exe6.0.2900.2180urlmon.dll6.0.2900.32310003b5ce

Workaround

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:
http://update.microsoft.com (http://update.microsoft.com)
For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx (http://www.microsoft.com/technet/security/current.aspx)
Note This fix was first included in security update 947864 (MS08-024). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
947864  (http://support.microsoft.com/kb/947864/ ) MS08-024: Cumulative Security Update for Internet Explorer

The following file is available for download from the Microsoft Download Center:

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Download
Download the 946627 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=CC096493-367D-4D28-80AB-2A70139AE839)

Release Date: December 20, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

When this problem occurs, the following errors are written to the Application log by Windows Error Reporting:
Date: Date
Time: Time
Type: Error
User: N/A
Computer: Computer name
Source: Application Error
Category: None
Event ID: 1000
Description: Faulting application Iexplore.exe, version 6.00.2900.2180, faulting module Urlmon.dll, version 6.0.2900.3231, fault address 0x0003b5ce.
Date: Date
Time: Time
Type: Error
User: N/A
Computer: Computer name
Source: Application Error
Category: None
Event ID: 1001
Description: Fault bucket 564261486
Update 946627 performs one of the following actions:
  • If hotfix 942367 is installed, hotfix 942367 is enabled by adding a DWORD value named * that has a value of 1 to the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_PROTECT_DECOMPRESSION_FILTER_FROM_ABORT_KB942367
  • If update 942615 (MS07-069) is installed, the problem is resolved by adding a DWORD value named * that has a value of 1 to the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_PROTECT_DECOMPRESSION_FILTER_FROM_ABORT_KB942367
If other Internet Explorer hotfixes have been previously installed, this registry value enables hotfix 942367. If no Internet Explorer hotfixes are installed on the system, the addition of this registry value causes no functional changes.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
942367  (http://support.microsoft.com/kb/942367/ ) On a Windows XP Service Pack 2-based computer that has certain cumulative security updates for Internet Explorer installed, Internet Explorer 6 may stop responding when you try to visit a Web site
For more information about security bulletin MS07-069, click the following article number to view the article in the Microsoft Knowledge Base:
942615  (http://support.microsoft.com/kb/942615/ ) MS07-069: Cumulative security update for Internet Explorer

Similar problems and solutions

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 Guided Help
to troubleshoot similar problems.

Self-help steps for beginning to intermediate computer users are available to troubleshoot similar problems at the following Microsoft Web site:
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Link
Internet Explorer stops responding, stops working, or restarts (http://support.microsoft.com/gp/pc_ie_intro)

Note This Guided Help content may not be available in all languages.

Applies to
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
Keywords: 
kbbug kbfix atdownload kbqfe kbprb kbnofix kbregistry kbexpertiseinter KB946627
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