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Article ID: 947184 - Last Review: September 29, 2011 - Revision: 3.0

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SYMPTOMS

On a computer that is running Microsoft Antigen 9.0 for Exchange or Microsoft Antigen 9.0 for SMTP Gateways, you experience the following symptoms:
  • The Kaspersky scan engine definition files are no longer updated to the latest version.
  • The following events are logged in the Application log:

    Event ID 6012
    Event Type: Error
    Event Source: GetEngineFiles
    Event Category: Engine Error
    Event ID: 6012
    Date: date
    Time: time
    User: N/A
    Computer: ComputerName
    Description: Microsoft Forefront Server Security encountered an error while performing a scan engine update.
    Scan Engine: Kaspersky5
    Error Code: 0x80070102
    Description: Unable to acquire the scan engine update mutex within the designated timeout period.
    Event ID 9874
    Event Type: Warning
    Event Source: MSExchangeIS
    Event Category: Virus Scanning
    Event ID: 9874
    Date: date
    Time: time
    User: N/A
    Computer: ComputerName
    Description: Unexpected error 0x8004010f occurred in"EcProcessVirusScanQueueItem" during virus scanning. Mailbox Database: /o= OrganizationName /ou= AdministrativeGroupName /cn=Configuration/cn=Servers/cn= ComputerName /cn=Microsoft Private MDB Folder ID: 1d5-B32D0E Message ID: 189-3783940435
  • The following error information is logged in the ProgramLog.txt file:
    <date and time>(11340-15956),"INFORMATION: Forefront Server Security IS scanning subsystem has been taken offline." 
    <date and time>(11340-15956),"ERROR: The call to g_ppRealtimeProxies[-2147023170]->DisableScanEngine(dwEngine) from DisableScanEngines function failed and returned: fecdc9" 
    <date and time>(10872-15488),"ERROR: (0x800706be) The remote procedure call failed. Scan engine could not be updated. An error occurred while disabling scan jobs. hr = 0x800706BE." 
    <date and time>(10872-15488),"INFORMATION: The Kaspersky5 scan engine has been rolled back." 
    <date and time>(10872-15488),"INFORMATION: Sending Signature Update Failed Alert" 
    <date and time>( 6288-12416),"INFORMATION: Initializing virus scanning" 
    <date and time>(11340-15956),"INFORMATION: Forefront Server Security Monitor detected Information Store process started." 
    <date and time>(14080-16532),"INFORMATION: Attempting to download the Kaspersky5 scan engine package from http://<URL>." 
    <date and time>(14080-16532),"INFORMATION: The proxy settings will be used for this connection." 
    <date and time>(14080-16532),"INFORMATION: The Kaspersky5 scan engine has been downloaded" 
    <date and time>(14080-16532),"INFORMATION: The Kaspersky5 scan engine has been staged." 
    <date and time>( 1060-11880),"INFORMATION: Testing the Kaspersky5 scan engine." 
    <date and time>(14080-16532),"INFORMATION: The Kaspersky5 scan engine has been installed." 
    <date and time>(14080-16532),"INFORMATION: The Kaspersky5 scan engine has been updated from http://<URL>."
    Note The ProgramLog.txt file is located in the Antigen installation folder.

CAUSE

This problem occurs because Antigen 9.0 does not handle the updated Kaspersky scan engine correctly.

Kaspersky has released an updated scan engine. This scan engine includes a .Lock file. Antigen cannot handle the management of any updates if any file name in the update begins with a period. In this scenario, when Antigen tries to delete older updates when newer updates are available, Antigen incorrectly determines that any file name that begins with a period is a directory. Therefore, Antigen does not delete the file. This behavior causes Antigen to leave older engine update folders present when these folders should be deleted. Therefore, Antigen does not update the Kaspersky scan engine.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix if the GetEngineFiles.exe process is not running when you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix. The hotfix that is described in this article is Antigen 9.0 Service Pack 1 Rollup 2. This is the only hotfix in the rollup. The fixes that are included in this hotfix are cumulative. Therefore, all of the fixes for the previous hotfix rollups for Antigen 9.0 Service Pack 1 are included in this hotfix rollup.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Antigen 9.0 for Exchange with Service Pack 1 (SP1)
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aexmladapter.dll9.1.1097.6515,58407-Jan-200817:20x86
Antigenasj.dll9.1.1097.6310,78407-Jan-200817:20x86
Antigenclient.exe9.1.1097.61,147,39207-Jan-200817:20x86
Antigeninternet.exe9.1.1097.6744,96007-Jan-200817:20x86
Antigenmanual.exe9.1.1097.6743,93607-Jan-200817:20x86
Antigenrealtime.exe9.1.1097.6724,99207-Jan-200817:20x86
Antigenservice.exe9.1.1097.61,385,98407-Jan-200817:20x86
Antigensmtpsink.dll9.1.1097.6418,81607-Jan-200817:20x86
Antigenvsapi.dll9.1.1097.6315,39207-Jan-200817:20x86
Getenginefiles.exe9.1.1097.6538,62407-Jan-200817:20x86
Sfxcab.exe9.1.1097.643,00807-Jan-200817:20x86
Sybariengine.dll9.1.1097.6136,19207-Jan-200817:20x86
Custom.dllNot Applicable73,11207-Jan-200817:20x86
Antigen 9.0 for Exchange
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Getenginefiles.exe9.0.1055.76527,87207-Jan-200816:56x86
Sfxcab.exe9.0.1055.7643,00807-Jan-200816:49x86
Custom.dllNot Applicable73,11207-Jan-200816:49x86
Antigen 9.0 for SMTP Gateways with SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aexmladapter.dll9.1.1097.6515,58407-Jan-200819:09x86
Antigenasj.dll9.1.1097.6310,78407-Jan-200819:09x86
Antigenclient.exe9.1.1097.61,147,39207-Jan-200819:09x86
Antigeninternet.exe9.1.1097.6744,96007-Jan-200819:09x86
Antigenrealtime.exe9.1.1097.6724,99207-Jan-200819:09x86
Antigenservice.exe9.1.1097.61,385,98407-Jan-200819:09x86
Antigensmtpsink.dll9.1.1097.6418,81607-Jan-200819:09x86
Getenginefiles.exe9.1.1097.6538,62407-Jan-200819:09x86
Sfxcab.exe9.1.1097.642,49607-Jan-200819:09x86
Sybariengine.dll9.1.1097.6136,19207-Jan-200819:09x86
Custom.dllNot Applicable73,11207-Jan-200819:09x86
Antigen 9.0 for SMTP Gateways
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Getenginefiles.exe9.0.1055.76527,87207-Jan-200818:42x86
Sfxcab.exe9.0.1055.7642,49607-Jan-200817:00x86
Custom.dllNot Applicable73,11207-Jan-200817:00x86

Hotfix installation information

To install this hotfix, follow these steps:
  1. Contact Microsoft Customer Support Services (CSS) to obtain the hotfix that is appropriate for the version of Antigen 9.0 that you are running.
  2. Start Windows Task Manager, and then click the Processes tab. Verify that the GetEngineFiles.exe process is not running.

    Note If you install the hotfix while the GetEngineFiles.exe process is running, Antigen 9.0 prompts you to restart the computer after the hotfix is applied.
  3. Close the Antigen console if it is open, and then install the hotfix.

    Note When you install the hotfix, the hotfix installation program automatically stops and then restarts the following services:
    • The Exchange-related services
    • The Simple Mail Transfer Protocol service
    • The Antigen service
  4. Start the Antigen console, and then update the Kaspersky scan engine. To do this, click Update Now.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Antigen 9.0 for Exchange
  • Microsoft Antigen for SMTP Gateways
Keywords: 
kbautohotfix kbHotfixServer kbqfe kbfix kbbug KB947184
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