Microsoft small business knowledge base

Article ID: 947278 - Last Review: January 16, 2015 - Revision: 4.0

This article has been archived. It is offered "as is" and will no longer be updated.


When you try to install the Microsoft Dynamics CRM Connector for Microsoft SQL Server Reporting Services (SSRS) in the SSRS server, you receive an error message that resembles the following error message:
Error| Install exception.System.Exception: Action
Microsoft.Crm.Setup.SrsDataConnector.AddSrsAspNetAccountToPrivReportingGroupAction failed. ---> System.Runtime.InteropServices.COMException (0x80005008): Exception from HRESULT: 0x80005008
at Microsoft.Crm.Tools.ActiveDsWrapper.NameTranslateClass.Set(Int32 lnSetType, String bstrADsPath)
at Microsoft.Crm.Setup.Server.Utility.ADUtility.AddAccountToGroup(ServiceAccount accountType, String accountName, DirectoryEntry groupEntry)
at Microsoft.Crm.Setup.SrsDataConnector.AddSrsAspNetAccountToPrivReportingGroupAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
at Microsoft.Crm.Setup.Common.Installer.Install(IDictionary stateSaver)
at Microsoft.Crm.Setup.Common.ComposedInstaller.InternalInstall(IDictionary stateSaver)
at Microsoft.Crm.Setup.Common.ComposedInstaller.Install(IDictionary stateSaver)
at Microsoft.Crm.Setup.SrsDataConnector.SrsDataConnectorSetup.Install(IDictionary data)
at Microsoft.Crm.Setup.SrsDataConnector.SrsDataConnectorSetup.Run()
This problem occurs if the following conditions are true:
  • The SSRS server is configured against the Default application pool.
  • The Web identity is configured by using the Local Service account.


This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  ( ) Microsoft Dynamics CRM 4.0 updates and hotfixes

Applies to
  • Microsoft Dynamics CRM 4.0
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