DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 947821 - Last Review: May 23, 2014 - Revision: 71.0

On This Page


Windows corruption errors prevent Windows updates and service packs from installing. For example, an update might not install if a system file is damaged. If the error you see is in the following list, try the solution in this article.

0x80070002 | 0x8007000D | 0x800F081F | 0x80073712 | 0x800736CC | 0x800705B9 | 0x80070246 | 0x8007370D | 0x8007370B | 0x8007370A | 0x80070057 | 0x800B0100 | 0x80092003 | 0x800B0101 | 0x8007371B | 0x80070490

If your error is not listed or if you are running Windows XP, try Solutions for common Windows Update errors (http://support.microsoft.com/common/survey.aspx?scid=sw;en;3779&showpage=1) .

Resolution

Windows 8.1, Windows 8, Windows Server 2012 R2 or Windows Server 2012

To resolve this problem, use the inbox Deployment Image Servicing and Management (DISM) tool. Then, install the Windows update or service pack again.
  1. Open an elevated command prompt. To do this, swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. Type the following command, and then press Enter.
    It may take several minutes for the command operation to be completed.
    DISM.exe /Online /Cleanup-image /Restorehealth
    Important When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions. However, if your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. To do this, run the following command instead:
    DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess
    Note Replace the C:\RepairSource\Windows placeholder with the location of your repair source. For more information about using the DISM tool to repair Windows, reference Repair a Windows Image (http://technet.microsoft.com/en-us/library/hh824869.aspx) .
  3. Close the command prompt, and then run Windows Update again.
DISM creates a log file (%windir%/Logs/CBS/CBS.log) that captures any issues that the tool found or fixed. %windir% is the folder in which Windows is installed. For example, the %windir% folder is C:\Windows.

Windows 7, Windows Vista, Windows Server 2008 R2 or Windows Server 2008

To resolve this problem, use the System Update Readiness tool. Then, install the Windows update or service pack again.
  1. Download the System Update Readiness tool.
    Click the download link in the following table that corresponds to the version of Windows that is running on your computer.
    Find out if your computer is running the 32 or 64-bit version of Windows (http://support.microsoft.com/kb/827218)

    This tool is updated regularly, we recommend that you always download the latest version.

    Collapse this tableExpand this table
    Operating systemDownload link
    x86-based (32-bit) versions of Windows 7 SP1 and Windows 7
    Collapse this imageExpand this image
    Download
    Download (http://go.microsoft.com/fwlink/?LinkID=167366)
    x64-based (64-bit) versions of Windows 7 SP1 and Windows 7
    Collapse this imageExpand this image
    Download
    Download (http://go.microsoft.com/fwlink/?LinkID=167367)
    x64-based (64-bit) versions of Windows Server 2008 R2 SP1
    Collapse this imageExpand this image
    Download
    Download (http://go.microsoft.com/fwlink/?LinkID=180979)
    Itanium-based versions of Windows Server 2008 R2 SP1
    Collapse this imageExpand this image
    Download
    Download (http://go.microsoft.com/fwlink/?LinkID=180980)
    x86-based (32-bit) versions of Windows Vista SP2 and Windows Vista SP1
    Collapse this imageExpand this image
    Download
    Download (http://go.microsoft.com/fwlink/?LinkID=167363)
    x64-based (64-bit) versions of Windows Vista SP2 and Windows Vista SP1
    Collapse this imageExpand this image
    Download
    Download (http://go.microsoft.com/fwlink/?LinkId=167357)
    x86-based (32-bit)versions of Windows Server 2008 SP2
    Collapse this imageExpand this image
    Download
    Download (http://go.microsoft.com/fwlink/?LinkID=183285)
    x64-based (64-bit) versions of Windows Server 2008 SP2
    Collapse this imageExpand this image
    Download
    Download (http://go.microsoft.com/fwlink/?LinkID=183286)
    Itanium-based versions of Windows Server 2008 SP2
    Collapse this imageExpand this image
    Download
    Download (http://go.microsoft.com/fwlink/?LinkId=167361)
  2. Install and run the tool.
    1. Click Download on the Download Center webpage, then do one of the following:
      • To install the tool immediately, click Open or Run, and then follow the instructions on your screen.
      • To install the tool later, click Save, and then download the installation file to your computer. When you're ready to install the tool, double-click the file.
    2. In the Windows Update Standalone Installer dialog box, click Yes.

      Collapse this imageExpand this image
      confirm
    3. When the tool is being installed, it automatically runs. Although it typically takes less than 15 minutes to run, it might take much longer on some computers. Even if the progress bar seems to stop, the scan is still running, so don't click Cancel.

      Collapse this imageExpand this image
      install
    4. When you see Installation complete, click Close.

      Collapse this imageExpand this image
      close
    5. Reinstall the update or service pack you were trying to install previously.
To manually fix corruption errors that the tool detects but can't fixed, see How to fix errors that are found in the CheckSUR.log.

Did this fix the problem?

If the Windows update or service pack installed successfully, you are finished. If the problem is not fixed, contact us for more help (http://support.microsoft.com/contactus) .

More information

Description of the corruption errors

Collapse this tableExpand this table
Code Error Description
0x80070002 ERROR_FILE_NOT_FOUND The system cannot find the file specified.
0x8007000D ERROR_INVALID_DATA The data is invalid.
0x800F081F CBS_E_SOURCE_MISSING The source for the package or file not found.
0x80073712 ERROR_SXS_COMPONENT_STORE_CORRUPT The component store is in an inconsistent state.
0x800736CC ERROR_SXS_FILE_HASH_MISMATCH A component's file does not match the verification information present in the component manifest.
0x800705B9 ERROR_XML_PARSE_ERROR Unable to parse the requested XML data.
0x80070246 ERROR_ILLEGAL_CHARACTER An invalid character was encountered.
0x8007370D ERROR_SXS_IDENTITY_PARSE_ERROR An identity string is malformed.
0x8007370B ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME The name of an attribute in an identity is not within the valid range.
0x8007370A ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE The value of an attribute in an identity is not within the valid range.
0x80070057 ERROR_INVALID_PARAMETER The parameter is incorrect.
0x800B0100 TRUST_E_NOSIGNATURE No signature was present in the subject.
0x80092003 CRYPT_E_FILE_ERROR An error occurred while Windows Update reads or writes to a file.
0x800B0101 CERT_E_EXPIRED A required certificate is not within its validity period when verifying against the current system clock or the time stamp in the signed file.
0x8007371B ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE One or more required members of the transaction are not present.
0x80070490 ERROR_NOT_FOUND Windows could not search for new updates.

What does the System Update Readiness Tool do

Verify the integrity of resources

Collapse this imageExpand this image
The System Update Readiness Tool verifies the integrity of the following resources:
  • Files that are located in the following directories:
    • %SYSTEMROOT%\Servicing\Packages
    • %SYSTEMROOT%\WinSxS\Manifests
  • Registry data that is located under the following registry subkeys:
    • HKEY_LOCAL_MACHINE\Components
    • HKEY_LOCAL_MACHINE\Schema
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing
This list may be updated at any time.

When the System Update Readiness Tool detects incorrect manifests, Cabinets, or registry data, it may replace the incorrect data with a corrected version.
Collapse this imageExpand this image

Logging

Collapse this imageExpand this image
The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located here:
  • %SYSTEMROOT%\Logs\CBS\CheckSUR.log
  • %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
Collapse this imageExpand this image

How to fix errors that are found in the CheckSUR.log

To manually fix corruption errors that the System Update Readiness Tool detects but can't fix, follow these steps:
  1. Open %SYSTEMROOT%\Logs\CBS\CheckSUR.log. %SYSTEMROOT% is the folder in which Windows is installed. For example, the %SYSTEMROOT% folder is C:\Windows.
  2. Identify the packages that the tool can't fix. For example, you may find the following in the log file:
    Summary:
    Seconds executed: 264
    Found 3 errors
    CBS MUM Missing Total Count: 3
    Unavailable repair files:
    servicing\packages\Package_for_KB958690_sc_0~31bf3856ad364e35~amd64~~6.0.1.6.mum
    ...
    In this case, the package that is corrupted is KB958690.
  3. Download the package from Microsoft Download Center (http://www.microsoft.com/download) or Microsoft Update Catalog (http://catalog.update.microsoft.com/v7/site/Home.aspx) .
  4. Copy the package (.msu) to the %SYSTEMROOT%\CheckSUR\packages directory. By default, this directory doesn't exist and you need to create the directory.
  5. Rerun the System Update Readiness Tool. See Install and run the System Update Readiness Tool.

Applies to
  • Windows 8.1
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Standard
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows 8
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Standard
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows 7 Service Pack 1
  • Windows Server 2008 R2 Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Server 2008 Service Pack 2
Keywords: 
atdownload kbfix kbqfe kbcip kbseo kbconsumer kbquadranttechsupp kbprodselector KB947821
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support