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Article ID: 947876 - Last Review: April 1, 2008 - Revision: 2.2

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SYMPTOMS

When you try to install Windows Vista Service Pack 1 (SP1), you may receive the following error message:
Windows Vista Service Pack 1 cannot be installed on your computer because the language of Windows Vista you have installed is not supported or you have installed a language pack that is not supported.
Windows Vista Service pack 1 can only be installed on computers running the English, French, German, Japanese and Spanish versions of Windows Vista or computers running only those language packs.
Additionally, the following entries are logged in the %windir%\Logs\CBS\CBS.log file:
<Date> <Time>, Info                  CBS    SPI: SPC version 6001.18000
<Date> <Time>, Info                  CBS    SPI: Starting SPInstall
<Date> <Time>, Info                  CBS    SPI: Cab at windows6.0-kb936330-x86.cab has a size of 558836931
<Date> <Time>, Info                  CBS    SPI: Guessing wave 0
<Date> <Time>, Info                  CBS    SPI: Wave 0 installation. Sub-set of LPs supported.
<Date> <Time>, Error                 CBS    SPI: Unsupported LP with id 0x404 in wave 0
<Date> <Time>, Error                 CBS    SPI: SP1 installation cannot proceed.  Cannot install Vista SP1 with the set of language packs installed
<Date> <Time>, Error                 CBS    SPI: SP1 installation cannot proceed.  Wave 0 only supports English, French, Spanish, German, and Japanese
<Date> <Time>, Info                  CBS    SPI: SPInstall terminating, return code 0x800f0a01
Note The %windir% placeholder specifies the path where Windows is installed. Typically, C:\Windows is the path where Windows is installed.

CAUSE

This issue occurs when you try to install a language version of Windows Vista Service Pack 1 that is not supported by the currently installed version of Windows Vista.

There are two stand-alone packages of Windows Vista Service Pack 1. The first package contains the following five languages:
  • English
  • French
  • German
  • Japanese
  • Spanish
The second package contains all 36 language versions of Windows Vista. If you try to install the first package on a computer that has a language pack or a default system language other than German, Spanish, French, English, or Japanese, you will receive the error message that is mentioned in the "Symptoms" section.

WORKAROUND

To work around this issue, use one of the following methods.

Method 1

Install the stand-alone package of Windows Vista SP1 that contains 36 languages.

Method 2

If the default system language is English, German, Spanish, French, or Japanese, you can remove any language packs that are not supported, other than English, German, French, Japanese or Spanish. To remove a language pack, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    the Start button
    , type language in the Start Search box, and then click Regional and Language Options in the Programs list.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type your password, or click Continue.
  2. Click the Keyboards and Languages tab, and then click Install/uninstall languages in the Display language area.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type your password, or click Continue.
  3. Click Remove languages, click to select the check boxes for the language packs that you want to remove, and then click Next.
  4. Click Remove, and then click Restart now after the removal process is completed.

MORE INFORMATION

Note Language packs are available only for Windows Vista Ultimate editions.

To verify the languages that are installed on the computer, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    the Start button
    , type language in the Start Search box, and then click Regional and Language Options in the Programs list.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type your password, or click Continue.
  2. Click the Keyboards and Languages tab, and then click the Choose a display language list in the Display language area.
The Choose a display language list contains the languages that are installed on the computer. Some OEM computers may have multiple languages installed.

There are two stand-alone packages for Windows Vista SP1 32-bit edition and for Windows Vista SP1 64-bit edition. One package contains the following five languages:
  • English
  • French
  • German
  • Japanese
  • Spanish
The other package contains 36 languages.

The stand-alone package that contains five languages has the following package names and sizes:
  • 32-bit package name and 32-bit package size

    Package name: Windows6.0-KB936330-X86.exe
    Package size: 455,611,504
  • 64-bit package name and 64-bit package size

    Package name: Windows6.0-KB936330-X64.exe
    Package size: 761,789,904
The stand-alone package that contains 36 languages has the following package names and sizes:
  • 32-bit package name and 32-bit package size

    Package name: Windows6.0-KB936330-X86.exe
    Package size: 570,743,456
  • 64-bit package name and 64-bit package size

    Package name: Windows6.0-KB936330-X64.exe
    Package size: 915,457,216

APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Service Pack 1
Keywords: 
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