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Article ID: 947901 - Last Review: October 8, 2011 - Revision: 2.0

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SYMPTOMS

On a Windows Vista-based computer, files in an offline folder are randomly corrupted.

For example, assume that the offline folder contains an Internet shortcut (URL file). In this case, some files in the folder are empty, and you cannot use the Internet shortcut to open the URL.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable2,00019-Jan-200817:02Not Applicable
X86_0f87e17aa0dbe0bc6186cbaed5653d9c_31bf3856ad364e35_6.0.6000.20757_none_9d753447ed8a0b4f.manifestNot Applicable69319-Jan-200817:02Not Applicable
X86_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20757_none_5849285b7d82bb83.manifestNot Applicable6,85619-Jan-200804:56Not Applicable
Rdbss.sys6.0.6000.20757222,72019-Jan-200802:02x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_94416ea2daf81122b778a03fa3b93607_31bf3856ad364e35_6.0.6000.20757_none_e6f576fd2f473896.manifestNot Applicable69719-Jan-200817:02Not Applicable
Amd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20757_none_b467c3df35e02cb9.manifestNot Applicable7,11319-Jan-200804:57Not Applicable
Update.mumNot Applicable2,01219-Jan-200817:02Not Applicable
Rdbss.sys6.0.6000.20757288,76819-Jan-200802:06x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe kbHotfixServer KB947901
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