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Article ID: 948046 - Last Review: September 11, 2008 - Revision: 4.0

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SYMPTOMS

Consider the following scenario:
  • You install the Windows European Union Expansion Font pack on a computer that is running Windows Server 2003 or Windows XP.
  • You try to print a Microsoft Word document by using the following components:
    • The Arial font from the Windows European Union Expansion Font pack
    • A Printer Control Language (PCL) 5 driver that includes version 6 of the Unidrv.dll file
In this scenario, the Word document is not printed as expected.

RESOLUTION

Windows Server 2003 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires that you install Windows Server 2003 Service Pack 2 (SP2).
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Locale.gpdNot Applicable14,08803-Jan-200805:23Not ApplicableSP2
P6disp.gpdNot Applicable25,48903-Jan-200805:22Not ApplicableSP2
P6font.gpdNot Applicable3,29303-Jan-200805:22Not ApplicableSP2
Pcl4res.dll0.3.5479.0288,76812-Mar-200804:48x86SP2
Pcl5eres.dll0.3.5479.01,058,81612-Mar-200804:48x86SP2
Pcl5ures.dll0.3.5479.01,057,28012-Mar-200804:48x86SP2
Pclxl.dll0.3.5479.0207,87203-Jan-200805:10x86SP2
Pclxl.gpdNot Applicable10,37503-Jan-200805:22Not ApplicableSP2
Pjl.gpdNot Applicable1,15603-Jan-200805:22Not ApplicableSP2
Stddtype.gdlNot Applicable23,81203-Jan-200805:10Not ApplicableSP2
Stdnames.gpdNot Applicable14,36203-Jan-200805:23Not ApplicableSP2
Stdschem.gdlNot Applicable59,11603-Jan-200805:10Not ApplicableSP2
Stdschmx.gdlNot Applicable2,27803-Jan-200805:10Not ApplicableSP2
Ttfsub.gpdNot Applicable69803-Jan-200805:23Not ApplicableSP2
Unidrv.dll0.3.6001.22116373,24819-Mar-200812:55x86SP2
Unidrv.hlpNot Applicable21,22503-Jan-200805:10Not ApplicableSP2
Unidrvui.dll0.3.6001.22116744,96019-Mar-200812:55x86SP2
Unires.dll0.3.6001.22116761,34412-Mar-200804:48x86SP2
Windows Server 2003 with SP2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Locale.gpdNot Applicable14,08805-Jun-200802:09Not ApplicableSP2
P6disp.gpdNot Applicable25,48905-Jun-200802:09Not ApplicableSP2
P6font.gpdNot Applicable3,29305-Jun-200802:09Not ApplicableSP2
Pcl4res.dll0.3.5479.0288,76805-Jun-200802:09x64SP2
Pcl5eres.dll0.3.5479.01,058,81605-Jun-200802:09x64SP2
Pcl5ures.dll0.3.5479.01,057,28005-Jun-200802:09x64SP2
Pclxl.dll0.3.5479.0207,87205-Jun-200802:09x64SP2
Pclxl.gpdNot Applicable10,37505-Jun-200802:09Not ApplicableSP2
Pjl.gpdNot Applicable1,15605-Jun-200802:09Not ApplicableSP2
Stddtype.gdlNot Applicable23,81205-Jun-200802:09Not ApplicableSP2
Stdnames.gpdNot Applicable14,36205-Jun-200802:09Not ApplicableSP2
Stdschem.gdlNot Applicable59,11605-Jun-200802:09Not ApplicableSP2
Stdschmx.gdlNot Applicable2,27805-Jun-200802:09Not ApplicableSP2
Ttfsub.gpdNot Applicable69805-Jun-200802:09Not ApplicableSP2
Unidrv.dll0.3.6001.22116523,77605-Jun-200802:09x64SP2
Unidrv.hlpNot Applicable21,22505-Jun-200802:09Not ApplicableSP2
Unidrvui.dll0.3.6001.22116884,22405-Jun-200802:09x64SP2
Unires.dll0.3.6001.22116761,34405-Jun-200802:09x64SP2
Windows Server 2003 with SP2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Locale.gpdNot Applicable14,08805-Jun-200802:08Not ApplicableSP2
P6disp.gpdNot Applicable25,48905-Jun-200802:08Not ApplicableSP2
P6font.gpdNot Applicable3,29305-Jun-200802:08Not ApplicableSP2
Pcl4res.dll0.3.5479.0288,76805-Jun-200802:08IA-64SP2
Pcl5eres.dll0.3.5479.01,058,81605-Jun-200802:08IA-64SP2
Pcl5ures.dll0.3.5479.01,057,28005-Jun-200802:08IA-64SP2
Pclxl.dll0.3.5479.0207,87205-Jun-200802:08IA-64SP2
Pclxl.gpdNot Applicable10,37505-Jun-200802:08Not ApplicableSP2
Pjl.gpdNot Applicable1,15605-Jun-200802:08Not ApplicableSP2
Stddtype.gdlNot Applicable23,81205-Jun-200802:08Not ApplicableSP2
Stdnames.gpdNot Applicable14,36205-Jun-200802:08Not ApplicableSP2
Stdschem.gdlNot Applicable59,11605-Jun-200802:08Not ApplicableSP2
Stdschmx.gdlNot Applicable2,27805-Jun-200802:08Not ApplicableSP2
Ttfsub.gpdNot Applicable69805-Jun-200802:08Not ApplicableSP2
Unidrv.dll0.3.6001.221161,149,44005-Jun-200802:08IA-64SP2
Unidrv.hlpNot Applicable21,22505-Jun-200802:08Not ApplicableSP2
Unidrvui.dll0.3.6001.221161,650,17605-Jun-200802:08IA-64SP2
Unires.dll0.3.6001.22116761,34405-Jun-200802:08IA-64SP2

Windows XP hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires that you install Windows XP Service Pack 3 (SP3) or Windows XP Professional x64 Edition with SP2.
322389   (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Locale.gpdNot Applicable14,08830-Nov-200715:33Not ApplicableSP3
P6disp.gpdNot Applicable25,48930-Nov-200715:32Not ApplicableSP3
P6font.gpdNot Applicable3,29330-Nov-200715:32Not ApplicableSP3
Pcl4res.dll0.3.5479.0288,76813-Mar-200804:52x86SP3
Pcl5eres.dll0.3.5479.01,058,81613-Mar-200804:52x86SP3
Pcl5ures.dll0.3.5479.01,057,28013-Mar-200804:52x86SP3
Pclxl.dll0.3.5479.0207,87230-Nov-200715:26x86SP3
Pclxl.gpdNot Applicable10,37530-Nov-200715:32Not ApplicableSP3
Pjl.gpdNot Applicable1,15630-Nov-200715:32Not ApplicableSP3
Stddtype.gdlNot Applicable23,81230-Nov-200715:26Not ApplicableSP3
Stdnames.gpdNot Applicable14,36230-Nov-200715:33Not ApplicableSP3
Stdschem.gdlNot Applicable59,11630-Nov-200715:26Not ApplicableSP3
Stdschmx.gdlNot Applicable2,27830-Nov-200715:26Not ApplicableSP3
Ttfsub.gpdNot Applicable69830-Nov-200715:33Not ApplicableSP3
Unidrv.dll0.3.6001.22116373,24820-Mar-200808:15x86SP3
Unidrv.hlpNot Applicable21,22530-Nov-200714:16Not ApplicableSP3
Unidrvui.dll0.3.6001.22116744,96020-Mar-200808:15x86SP3
Unires.dll0.3.6001.22116761,34413-Mar-200804:52x86SP3
Windows XP Professional x64 Edition with SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Locale.gpdNot Applicable14,08805-Jun-200802:09Not ApplicableSP2
P6disp.gpdNot Applicable25,48905-Jun-200802:09Not ApplicableSP2
P6font.gpdNot Applicable3,29305-Jun-200802:09Not ApplicableSP2
Pcl4res.dll0.3.5479.0288,76805-Jun-200802:09x64SP2
Pcl5eres.dll0.3.5479.01,058,81605-Jun-200802:09x64SP2
Pcl5ures.dll0.3.5479.01,057,28005-Jun-200802:09x64SP2
Pclxl.dll0.3.5479.0207,87205-Jun-200802:09x64SP2
Pclxl.gpdNot Applicable10,37505-Jun-200802:09Not ApplicableSP2
Pjl.gpdNot Applicable1,15605-Jun-200802:09Not ApplicableSP2
Stddtype.gdlNot Applicable23,81205-Jun-200802:09Not ApplicableSP2
Stdnames.gpdNot Applicable14,36205-Jun-200802:09Not ApplicableSP2
Stdschem.gdlNot Applicable59,11605-Jun-200802:09Not ApplicableSP2
Stdschmx.gdlNot Applicable2,27805-Jun-200802:09Not ApplicableSP2
Ttfsub.gpdNot Applicable69805-Jun-200802:09Not ApplicableSP2
Unidrv.dll0.3.6001.22116523,77605-Jun-200802:09x64SP2
Unidrv.hlpNot Applicable21,22505-Jun-200802:09Not ApplicableSP2
Unidrvui.dll0.3.6001.22116884,22405-Jun-200802:09x64SP2
Unires.dll0.3.6001.22116761,34405-Jun-200802:09x64SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Windows European Union Expansion Font update, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=0ec6f335-c3de-44c5-a13d-a1e7cea5ddea (http://www.microsoft.com/downloads/details.aspx?FamilyID=0ec6f335-c3de-44c5-a13d-a1e7cea5ddea)
For more information about a similar issue that occurs in Windows Vista and in Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
948349  (http://support.microsoft.com/kb/948349/ ) The print process does not work correctly, and you may receive an error message when you print multiple copies of a multipage document in Windows Vista or in Windows Server 2008

APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
kbautohotfix kbexpertiseinter kbexpertisebeginner kbhotfixserver kbqfe KB948046
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