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Article ID: 948496 - Last Review: October 9, 2014 - Revision: 13.0

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Symptoms

After you install Windows Server 2003 Service Pack 2 (SP2) or Windows Server 2003 Scalable Networking Pack (SNP) on a computer that has a TCP/IP Offload-enabled network adapter, you may experience many network-related problems.

The following issues may occur when Windows Server 2003 SNP is turned on:

Resolution

Update information

Workaround

To work around this problem, use any of the following three methods. You must restart the computer after you try any of these methods.

Method 1: Manually disable Receive Side Scaling and TCP Offload in the network adapter driver

Method 2: Update the network adapter drivers

Method 3: Manually disable RSS and TCP Offload in the registry

Did this fix the problem?

Check whether the problem is fixed. If it is fixed, you are finished with this article. If it is not fixed, you can contact support. To do this, go to the Microsoft Support for small business (https://gettechsupport.microsoft.com/Default.aspx?locale=en-us&supportregion=en-us&pesid=6794&tenant=ClassicCommercial&ccsid=634830747520488890) website.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Advanced information

These issues occur because of several problems with the Windows Server 2003 SNP features that are enabled in Windows Server 2003 Service Pack 2. These features include Receive Side Scaling (RSS) and TCP/IP Offloading. Specifically, these problems include the following:
  • RSS is incompatible with NAT or with Network Load Balancing (NLB).
  • TCP/IP Offload has a problem with the Window Scaling feature. This problem typically occurs when you communicate with a Windows Vista-based computer. Windows Vista uses the Window Scaling feature.
  • Some TCP/IP Offload-enabled network adapters do not send TCP keep-alive messages but Exchange servers use TCP keep-alive messages to clean up inactive client sessions.
  • The TCP/IP Offload-enabled network adapter may consume lots of nonpaged pool memory. This may cause other problems in the operating system.
  • In some cases, the TCP/IP Offload-enabled network adapter may request large blocks of contiguous memory. This makes the computer crash when it tries to free the memory.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

For more information about SNP, click the following article number to view the article in the Microsoft Knowledge Base:
912222  (http://support.microsoft.com/kb/912222/ ) The Microsoft Windows Server 2003 Scalable Networking Pack release
In rare cases, this hotfix does not work. For example, when you use network adapter teaming software on the computer, the changes to TCP Chimney and RSS settings are not picked up by the network adapter teaming software. This causes a loss of network connectivity. After you apply this hotfix, you must verify the properties of the network adapter team to make sure that the TCP Chimney or TOE and RSS settings have also been disabled. If the hotfix cannot disable the TCP Chimney or TOE and RSS feature, you can manually disable RSS and TCP Chimney Offload by using one of the methods that is mentioned in the Workaround section.



The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Applies to
  • Microsoft Windows Server 2003 Service Pack 2, when used with:
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Datacenter x64 Edition
    • Microsoft Windows Server 2003, Enterprise x64 Edition
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Standard x64 Edition
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Small Business Server 2003 Premium Edition
    • Microsoft Windows Small Business Server 2003 Standard Edition
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Office SharePoint Portal Server 2003
  • Microsoft Office SharePoint Server 2007
  • Microsoft Windows SharePoint Services 3.0
  • Microsoft Windows SharePoint Services 2.0
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
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