open the Microsoft Dynamics CRM 4.0 client for
Microsoft Office Outlook. If
Outlook does not use the cached Exchange mode, e-mail
messages are not sent from Outlook Web Access (OWA), from Outlook Mobile Access
from Outlook Rules.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Microsoft Dynamics CRM 4.0 updates and hotfixes
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
For more information about
software update terminology, click the following article number to view the
article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
Microsoft Business Solutions CRM software hotfix and update package naming standards