DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 950088 - Last Review: January 20, 2012 - Revision: 3.2

Hotfix Download Available
View and request hotfix downloads
 

SYMPTOMS

You open the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook. If Outlook does not use the cached Exchange mode, e-mail messages are not sent from Outlook Web Access (OWA), from Outlook Mobile Access (OMA), or from Outlook Rules.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbexpertiseinter kbmbsemail kbmbsmigrate kbqfe kbhotfixserver kbautohotfix KB950088
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support