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Article ID: 950372 - Last Review: January 20, 2012 - Revision: 2.2

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SYMPTOMS

When you start Microsoft Office Outlook or when you click a Microsoft Dynamics CRM folder in Outlook, you are prompted to enter your user name and password multiple times. This symptom occurs on a Windows Vista-based computer.

CAUSE

This problem occurs because the value of the following registry subkey is removed by a Microsoft Dynamics CRM add-in:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_SUBDOWNLOAD_LOCKDOWN\outlook.exe
Note The correct value of the subkey is zero.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
892666  (http://support.microsoft.com/kb/892666/ ) You are prompted for your user name and password when you open Microsoft CRM or when you open Microsoft CRM client for Microsoft Office Outlook

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbautohotfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB950372
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