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Article ID: 950414 - Last Review: January 16, 2015 - Revision: 4.0

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When you promote an e-mail message in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, you receive the following error message:
An error occurred while promoting a Microsoft CRM e-mail message.
This problem occurs if you do not have a role that has user-level read access to the following entities:
  • Queues
  • Contacts
  • Accounts
  • Leads


This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  ( ) Microsoft Dynamics CRM 4.0 updates and hotfixes


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates
887283  ( ) Microsoft Business Solutions CRM software hotfix and update package naming standards

Applies to
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook
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