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Article ID: 951024 - Last Review: April 11, 2008 - Revision: 1.1

SYMPTOMS

When you run the Scanstate.exe or Loadstate.exe program on a Windows Vista Service Pack 1 (SP1)-based computer, the program fails. Additionally, no error message occurs when the program fails.

Note The Scanstate.exe and Loadstate.exe programs are part of the Microsoft Windows User State Migration Tool (USMT) program.

CAUSE

This issue occurs when you run Scanstate.exe or Loadstate.exe from a non-elevated command prompt.

RESOLUTION

To resolve this issue, run Scanstate.exe or Loadstate.exe from an elevated command prompt.

To start an elevated command prompt, follow these steps:
  1. Click Start
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    Start
				button
    , type cmd in the search box, and then press ENTER.
  2. In the results list, right-click cmd, and then click Run as administrator.
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    User Account Control
				permission
    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

APPLIES TO
  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
Keywords: 
kbexpertisebeginner kbtshoot kbprb KB951024
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