Microsoft small business knowledge base

Article ID: 951024 - Last Review: April 11, 2008 - Revision: 1.1


When you run the Scanstate.exe or Loadstate.exe program on a Windows Vista Service Pack 1 (SP1)-based computer, the program fails. Additionally, no error message occurs when the program fails.

Note The Scanstate.exe and Loadstate.exe programs are part of the Microsoft Windows User State Migration Tool (USMT) program.


This issue occurs when you run Scanstate.exe or Loadstate.exe from a non-elevated command prompt.


To resolve this issue, run Scanstate.exe or Loadstate.exe from an elevated command prompt.

To start an elevated command prompt, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    , type cmd in the search box, and then press ENTER.
  2. In the results list, right-click cmd, and then click Run as administrator.
    Collapse this imageExpand this image
    User Account Control
    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
kbexpertisebeginner kbtshoot kbprb KB951024
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support