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Article ID: 951477 - Last Review: January 15, 2015 - Revision: 4.0

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When you run the Send Direct E-mail functionality to send an e-mail message in Microsoft Dynamics CRM 4.0, you receive the following error message:
Either you do not have access to the record or the record does not exist.
This problem occurs if the following conditions are true:
  • You use a user-defined query to send the e-mail message.
  • In the Send Direct E-mail page, you click All records on current page or All records on all pages in theSend direct e-mail to section.


This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  ( ) Microsoft Dynamics CRM 4.0 updates and hotfixes


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates
887283  ( ) Microsoft Business Solutions CRM software hotfix and update package naming standards

Applies to
  • Microsoft Dynamics CRM 4.0
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