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Article ID: 951538 - Last Review: January 20, 2012 - Revision: 3.2

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SYMPTOMS

You receive an e-mail message from a Microsoft Dynamics CRM client. When you view the e-mail record in the "My Received E-mails" view in the activities list, the value in the Actual End column is incorrect.

CAUSE

This problem occurs because the actualend attribute of the Microsoft Dynamics CRM E-mail entity is populated with the value of the ReceivedOn date from the e-mail messages. However, the ReceivedOn date is stored in the format of the local system time, and the Microsoft Dynamics CRM E-mail Provider does not convert the datetime field to the Coordinated Universal Time (UTC) format. Then, this value is inserted into the database.

Therefore, the Microsoft Dynamics CRM activity grid displays the value for the Actual End column according to the time zone settings of the user in the local system time format.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbmbsemail kbmbsmigrate kbqfe kbhotfixserver KB951538
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