You receive an e-mail message from a Microsoft Dynamics CRM
client. When you view the e-mail record in the
"My Received E-mails" view in the activities list,
the value in the Actual End
column is incorrect.
problem occurs because the
of the Microsoft Dynamics CRM E-mail entity is populated with the value of the
ReceivedOn date from the
ReceivedOn date is stored in
the format of the local system
and the Microsoft Dynamics CRM E-mail Provider does
not convert the datetime
field to the
Coordinated Universal Time (UTC) format. Then, this value is inserted into
Therefore, the Microsoft Dynamics CRM activity grid
displays the value for the Actual End
to the time zone settings of the user in the local system time format.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Microsoft Dynamics CRM 4.0 updates and hotfixes
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
Business Solutions CRM software hotfix and update package naming