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Article ID: 951718 - Last Review: January 20, 2012 - Revision: 3.2

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SYMPTOMS

When you browse through pages under the Microsoft Dynamics CRM folder in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, you receive script error messages. This problem occurs if you are using Microsoft Office Communicator 2007, and the Communicator 2007 presence is enabled in the Microsoft Dynamics CRM 4.0 client for Outlook.

For more information about the script error messages, see the "More Information" section.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Steps to reproduce the problem
  1. Create a contact by using your own e-mail address so that the contact shows your presence.
  2. Browse the Contact page in the Microsoft Dynamics CRM 4.0 client for Outlook so that your presence is displayed.
  3. Browse to the Inactive Contacts page or to any page on which you are not displayed.
  4. Change your status in Communicator 2007.
  5. Browse to another page.
Details of the script error
<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
                <Message>&#39;length&#39; is null or not an object</Message>
                <Line>191</Line>
                <URL>/MicrosoftCRMBusinessUnit&#47;_root&#47;homepage.aspx&#63;etc&#61;2</URL>
                <PageURL>/MicrosoftCRMBusinessUnit&#47;_root&#47;homepage.aspx&#63;etc&#61;2</PageURL>
                <Function>presenceUpdateState&#40;oid, state, attachEvents&#41;</Function>
                <CallStack>
                  <Function>presenceUpdateState&#40;oid, state, attachEvents&#41;</Function>
                  <Function>onPresenceControlOnStatusChange&#40;name, state, id&#41;</Function>
                </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kberrmsg kbexpertiseinter kbfix kbautohotfix kbmbsmigrate kbqfe kbhotfixserver KB951718
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