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Article ID: 951849 - Last Review: January 20, 2012 - Revision: 2.3

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SYMPTOMS

When you run the Microsoft Dynamics CRM 4.0 E-mail Router service on a computer that has multi-core processors, you may receive the following error message:
An item with the same key has already been added.
Additionally, the following error message is logged in the event log:
The E-mail Router service could not process a provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class:

Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider. System.ArgumentException: An item with the same key has already been added.

at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value)
at Microsoft.Crm.Tools.Email.Providers.MessageSync.Acquire()
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()
at Microsoft.Crm.Tools.Email.Agent.ServiceCore.ExecuteProviderWork(Object providerQueueRequestObject)

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kberrmsg kbmbsemail kbfix kbautohotfix kbexpertiseinter kbmbsmigrate kbqfe kbhotfixserver KB951849
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