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Article ID: 951979 - Last Review: March 4, 2009 - Revision: 2.2

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SYMPTOMS

Consider the following scenario. You are using a management server that has Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1) installed. This management server also has certain management packs installed. In this scenario, the following problems occur.

Problem 1

The management server cannot collect the CSDVersion property from Windows Vista-based client computers. Additionally, the following event is logged in the Application log:

Event Type: Warning
Event Source: Health Service Modules
Event Category: None
Event ID: 31876
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
Data item returned no information for parameter '$Data/Property[@Name='CSDVersion']$'
This usually indicates that the query is incorrect.

Problem 2

The management server cannot collect operating system properties from Windows 2000 Service Pack 4-based client computers. Additionally, the following event is logged in the Application log:

Event Type: Warning
Event Source: Health Service Modules
Event Category: None
Event ID: 10409
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
Object enumeration failed Query: 'SELECT Version,Caption,BuildNumber,CSDVersion,ServicePackMajorVersion,ServicePackMinorVersion,SerialNumber,InstallDate,SystemDrive,WindowsDirectory,TotalVisibleMemorySize FROM Win32_OperatingSystem' HRESULT: 0x80041017 Details: Invalid query One or more workflows were affected by this. Workflow name: Microsoft.SystemCenter.DiscoverWindowsOSProperties Instance name: InstanceName Instance ID: {Instance ID} Management group: GroupName

Problem 3

The HandleCountThreshold agent monitor does not restart the HealthService service on the Microsoft Exchange Server agent even when the HandleCountThreshold value has been exceeded. Additionally, the following event is logged in the Application log:

Event Type: Warning
Event Source: Health Service Script
Event Category: None
Event ID: 6026
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
RestartHealthService.js : Restarting Health Service. Monitoring Host exceeded Process\Private Bytes threshold.

Problem 4

Audit Collection Services (ACS) events cannot be collected correctly. Additionally, Operations Manager displays the following error message:
An error occurred while performing a database operation. The error code was {0}

Problem 5

Incorrect warnings are raised for Performance Data Source Module when some services in the system are disabled. Additionally, Operations Manager displays the following error message:
Performance Module could not find a performance counter

Problem 6

Cluster discovery does not work correctly when the Virtual Server Name is a substring of the Physical Server Name.

RESOLUTION

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
971541  (http://support.microsoft.com/kb/971541/ ) Description of System Center Operations Manager 2007 Service Pack 1

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix installation instructions

To apply this hotfix, follow these steps:
  1. Copy the SystemCenterOperationsManager2007-SP1-KB951979-X86-X64-ENU.msi file from the hotfix package to a local folder or to a shared folder.
  2. Run the SystemCenterOperationsManager2007-SP1-KB951979-X86-X64-ENU.msi file.
  3. Locate the hotfix utility folder for the hotfix. By default, the folder has the following path:
    %ProgramFiles%\System Center 2007 Hotfix Utility\Q951979
  4. Import the following management packs from the hotfix utility folder:
    • Microsoft.SystemCenter.2007.mp (version 6.0.6278.19)
    • Microsoft.SystemCenter.ACS.Internal.mp (version 6.0.6278.19)
    • Microsoft.SystemCenter.Internal.mp (version 6.0.6278.19)
    • Microsoft.Mom.BackwardCompatibility.mp (version 6.0.6278.19)
    Note You must import the updated managment pack files by using the Management Pack Import Wizard in the Operations Manager console.

Prerequisites

To apply this hotfix, you must have System Center Operations Manager 2007 SP1 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007 Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.systemcenter.2007.mp6.0.6278.19274,43221-May-200809:47Not Applicable
Microsoft.systemcenter.acs.internal.mp6.0.6278.1932,76821-May-200809:49Not Applicable
Microsoft.systemcenter.internal.mp6.0.6278.1961,44021-May-200809:49Not Applicable
System.mom.backwardcompatibility.library.mp6.0.6278.1953,24821-May-200809:49Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410  (http://support.microsoft.com/kb/971410/ ) List of issues that are fixed in System Center Operations Manager 2007 R2

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1, when used with:
    • Microsoft System Center Operations Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB951979
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